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Are you underutilizing your customer support team?

Ruby

And it’s getting decidedly more difficult as employee burnout—or employees simply checking out—continues to be a concern for small business owners. Responding to emails within 15–30 minutes is a tall order, even for small business owners who spend most of their workday at their computer. We’ve got them here !

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office tenant keeps stealing our supplies, professor turned down my request to be a reference, and more

Ask a Manager

I am an administrative assistant for a local development group in my community. In addition to helping with economic development, we also own and operate a small business hub in which we rent out office space to various small businesses and provide them with secretarial assistance and whatnot.

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my boss is having an affair with our assistant — and I’m friends with his wife

Ask a Manager

This post, my boss is having an affair with our assistant — and I’m friends with his wife , was originally published by Alison Green on Ask a Manager. A reader writes: I work as a project manager at a small business (~25 employees) and have been in this role for more than six years.

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sending a group photo to a grieving coworker, using a portfolio at an interview, and more

Ask a Manager

I am an administrative assistant and have a second job interview coming up the end of this week. I really want to wow them with my great administrative skills and do something that will make me stand out above the other candidate(s). Why don’t we send a card and flowers or food, which are more traditional for condolences?”.