Remove Administrative Staff Remove Healthcare Remove Promotion
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People become dysfunctional in the face of restrictive management controls

Workplace Insight

The study used survey data from 100 hospital employees, including administrative staff, nurses, pharmacists, and physicians, collected through questionnaires sent to staff at three hospitals – two public, and one private – in Santa Catarina, Brazil.

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Building an effective performance management system: The framework for excellence

Office Vibe

In a healthcare organization, doctors receive feedback not only from their superiors but also from nurses, administrative staff, and even patients. For example, if your goal is to improve customer satisfaction, you might track metrics like Net Promoter Score (NPS) or customer retention rate.