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Certification Programs for Administrative Professionals

Jen Lawrence

While you’re at it, join these organizations’ mailing lists and sign up for membership. If you’re a manager , I highly recommend adding membership to one of these organizations as a benefit to your administrative staff – up front. Don’t wait for your employee to ask.

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my boss’s relative treats me like his personal assistant

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I have packaged and mailed innumerable items for him, from Amazon returns to birthday gifts for relatives. Previous adminstrative staff were even tasked with making him coffee every morning. His expectations of administrative staff seem very outdated, more like 1950 than 2021.

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how can I stop gossip on my staff?

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A reader writes: I am a new manager with a team of six administrative staff. The gossiping is all about (perceived) work performance – two of them will stand in a corner and whisper about how a third did the mail run late today or wasn’t at the reception desk when an important guest arrived.

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company won’t reveal how much they’ll pay me, early morning client work when I’m several hours behind, and more

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This can occur due to administrative staff input errors, work load, late mail delivery, or just too short of a payment window provided by the vendor (less than three weeks). In fact, they require the employee found to be “at fault” for the late payment of the invoice to personally pay for the late fee charged.

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manager paid bonuses from her own money, mailing list etiquette, and more

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He will coordinate the work of several professionals, and also manage a couple of administrative staff members, Abigail and Cynthia. Mailing list etiquette. Jackson works for a mid-sized government organization and was recently promoted to a program manager position. I have a quick question about email etiquette.

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