Ruby

DECEMBER 6, 2022

That’s 1 in 8 people—which means your small business probably already serves a handful of Spanish-speaking customers or clients. Small businesses are built on relationships. More time than most small business owners have on their hands, in fact. According to the most recent U.S. But why stop there?

Small Business 52

Small Business Advertising Retail Networking 52

Ruby

APRIL 30, 2024

Small businesses can make major strides without spending a fortune—or changing a single aspect of the products and services they market. Marketing and advertising 4. Many small businesses don’t have the budget for a full-time receptionist or call handler. Communication 17. Website improvements 1.

Small Business 52

Small Business Customer Service Sales Advertising 52

Success

OCTOBER 5, 2021

Have you noticed that many companies that focus on customer service in their advertising fall short in practice? Customer Service for Front Line Communicators. The Customer Communication Formula. If you are a business owner, you already live on the front line of client communications. By Mitche Graf.

Customer Service 98

Customer Service Mailing Advertising Sales 98

Vantage Circle

DECEMBER 30, 2022

A learning culture promotes open communication and shared learning, explains HBR. Its role is to support the company's mission and business goals while helping employees grow in their roles. A small business may not have the same resources as Google or Amazon, but it can still build a culture of continuous learning.

Learning 105

Learning Mentoring Construction Training 105

Ruby

JUNE 8, 2016

If you’re a small business owner in the United States, you probably understand the value of communicating with your potential and current clients in English. For small businesses striving to grow, communicating in English and Spanish can be a big opportunity to gain customers. But did you know the U.S.

Advertising 52

Advertising Small Business Security Communication 52

Vantage Circle

JULY 29, 2019

Positioning is a concept that has changed the advertising domain. The per capita consumption of advertisement in America in the 1980s was $200. Cost of advertising has far diminished in the digital era. In the 1980s setting up a tv advertisement used to cost from $100,000 to $10 million. Yes, inflation does count.

Advertising 45

Advertising Purchasing Mailing Communication 45

Ruby

SEPTEMBER 21, 2022

Small business customers are our favorite kind of people. When someone deals with a small business, they generally expect more in terms of personalized service—and they’re less willing than ever to compromise. Here’s what does (and how to answer this crucial question): Communicate your brand’s unique value proposition.

Customer Service 52

Customer Service Problem-Solving Purchasing Small Business 52

Ruby

NOVEMBER 27, 2023

To succeed in today’s competitive landscape, your small business has to stay lean, scrappy, and resourceful. That includes finding free resources whenever possible, especially when it comes to one of your most important customer acquisition channels—your business phone! How does it work?

Small Business 52

Small Business Advertising Communication Flexibility 52

Ruby

FEBRUARY 25, 2021

So I do all of our digital advertising spend, Google Analytics, Google ads, Facebook ads. Your advertising is being brought to one spot. For a small business, I wouldn’t say that that they may or may not have a CRM. David Lambert: I’d say I find advertising these super exciting. David Lambert : Hi, Jill.

Advertising 52

Advertising Sales Software Small Business 52

Ruby

MARCH 23, 2022

That said, affiliate marketing isn’t just for retailers—it can also be a great strategy for many service-oriented businesses, such as IT firms, marketing agencies, or (in our case) customer communication solution providers. Affiliates tend to communicate with prospects on a more individualized basis. Need an example?

Advertising 52

Advertising Influencing Promotion Networking 52

Success

FEBRUARY 26, 2024

As a conscious marketer, she infuses data and creativity into areas of strategy and innovation to drive representation and social impact within advertising. Committed to ensuring all communities have a voice, Christian regularly contributes to industry trades such as Forbes , Think with Google and MediaPost.

Influencing 105

Influencing Real Estate Coaching Mentoring 105

Ruby

JULY 23, 2020

In the second video in a two-part interview series, Katie Hurst continues to talk change with a panel of entrepreneurs about the state of business in a post-COVID world. Read the Interview Katie Hurst: Hi, my name is Katie Hurst and I’m the Director of Communications here at Ruby. You have to communicate. Leslie Allison: Yep.

Advertising 52

Advertising Small Business Retail Banking 52

Ruby

JULY 18, 2023

Then there are marketing and advertising costs…oh, and don’t forget paralegal and receptionist salaries! Finding funding Small business loans are an option but require putting up collateral. 3: Outsourcing client communication Don’t need (or want) a full-time receptionist just yet? A line of credit might be a better bet.

Legal 52

Legal Purchasing Software Advertising 52

Ruby

NOVEMBER 18, 2022

These shifts in consumer trends allow brands to be more effective than ever in their advertising, sales, and communications. The proliferation of consumer data collection and analytics allows brands to tempt customers with targeted product advertising and dynamic pricing suited to their specific needs.

Purchasing 52

Purchasing Customer Service Advertising Influencing 52

Ruby

OCTOBER 3, 2023

million small businesses in America. If not—but you’re thinking about it—you need a solid business plan before doing anything else. Either way, you’ve probably got a good idea of where you want your business to go. That’s what a good business plan does for you. There are 33.2 Do you own one of them?

Planning 52

Planning Customer Service Small Business Delegation 52

Ruby

APRIL 19, 2022

After all, when more people can find you, more people will do business with you! No question, it can be very intimidating for a small business owner to formulate and implement an SEO plan, especially while juggling the other myriad tasks related to running a business. The good news is you don’t need to face SEO alone.

Maintenance 52

Maintenance Advertising Planning Reporting 52

Ruby

JULY 20, 2021

What’s more, this kind of all-out competitive mindset tends to keep small businesses small. They focus on competing with other small companies—frequently over price, because it’s the easiest thing to change—creating a race to the bottom that hurts everyone. Are face-to-face meetings with the other business(es) feasible?

Real Estate 52

Real Estate Manufacturing Small Business Software 52

Ruby

JULY 8, 2019

TripIt Timesheet TMetrics Harvest Homebase General Business Information and Guidance Business ownership can be a tough, unpredictable, and at times lonely experience. Shopify Squarespace WordPress Square Unbounce ShipStation Siteliner Searchcode Hotjar Design Your business’s look and feel are more than aesthetic considerations.

Bookkeeping 40

Bookkeeping Advertising Customer Service Networking 40

Ruby

MARCH 22, 2022

If you already delegate some or all your client communication to a virtual receptionist service or other solution, you might be ready to transition. If you don’t have assistance, consider using a virtual receptionist company, such as Ruby , which can handle calls, schedule meetings, and manage other time-consuming communication tasks 24/7.

Legal 52

Legal Software Advertising Networking 52

Page Personnel

OCTOBER 30, 2019

In the contractor’s (or small business owner’s) mind, every holiday is a day when you’re not working, which means you are also not bringing in any money. On the other hand, with planning and communication, you can zone your time just as effectively as a contractor as you did as a full-timer. And that’s a good thing.

Security 52

Security Small Business Controlling Advertising 52

Ruby

JUNE 16, 2023

An easy and practical way to do that is to become an active presence in your local community. Check out small business groups in your area and get along to the next small business meet ’n greet. Check out our interview with advertising guru David Lambert for a few good pointers to get you started.

Advertising 52

Advertising Networking Small Business Promotion 52

Ruby

JULY 10, 2020

An action as simple as finding a plumber to fix a leaky sink can bring someone into contact with multiple channels, opinions, advertisers, and behind-the-scenes systems. Customers expect better, more personalized service within minutes of reaching out to a business. Team members clearly communicate brand values.

Customer Service 52

Customer Service Advertising Training Technology 52

Launch Work Places

JANUARY 28, 2025

Small businesses and teams that need access to meeting rooms. young solopreneurs or established small businesses. Foster a Sense of Community One reason people are drawn to coworking spaces is because of the sense of community. Do this by: Creating valuable and engaging communication through social media.

Real Estate 52

Real Estate Supplies Office Lease Networking 52

Attendance Bot

JULY 28, 2023

The rise of remote work has led to an explosion of software tools and platforms designed to help teams collaborate, communicate, and stay productive from anywhere in the world. From project management and team communication to video conferencing and file sharing, we’ll cover the must-have tools for any remote team looking to thrive.

Software 52

Software Customer Service Project Management Sales 52

Ruby

JANUARY 24, 2022

Small businesses can benefit from collaboration too— even with their competitors !) Keep branding consistent. Customers are always looking to get a similar quality of experience every time they engage with your business. These channels all play a role in establishing a business’s voice and credibility.

Customer Service 52

Customer Service Sales Problem-Solving Manufacturing 52

Ruby

AUGUST 5, 2021

Businesses typically generate leads either through targeted marketing or sales strategies. Marketing-based leads tend to discover and interact with your business through advertising materials such as social media posts, articles, blogs (hi!), and mailing lists.

Sales 52

Sales Mailing Advertising Supplies 52

Ask a Manager

APRIL 29, 2021

A reader writes: I work as a project manager at a small business (~25 employees) and have been in this role for more than six years. Instead of advertising the position like we normally would, John hired Tammy, the “daughter of a family friend.” It’s the Thursday “ask the readers” question.

Administrative Assistance 23

Administrative Assistance Advertising Computer Consulting 23

Ask a Manager

MAY 3, 2017

I work with some regular clients, but a lot of my work is one-off projects for small business clients. I get some of my work through a freelancer platform, where I can advertise my services and see job postings that businesses create. There are a ton of people who hate talking on the phone and who actively avoid it.

Advertising 21

Advertising Communication Small Business 21

Ask a Manager

FEBRUARY 24, 2015

Is there another way to answer that question to communicate more confidence, or to deflect the negativity? My husband manages a small business and this weekend there was an expo where his business had a booth. Yesterday we ran up there to bring more advertising materials, and my husband introduced me.

Advertising 35

Advertising Interviewing Sales Small Business 35

Ask a Manager

JANUARY 6, 2016

We’re designing a new office area for our small business, and trying to find out if we need to put windows in each office (door) for one-on-one meetings. The “no answer means no” new communications style is just rude and lazy. Congratulations on beating cancer! Should we put windows in our office doors?

Banking 20

Banking Advertising Interviewing Small Business 20

Ask a Manager

AUGUST 17, 2022

I own a small business that is booming and expanding soon and I’ll be able to hire an HR person before the end of the year. Sure, he acknowledged to me he was wrong, but distinctly left the impression with my manager that I hadn’t done my job properly in communicating OT policies to him. Am I in the minority here?

Computer 50

Computer Food Interviewing Problem-Solving 50

The Receptionist

MARCH 12, 2024

Connection While the use of owls as a means of communication in Harry Potter is intriguing and whimsical, it’s not very conducive to handling urgent situations. In 2020, the Interactive Advertising Bureau released the findings of their study on the Internet economy, which had added 17 million jobs that year.

Problem-Solving 237

Problem-Solving Technology Computer Software 237

Ask a Manager

SEPTEMBER 21, 2022

I’m struggling to sufficiently communicate that it’s actually not my role to hold his hand through every detail and every intermediate deadline of every project, and our expectation is for him to manage those projects himself. Are small business more toxic than larger ones? Is that industry more toxic than most?

Interviewing 38

Interviewing Salary Problem-Solving Sales 38

Ruby

MAY 3, 2022

Small business owners are at a crucial intersection of making up for lost revenue and reassembling how their businesses operate with skeleton crews and limited resources. Here are a few tips from our incredible team of receptionists and customer communication specialists: 1. Communicate clearly and with humanity.

Communication 52

Communication Customer Service Advertising Small Business 52

Success

FEBRUARY 15, 2022

His Get Attitude podcast won a Communicator Award for Diversity & Inclusion for his 8:46 Interviews Stories of Black America. She has more than 20 years experience in business, healthcare and education with master’s degrees in Health Services Administration, Education, and Human Organizational Systems. Andrea Callanan.

Real Estate 124

Real Estate Coaching Mentoring Sales 124

Vantage Circle

NOVEMBER 18, 2020

Leasing is particularly beneficial for small businesses that don't have much workforce in their HR department. These can be money spent on the vacancy advertisement, interviewing and shortlisting candidates , making the final hire, doing the background checks , etc. Saves Hiring Costs. Hiring costs a lot of money and time.

Controlling 52

Controlling Manufacturing Advertising Construction 52

BMT Office Administration

FEBRUARY 24, 2025

To no one’s surprise, humans are superior to machines in empathy, creative thinking, communication, building trust, fostering collaboration, and driving innovation. Customer hyper-personalization The law letting web surfers accept or reject cookies spotlights the troves of customer data being harvested by advertisers.

Technology 162

Technology Data Entry Prioritization Government 162