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What Makes Good Customer Service?

Success

Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.

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7 Customer Service Books to Help You Level Up Your Business

Success

Good customer service will help you level up your business. That’s because great customer service can turn even a dissatisfied customer into one of your biggest brand advocates. But customer service has become increasingly complex with more roles to play than ever. By Jeff Toister. By Mitche Graf.

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The only customer service audit checklist you’ll ever need: 30+ skills & tools any business should optimize.

Ruby

When did customer service become so complicated? An action as simple as finding a plumber to fix a leaky sink can bring someone into contact with multiple channels, opinions, advertisers, and behind-the-scenes systems. As a result, customer service is more challenging—and more important—than ever.

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Ep 248: Cathy Rong – Chief of Staff for Questlove

Go Burrows

Previously, she managed the Office of the CEO at Complex Networks and has held various executive assistant positions within the advertising and creative industries. Outside of her career, she is passionate about community building, which she does through her celebrity assistant group, Assistants Anonymous.

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How to grow your small business sustainably

Ruby

Invest in marketing and advertising. The world’s best deal won’t attract customers if they don’t know about it. To generate the above, you’ll need top-shelf marketing and advertising. In contrast, advertising is the exercise of promoting a company and its products or services through paid channels.”

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“Confidential” 988 Conversation Records Shared with Corporations

Mad in America

Sharing conversation data—the scandal that’s worsening In 2022, Politico exposed that the nonprofit Crisis Text Line (CTL) had created Loris , a for-profit arm developing commercial customer-service software, and had shared with Loris millions of transcripts of conversations with people in crises.

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Is Grassroots Marketing Still Relevant? Exploring Community Marketing in the Digital Age

Success

Social media also serves as a customer support hotline, enhancing customer service and resolving issues efficiently. “We These types of personal referrals that grassroots marketing can help far outweigh the value of online reviews or digital advertising in most cases,” McKellar says.