The only customer service audit checklist you’ll ever need: 30+ skills & tools any business should optimize.
Ruby
JULY 10, 2020
When did customer service become so complicated? An action as simple as finding a plumber to fix a leaky sink can bring someone into contact with multiple channels, opinions, advertisers, and behind-the-scenes systems. As a result, customer service is more challenging—and more important—than ever.
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