Ruby

OCTOBER 3, 2023

million small businesses in America. If not—but you’re thinking about it—you need a solid business plan before doing anything else. Either way, you’ve probably got a good idea of where you want your business to go. That’s what a good business plan does for you. There are 33.2 Do you own one of them?

Planning 52

Planning Customer Service Small Business Delegation 52

Ruby

NOVEMBER 18, 2022

These shifts in consumer trends allow brands to be more effective than ever in their advertising, sales, and communications. It is no longer enough for companies to just provide a quality product or service, according to Salesforce’s State of the Connected Customer report.

Purchasing 52

Purchasing Customer Service Advertising Influencing 52

Ruby

JUNE 15, 2021

Every day your business goes without a website is a day your competitors with online presences have a chance to win over your customers or clients. They’re advertising to your audience and showing up where you aren’t. At the same time, those competitors are gaining market share. Myth: Websites are hard to maintain.

Maintenance 52

Maintenance Small Business Problem-Solving Mailing 52

Ruby

JULY 8, 2019

TripIt Timesheet TMetrics Harvest Homebase General Business Information and Guidance Business ownership can be a tough, unpredictable, and at times lonely experience. Shopify Squarespace WordPress Square Unbounce ShipStation Siteliner Searchcode Hotjar Design Your business’s look and feel are more than aesthetic considerations.

Bookkeeping 40

Bookkeeping Advertising Customer Service Networking 40

Ruby

JUNE 6, 2023

It’s easier than ever to outsource work to experienced freelancers and contractors who can support your small business remotely. They want flexibility and freedom of choice…so maybe your business should look for such qualities, too. Should your small business hire or outsource? So…to hire or to outsource?

Insurance 52

Insurance Onboarding Training Small Business 52

Attendance Bot

JULY 28, 2023

Salesforce – Comprehensive CRM Salesforce is a customer relationship management (CRM) platform that helps businesses manage customer interactions and streamline their sales, marketing, and customer service processes. It includes basic sales and customer service features.

Software 52

Software Customer Service Project Management Sales 52

Ruby

JANUARY 24, 2022

By contrast, customer loyalty is when a person has had a positive enough experience with your business to engage with you regularly. It can result from great product or service offerings, as well as excellent customer service, and it goes hand-in-hand with customer satisfaction. Start here.

Customer Service 52

Customer Service Sales Problem-Solving Manufacturing 52

Ask a Manager

JANUARY 18, 2015

I’m a fairly new employee of about six months and we take pretty complicated customer service technical support calls. Late last year, a facility management position was advertised at my workplace as a full-time permanent role (rare in our environment). Our work-at-home company subcontracts with major large companies.

Customer Service 34

Customer Service Advertising Cleaning Small Business 34

Ruby

MAY 3, 2022

, staffing issues, long wait times for deliveries, and dreaded higher prices (inflation is no joke ), all of which are served with a heaping side of frustration from customers. Active listening builds trust between customers and employees, making them feel valued and taken care of, and yields compassion and understanding in return.

Communication 52

Communication Customer Service Advertising Influencing 52

Success

FEBRUARY 15, 2022

As a strategic advisor, Egwuonwu consults on complex strategic problems and transformational initiatives for a diverse array of clients, including Fortune 50 companies, governments, nonprofit organizations, educational institutions, small business owners, growth and early-stage startups and personal and leadership development clients.

Real Estate 124

Real Estate Coaching Mentoring Sales 124

Success

DECEMBER 5, 2024

Conduct a competitive analysis : Study both direct and indirect competitors , focusing on their pricing, customer service, branding and distribution channels. Identifying barriers to entry, like high startup costs or strong customer loyalty, can help hone your competitive approach.

Equipment 98

Equipment Sales Food Purchasing 98