Work Life

FEBRUARY 27, 2024

No one can foresee all the technological transformations our students will encounter over the span of a four-decade career. The speed of technological disruption today reveals the precarity of an education that rests on a set of facts rather than a way of thinking.

Automotive 98

Automotive Equipment Technology Customer Service 98

OE Cam

NOVEMBER 3, 2024

Industry sectors included: Retail, Technology, Healthcare, Housing/Social, Food/Beverage, Professional Services, Education, Infrastructure, Automotive, Charity and Agriculture. The one question we asked is, ‘In your role as a leader, what keeps you awake at night?

Automotive 52

Automotive Leadership Government Controlling 52

Success

JUNE 20, 2023

Some take priority (exercise, investor relations), some get pushed to tomorrow (compliance), some get pushed to next week (blogging),” says Grant Feek , managing director of Private Seller Exchange for Cox Automotive Inc. For instance, start your day addressing customer service challenges. Confront and eliminate distractions.

Time Management 122

Time Management Multitasking Automotive Consulting 122

Ruby

SEPTEMBER 30, 2019

Challenges Some IVR and IVR-equivalent technologies attempt to handle the customer interaction entirely from beginning to end; they may ask a caller to “please describe your problem in a few words” and then perform an action the caller could have done for themselves, or (more often, it seems) reply with a “sorry, I didn’t get that.”

Customer Service 52

Customer Service Real Estate Automotive Sales 52