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The dockworkers’ strike is suspended, but automation remains a sticking point for unions

Work Life

The two sides had reached a stalemate over pay, but also the union wanted a guarantee that technology would not be used to replace them. But now, as advancements in technologies like generative AI , machine learning, and robotics accelerate, experts say we are witnessing a make-or-break moment for workers.

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How to navigate the seismic shifts in workplace rules and roles in 2024

Work Life

A physical, digital, and human workplace that enables the organization to enhance their customer experience usually revolves around deploying technology that gives front-line employees options, flexibility, and the power to choose where and how they want to work. Employers are split when it comes to hybrid work. Many

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What Keeps Leaders Awake at Night?

OE Cam

Industry sectors included: Retail, Technology, Healthcare, Housing/Social, Food/Beverage, Professional Services, Education, Infrastructure, Automotive, Charity and Agriculture. The one question we asked is, ‘In your role as a leader, what keeps you awake at night?

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Gender dynamics affects politics and business leadership

Work Life

This month, I am thrilled to introduce Elisa Bannon Jones, an accomplished business executive leader with over 20 years of experience in retail, automotive, technology, and health and wellness industries.

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Ultrafabrics celebrates 25th anniversary with new and improved bio-based Volar Bio collection

Workplace Insight

The natural-feeling surface of Volar Bio, crafted in Japan, means it can be used to upholster anything from residential furniture to commercial-based surfaces in offices, hospitality, retail or healthcare. All Ultrafabrics products can withstand serious, frequent cleaning to C.D.C

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How To Discover Your Organization’s Next Big Growth Opportunities

Tanveer Naseer

Innovators think of a company not in terms of what it is or what it does, but in terms of what it knows —its skills and unique capabilities—and what it owns —such as infrastructure, proprietary technologies, standards, patents, brands, customer data, and so on.

Retail 107
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What is an answering service?

Ruby

Challenges Some IVR and IVR-equivalent technologies attempt to handle the customer interaction entirely from beginning to end; they may ask a caller to “please describe your problem in a few words” and then perform an action the caller could have done for themselves, or (more often, it seems) reply with a “sorry, I didn’t get that.”