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Standalone, on-site workers include banking clerks, retail, manufacturing, processing, and food prep jobs and are classic candidates for automation or simplification and outsourcing. Looking after people and the success of their transition from the roles of today to those of tomorrow comes down to how training and change is managed. The
Government Accountability Office recently analyzed the adoption of automotive technologies in the country’s biggest ports and found that automation can improve worker safety by “separating humans from machines.” That has all kinds of effects on [politics], on the way that people train for new jobs, and on how they consider their careers.”
Call center teams are much larger than virtual receptionist teams (think 200 people versus 20) and tend to undergo less intensive training for each client they serve. An answering service can fulfill the same role at a fraction of the cost of hiring and training an employee—or several. Human connections increase customer loyalty.
They are a good option for businesses in high-sales industries with thousands of customers such as retail, automotive insurance, and telecommunications. Their service levels suffer because their clients don’t adequately compensate them to staff appropriately, hire the best talent, and train them thoroughly.
As an experienced board member and classically trained senior executive, she has spent the last decade propelling unicorn tech companies, leading P&Ls over $1 billion and managing teams of over 400. DesBoine-Murrays expertise in high-end placements spans almost 25 years and places emphasis on training, advocacy and continual support.
Retail, education, government, automotive, energy, and utilities are among the users. Likewise, training and support should be provided on using the technology. The complexity of contracts in these industries and stringent regulatory requirements make CLM worthwhile for streamlining operations and mitigating risks.
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