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How Gorilla Marketing’s core values led them through COVID-19

Insperity

But the main reason for clients’ long-term loyalty is the company’s strong values and unique approach to customer service. orders were canceled, sales plummeted and much of the employees were furloughed. As the supply chain caught up, they expanded sales to companies in other industries and individuals.

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Boost Your Business: 21 Essential Online Tools for Small Business Owners

Launch Work Places

Square Aimed at small and mid-size businesses, Square is a Point-of-Sale (POS) app that allows you to accept payments from a mobile device or tablet. It also has appointment-booking features and other financial tracking services. Zendesk With Zendesk’s suite of versatile tools, you can upgrade your customer service operations.

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What is live chat?

Ruby

Any business looking to grow should consider using a live chat service. In fact, live chat might be the most important sales and customer service channel today. You may have even initiated a chat and received an answer or service you were looking for. On the customer side, live chat is simple.

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4 reasons home services businesses should consider using chat

Ruby

Live chat is now able to answer customer questions that previously fell on deaf (cartoon) ears, making it the preferred communication channel over email and phone calls. As a home services business, you may think that website chat is for larger companies like banks or retail outlets. Interested in learning how?

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Business Unusual: Delegation & Remote Workers

Ruby

And my background was, I worked for Deloitte Consulting for 10 years doing outsourcing for investment banks, started a few companies, needed some back-office support. And I figured if I could do this for banks, I could do this for my company. So for instance, we get a lot of inquiries about outbound sales. Do you have leads?

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How to Build Employee Connection and 12 Ways to Build One

Vantage Circle

The scandal involved the bank's employees creating millions of unauthorized accounts for customers to meet sales targets and earn bonuses. The scandal highlighted the negative impact of a sales-driven culture that placed too much emphasis on targets and incentives and not enough on ethical practices and customer service.

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Rebecca Minkoff: ‘I Never Set Out to Be a Rule Breaker’

Success

In the past 15 years, my company achieved over $100 million in sales. Should you be an accountant and crunch numbers all day because it will pay your bills, or should you look for a customer service job that will put your gift of gab front and center?