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How Gorilla Marketing’s core values led them through COVID-19

Insperity

But the main reason for clients’ long-term loyalty is the company’s strong values and unique approach to customer service. orders were canceled, sales plummeted and much of the employees were furloughed. As the supply chain caught up, they expanded sales to companies in other industries and individuals.

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Business owner beware: FLSA compliance and personal liability

Insperity

Outside sales can also be an exempt position. Nonexempt employees , such as inside salespeople and customer service representatives in call centers, are not typically exempt from FLSA requirements. Employees working in an executive, administrative, or professional capacity may be exempt. Staying compliant.

Legal 177
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How asking the right 3 questions can inspire great leadership

Work Life

On Christmas Eve, James found herself on the line with a customer stranded at a gas station, unable to buy gas with his debit card because the bank had put a hold on his last deposit check. Unable  The bank’s CEO remained “unavailable” for comment until after the Times ran the story.

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How to help your team recover after a setback

Atlassian

The prize might be bringing a product to market, producing an advertising campaign, getting a promotion, delivering great customer service, you name it. If your sales team just lost out on a major contract with a new client, upselling an existing client on a new feature still counts as a win. It’s OK if these are small things.

Teamwork 116
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What is live chat?

Ruby

Any business looking to grow should consider using a live chat service. In fact, live chat might be the most important sales and customer service channel today. You may have even initiated a chat and received an answer or service you were looking for. On the customer side, live chat is simple.

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Rebecca Minkoff: ‘I Never Set Out to Be a Rule Breaker’

Success

In the past 15 years, my company achieved over $100 million in sales. Should you be an accountant and crunch numbers all day because it will pay your bills, or should you look for a customer service job that will put your gift of gab front and center?

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Two-thirds of consumers won’t buy from a company with misaligned values—and other customer behavior trends

Ruby

These shifts in consumer trends allow brands to be more effective than ever in their advertising, sales, and communications. It is no longer enough for companies to just provide a quality product or service, according to Salesforce’s State of the Connected Customer report.