Success

NOVEMBER 24, 2022

It’s two pieces of paper and a staple,” said Anne Tomsic, who previously served as vice president of communication for pet insurer Trupanion. “In We [heard] stories from our sales team in the field that veterinarians [said], ‘It’s not my responsibility to promote pet insurance,’” Tomsic said. Trupanion: Making insurance cuddly.

Insurance 111

Insurance Retail Sales Customer Service 111

Success

NOVEMBER 1, 2021

But if you’re looking for a competitive edge in a crowded market —and you’re looking for a way to break through to the next level in sales and profitability—a memorable and compelling personal brand can often be an invaluable asset. . Not necessarily, and it can depend on the type of business you’re talking about. Here’s what to consider.

Retail 138

Retail Sales Influencing Small Business 138

Work Life

MARCH 18, 2024

Some 15 years later, Delta has clearly moved upmarket, with 55% of 2023 revenue coming from “premium and non-ticket” sales, a mix of first class, business class, and ‘Comfort Plus’ seats, along with loyalty credit card, checked bag fees, and cargo business. Send your examples to me at stephaniemehta@mansueto.com.

Customer Service 116

Customer Service Retail Leadership Software 116

Success

JUNE 18, 2021

How do shoppers choose an online retailer to spend money with? But which company gets the sale? Find the right communication model for your audience. Imagine this: You’re a marketing director for a company that sells perfume, and you want to increase sales in the next quarter. Get personal. But there’s just one problem.

Sales 98

Sales Retail Purchasing Communication 98

Success

DECEMBER 22, 2023

It made history in 2023 with the first consumer sale of cultivated meat, which required approval from the Food and Drug Administration. are made to order, with select products available for purchase at retailers like Target and Sephora. 29 Communications in 2013, “sustainability” and “impact” were far from the buzzwords they are today.

Food 114

Food Retail Cleaning Sales 114

Success

AUGUST 5, 2024

Another client, a national retailer, informed us that their year-end stats revealed an increase of several million in their sales that year, after learning about merchandising products with us. Also], as well as other human skills like communication, collaboration, empathy, people management and teamwork.

Government 69

Government Computer Consulting Equipment 69

Success

JANUARY 30, 2023

Consumer rejection was swift, with sales plummeting 20% within about seven weeks. So it’s important for brands to maintain consistent customer support during economic lulls in order to continue making sales. What’s more, this clever device supported Tropicana’s key benefit: “never from concentrate” fresh-squeezed orange juice.

Customer Service 92

Customer Service Advertising Sales Correspondence 92

Insperity

NOVEMBER 9, 2017

Simply put, everyday leadership is when employees take intentional and daily action to foster better connection, communication and community within their organization, while working together toward one shared vision. For example, using tangible rewards, such as trips to Cancun for hitting a sales goal, works well for some employees.

Leadership 214

Leadership Sales Customer Service Retail 214

Ruby

NOVEMBER 23, 2021

Despite appeals from retailers big and small for customers to get their shopping done early this year, the National Retail Federation is projecting that holiday sales from November to December will grow by 8–10% from last year. The challenges aren’t just affecting retailers. Triple bummer. Practice empathy.

Retail 52

Retail Supplies Sales Customer Service 52

Work Life

FEBRUARY 25, 2024

Tupper and Federman assumed ownership in early 2010, and under their management, the company has grown from a single storefront with 20 employees to a 150-person business with a full-service restaurant, retail locations, a nationwide shipping facility, and bakery and catering operations.

Learning 109

Learning Catering Leadership Retail 109

Success

JANUARY 18, 2024

Jackie McKellar, a marketing and sales director, emphasizes the transformative impact of the digital age on marketing strategies. He observes that in a world increasingly dominated by digital communication, maintaining a human touch is essential to fostering genuine relationships between brands and their customers.

Influencing 116

Influencing Real Estate Customer Service Advertising 116

Office Vibe

OCTOBER 18, 2023

Continuous feedback: It’s the ongoing communication that keeps everyone in the loop. Setting goals, ongoing communication, and performance reviews look different for every company. This comprehensive feedback loop helps them improve patient care, communication, and teamwork at a human level.

Problem-Solving 96

Problem-Solving Administrative Staff Software Sales 96

Success

FEBRUARY 17, 2022

Camille Allen, Broker and retail business consultant Business: The Property Firm Where: Durham, N.C. I started my career in national corporate sales—a young black woman often attending golf outings with old, white, male Fortune 500 CEOs. “I tell them they will get a lot less than I know I’ll deliver.

Retail 116

Retail Consulting Security Onboarding 116

Vantage Circle

MAY 8, 2024

An attractive employee value proposition sets these rewards, which clearly communicates the experience, benefits, and development people can expect from your company. Try to aim for something memorable and easy to communicate. Make your EVP statement clear and concise, capturing the essence of your employee value proposition.

Healthcare 52

Healthcare Prioritization Promotion Communication 52

Ruby

FEBRUARY 1, 2022

Live chat is now able to answer customer questions that previously fell on deaf (cartoon) ears, making it the preferred communication channel over email and phone calls. As a home services business, you may think that website chat is for larger companies like banks or retail outlets.

Customer Service 52

Customer Service Retail Banking Communication 52

Success

AUGUST 1, 2024

After moving to Miami, she and her husband decided to purchase retail space in Bay Harbor and renovate it. They found a run-down Pilates studio for sale, but the condition was to keep it as a Pilates studio. Have a clear line of communication with yourself… because then you can say ‘I trust myself in this decision.’

Consulting 52

Consulting Networking Coaching Customer Service 52

Ruby

JULY 15, 2020

In this edition of Business Unusual, Ruby’s Director of Strategic Communications, Katie Hurst, talks COVID-19 with a group of entrepreneurs including Robin DeTrude of Elaine’s Salon , Greg Seei of Robust Promotions , and Joshua Zissman of Pennsylvania Dental Implant & Oral Surgery Associates. Leslie Allison: Few retailers.

Retail 52

Retail Promotion Small Business Sales 52

Ruby

MAY 26, 2023

Retailers have always had to understand their consumers: their buying habits, demographics, behavioral patterns,” notes former Accenture managing director Rachel Barton. “If But studies continue to prove that consumers are fed up with impersonal communications. But do they really save money if they’re simultaneously causing lost sales?

Customer Service 52

Customer Service Retail Sales Reporting 52

Ruby

MARCH 23, 2022

That said, affiliate marketing isn’t just for retailers—it can also be a great strategy for many service-oriented businesses, such as IT firms, marketing agencies, or (in our case) customer communication solution providers. Affiliates tend to communicate with prospects on a more individualized basis. Need an example?

Advertising 52

Advertising Influencing Promotion Networking 52

Ruby

DECEMBER 10, 2019

Live chat is a powerful communication tool. In fact, live chat might be the most important sales and customer service channel today. Approximately 42% of all customers prefer chat over other communication channels. Overcome sales objections. That’s what live chat is, but what does live chat mean ? Who uses live chat?

Customer Service 52

Customer Service Sales Banking Communication 52

Fellow

JANUARY 2, 2024

For example, AI can help an HR professional write a job description for an open role, a sales representative draft an appropriate email response to a client, or even a content writer research before they set out to write a blog for the company website.

Customer Service 52

Customer Service Maintenance Retail Reporting 52

Ruby

AUGUST 3, 2020

Marketing and sales efforts frequently focus on generating new business rather than converting people who have lapsed or lost interest. Like many retailers, NYC-based boutique Alice + Olivia lost significant opportunities to connect with customers following the COVID-19 outbreak. And let’s face it—those “Where have you been?

Customer Service 52

Customer Service Retail Security Mailing 52

Vantage Circle

MAY 2, 2023

Let me explain with an example- Say one of your sales team members is working long hours and is hoping to receive a cash bonus. You have rewarded your sales team with a weekend getaway to a luxury resort. However, one of the sales representatives is a single parent and can't attend the getaway due to the lack of childcare options.

Sales 73

Sales Flexibility Flexibility Planning 73

Ruby

APRIL 25, 2021

A chat service can close the gap between customers reaching out for information and making a sale. According to multiple studies , people love chat: 42% of customers favor live chat above all communication channels. Compare that 29% who like email and 16% who want to communicate over social media. Chat fulfills these needs.

Purchasing 52

Purchasing Automotive Customer Service Healthcare 52

Vantage Circle

DECEMBER 12, 2020

He offers visions of what the world’s largest online retailer would become and how it could be delivered. They openly communicate to generate more ideas and build analytical thinking. Open communications help the organization to get more perspectives during decision-making. These leaders have strong communication skills.

Leadership 93

Leadership Creativity Influencing Problem-Solving 93

Ruby

JANUARY 24, 2022

For example: ⦁ A restaurant or retailer may source directly from local and organic producers or choose sustainable custom packaging for their products to advocate for the environment ⦁ A professional service provider, such as an attorney or financial advisor, can offer their services for free to under-served members of their local community. ⦁

Customer Service 52

Customer Service Sales Problem-Solving Manufacturing 52

Ask a Manager

NOVEMBER 24, 2020

I work in retail-based sales with roughly 50 employees, but just three people at my location (my manager, my coworker, who has about four weeks more tenure in the position than I do, and me). A reader writes: Today at work, something happened that I need some perspective on because I’m still rattled by the incident.

Sales 38

Sales Controlling Retail Training 38

Ruby

MARCH 25, 2021

The customer notices a buy-one, get-one sale on the product, but they have to sign up for a rewards program to get the BOGO price. In the background, technologies seamlessly updated their cart with the sale price, making it easier for the customer to complete a purchase. Essentially, multiple touchpoints talked to each other.

Customer Service 52

Customer Service Purchasing Technology Sales 52

Tanveer Naseer

OCTOBER 25, 2016

I hear a similar exchange at retail stores, where you tell sales reps your shoe size and a few seconds later, they return to ask again. I hear similar ones in restaurants where someone places an order and the waiter returns after a few seconds to ask what the order was.

Influencing 111

Influencing Networking Retail Onboarding 111

Tanveer Naseer

OCTOBER 23, 2012

A recent experience my wife and I had with the customer service department for a major retailer also illustrated how a leader shows up in those moments can influence their employees’ perceptions of their roles and consequently, impact their organization’s ability to turn a problem into an opportunity to succeed.

Customer Service 110

Customer Service Sales Leadership Retail 110

Ask a Manager

MAY 4, 2020

He’s from a sales background and is extremely extroverted, which makes him incredibly well-suited for his job — but also extremely different from the rest of our team, who focus on working with volunteer mentors and college students. Should I include a temporary retail job on my resume?

Retail 30

Retail Interviewing Advertising Finance 30

Ask a Manager

APRIL 7, 2020

I’ve spent three years in sales for a major luxury brand. 18 hours after the governor announced sales had to cease operations, our manager finally called to tell us we were being laid off. I recently worked as a contractor for a major retailer. We’re laid off but being “strongly encouraged” to attend work webinars.

Healthcare 28

Healthcare Sales Interviewing Payroll 28

Ask a Manager

MARCH 18, 2019

I applied to a position on LinkedIn for a communications assistant on Friday. There are some industries that regularly use cattle calls, like door-to-door knife sales, multi-level marketing schemes, and sometimes retail stores or other businesses that need to hire a huge number of people at one time. On Saturday at 6 am(!)

Interviewing 26

Interviewing Advertising Retail Sales 26

Vantage Circle

SEPTEMBER 28, 2023

Public Recognition: Celebrating the employee’s achievement publicly in front of the team, during meetings, or through company communication channels can boost employee morale. Boost sales? Let's take a look at Zappos, the online retailer with an innovative employee appreciation program. Shows interest in the program.

Promotion 52

Promotion Retail Onboarding Training 52

Vantage Circle

OCTOBER 28, 2024

However, employees often feel disconnected when leaders fail to communicate the company’s goals and how individual roles contribute to the bigger picture. They should consistently reinforce this vision through regular communication channels, such as town hall meetings or company-wide discussions.

Retail 70

Retail Healthcare Manufacturing Onboarding 70

Ask a Manager

SEPTEMBER 12, 2017

After being laid off early this year, and unable to find a job in my field, I picked up two retail jobs to get me by while I job hunt. I understand that these are busy days and I am a high performer in sales, but I can’t possibly be in two places at once! My two jobs are both insisting I work Christmas Eve.

Retail 25

Retail Sales Customer Service Interviewing 25

Ask a Manager

NOVEMBER 23, 2016

Yesterday I got a response email, which came off as extremely long, rambling, stilted, and poorly worded, but since this position is to help address those issues, I figured they weren’t good communicators. Think being in charge of presenting a new design line and monitoring its sales.

Retail 27

Retail Finance Insurance Interviewing 27