Attendance Bot

FEBRUARY 3, 2025

These models help businesses define roles, streamline communication, and ensure efficient management. Functional Organizational Structure The functional structure is one of the most traditional and widely adopted in both large and small organizations.

Payroll 52

Payroll Small Business Reporting Flexibility 52

Ruby

FEBRUARY 1, 2022

Today, small business websites have replaced the need for consumers to flip through physical directories. Live chat is now able to answer customer questions that previously fell on deaf (cartoon) ears, making it the preferred communication channel over email and phone calls. It’s certainly been a while since we’ve seen him.

Customer Service 52

Customer Service Retail Banking Communication 52

Ruby

JULY 18, 2023

Finding funding Small business loans are an option but require putting up collateral. Since law firms don’t get a lot of “walk-in” business like a retail store, you might think the geographic location itself isn’t that important…but it is! A line of credit might be a better bet. We’ve got you covered!

Legal 52

Legal Purchasing Software Advertising 52

Ruby

JULY 23, 2020

In the second video in a two-part interview series, Katie Hurst continues to talk change with a panel of entrepreneurs about the state of business in a post-COVID world. Read the Interview Katie Hurst: Hi, my name is Katie Hurst and I’m the Director of Communications here at Ruby. You have to communicate. Katie Hurst: Awesome.

Advertising 52

Advertising Small Business Retail Banking 52

Ruby

AUGUST 3, 2020

Alice + Olivia Why it works: We’re moving past emails here and into the realm of more foundational business practices. Like many retailers, NYC-based boutique Alice + Olivia lost significant opportunities to connect with customers following the COVID-19 outbreak. Honor each customer’s journey with your business.

Customer Service 52

Customer Service Retail Security Mailing 52

Work Life

OCTOBER 30, 2023

“Unfortunately, a lot of organizations forget about that, or mess it up by not communicating effectively when changes happen,” Harter says. Even as a small business owner, he’s helped some team members move into managerial positions or move from the retail side to quality assurance positions with overseas travel.

Consulting 116

Consulting Flexibility Flexibility Reporting 116

Success

FEBRUARY 25, 2023

Taking on a risqué ad campaign is no more dicey than starting a business in the first place, Verdi points out. You have an advantage in that you are close to decision-making and can work from the gut ,” he says to small-business owners. Large corporations often lose that edginess that connects with consumers.”

Advertising 52

Advertising Construction Retail Small Business 52

Ruby

FEBRUARY 8, 2022

So, when crafting your job description and looking for candidates, think about how you can communicate what your company stands for, why the job matters , and your commitment to doing right by the members of your team. For now, if you’d like more tips for employers, be sure to check out our small business resource hub.

Training 52

Training Onboarding Small Business Interviewing 52

Ruby

DECEMBER 10, 2019

Live chat is a powerful communication tool. It means business opportunity. Any business looking to grow should consider using a live chat service. Download What are the business benefits of live chat? Approximately 42% of all customers prefer chat over other communication channels. Overcome sales objections.

Customer Service 52

Customer Service Sales Banking Communication 52

Ruby

JULY 3, 2020

Katie Hurst, Ruby’s Director of Strategic Communications, takes the mic in this edition of Business Unusual, interviewing Nalini Prasad, Chief Strategy Officer at BluShark Digital , about the power of local marketing and the importance of Google My Business. Nalini Prasad: Yeah, absolutely.

Small Business 52

Small Business Controlling Legal Communication 52

Ruby

APRIL 25, 2021

According to multiple studies , people love chat: 42% of customers favor live chat above all communication channels. Compare that 29% who like email and 16% who want to communicate over social media. These professionals are equipped to give answers to the most common questions your business receive.

Purchasing 52

Purchasing Automotive Customer Service Healthcare 52

Ruby

DECEMBER 6, 2021

In our last article , we laid out a few customer communication strategies for doing exactly that. In this installment, let’s go further and explore the psychology of distressed customers and clients, and how to respond thoughtfully and helpfully when people contact your business with heightened emotions.

Mailing 52

Mailing Customer Service Retail Supplies 52

Ruby

DECEMBER 6, 2021

In our last article , we laid out a few customer communication strategies for doing exactly that. In this installment, let’s go further and explore the psychology of distressed customers and clients, and how to respond thoughtfully and helpfully when people contact your business with heightened emotions.

Customer Service 52

Customer Service Retail Supplies Controlling 52

Ruby

MARCH 23, 2022

That said, affiliate marketing isn’t just for retailers—it can also be a great strategy for many service-oriented businesses, such as IT firms, marketing agencies, or (in our case) customer communication solution providers. Affiliates tend to communicate with prospects on a more individualized basis. Need an example?

Advertising 52

Advertising Influencing Promotion Networking 52

Ruby

JANUARY 24, 2022

They want your business to demonstrate awareness of your social and environmental impact, as well as your commitment to making the world a better place. You can show what your brand stands for in different ways, depending on the nature of your business. The essence of building a brand is consistency in messaging.

Customer Service 52

Customer Service Sales Problem-Solving Manufacturing 52

Ruby

MARCH 25, 2021

An omnichannel experience integrates those various communication channels so that your customer has a unified journey throughout. Again, remember that these retailers didn’t become omnichannel legends overnight. The same holds true for your business. Delight your customers everywhere they interact with your business.

Customer Service 52

Customer Service Purchasing Technology Sales 52

Ask a Manager

JUNE 27, 2017

I am the owner of a small business specializing in bridal hair and makeup services. I know the relationship at home is abusive, and I know my boundaries in regards to communicating with her about that. It’s five answers to five questions. Here we go…. My husband is a partial owner, and is a W2 employee.

Interviewing 21

Interviewing Consulting Networking Retail 21

Ask a Manager

SEPTEMBER 21, 2022

Several years ago I was working in a retail job that involved services for customers (a jewelry counter that also offered watch battery replacement and band changes/resizing). I work in HR for a company that includes jobs that are very entry-level, think retail, quick-service restaurants, roles like that.

Interviewing 38

Interviewing Salary Problem-Solving Sales 38

Vantage Circle

MAY 6, 2024

As businesses seek to optimize their workflows, the significance of employee experience software becomes increasingly evident. These platforms play a pivotal role in fostering a conducive work environment, facilitating seamless communication, and offering avenues for professional growth.

Software 107

Software Onboarding Payroll Prioritization 107

Vantage Circle

MAY 6, 2024

As businesses seek to optimize their workflows, the significance of employee experience software becomes increasingly evident. These platforms play a pivotal role in fostering a conducive work environment, facilitating seamless communication, and offering avenues for professional growth.

Software 52

Software Onboarding Payroll Communication 52

Success

FEBRUARY 15, 2022

His Get Attitude podcast won a Communicator Award for Diversity & Inclusion for his 8:46 Interviews Stories of Black America. She has more than 20 years experience in business, healthcare and education with master’s degrees in Health Services Administration, Education, and Human Organizational Systems. Andrea Callanan.

Real Estate 124

Real Estate Coaching Mentoring Sales 124

Success

MARCH 19, 2025

This is especially true for smaller, private businesses that have a few key employees necessary for the business to function. Its a big reason why many small businesses close their doors when the owner retires, says Barkman. This is especially helpful in the context of succession planning in a small business.

Planning 92

Planning Bookkeeping Leadership Training 92

Success

FEBRUARY 4, 2025

She is also the creator of the groundbreaking ripple method, a transformative approach that has taught thousands of young people critical communication and relationship-building skills. Her decade-long commitment to the Womens Sports Foundation reflects her dedication to uplifting marginalized communities.

Influencing 105

Influencing Automotive Real Estate Leadership 105