Ruby

APRIL 11, 2017

Or, is there only one point of communication? Stay in Touch Most shoppers are looking for quick solutions these days, and a brand’s responsiveness can make or break a sale. A communication channel isn’t worth a whole lot to customers if the communication doesn’t go both ways. How do they get your message?

Small Business 52

Small Business Mailing Sales Purchasing 52

Ruby

OCTOBER 20, 2021

It’s not that they want to keep their needs a secret from you; it’s that you might just not be using the best platform to communicate with them. Here are a few ways to use website chat as a way to boost sales: 1. Think of 24/chat as a sieve filtering real potential buyers from the people your business is unable to serve.

Sales 52

Sales Healthcare Consulting Legal 52

C-Suite Assistants

AUGUST 12, 2024

As a business owner, you have many responsibilities, from overseeing daily business operations and marketing and sales campaigns to creating a business plan, financial management and bookkeeping, customer service, and ensuring legal compliance. Some owners will try to handle everything with a small staff.

Correspondence 59

Correspondence Travel Arrangements Bookkeeping Administrative Assistance 59

Jen Lawrence

JULY 25, 2022

As a solopreneur or small business owner, you may have questions about all the systems you need to run your business. Client relationship management (CRM) is a system for managing all a business’s relationships and interactions with potential and current customers. I’m happy to answer those questions for you!

Software 130

Software Sales Small Business Communication 130

Ruby

AUGUST 5, 2021

You’ve incorporated every buzzword and acronym your business guru (or the host of a business YouTube channel) told you to include in your sales and growth strategies. And now you’re seeing those efforts pay off: you’ve attracted real sales leads for your business. Sales seem within reach. and mailing lists.

Sales 52

Sales Mailing Advertising Supplies 52

Insperity

MAY 24, 2016

To be successful in operating a business, it’s important to build a culture that is based on understanding and empathy.”. – Jay Mincks, Executive Vice President of Sales and Marketing. The defining quality of leadership is communication. – Larry Shaffer, Senior Vice President of Marketing and Business Development.

Sales 233

Sales Leadership Communication Small Business 233

Work Life

AUGUST 14, 2024

This centralization has reduced duplication, increased communication, and enhanced cross-team collaboration. For example, we have a monthly sales report that requires consolidating data from multiple sources, cleaning the data, and creating pivot tables. Working together has never been easier! Peter Wuensch , V.P.

Software 94

Software Maintenance Sales Communication 94

Ruby

DECEMBER 28, 2020

As with so many things in life, it comes down to the Golden Rule: Communicate how you’d want to be communicated with. Our unique approach to customer service translates into happier customers, improved brand loyalty, and—ultimately—better business. The point is that there’s a right way and an—ahem—maybe not-so-productive?

Sales 52

Sales Customer Service Purchasing Communication 52

Ruby

APRIL 24, 2024

Even some small businesses have gotten to the point where they’d rather redirect incoming calls to some interactive voice response (IVR) system. That’s a shame because if you’ve ever called a business as a consumer and got rustled into one of those automated systems, you know how irritating they can be.

Small Business 52

Small Business Technology Customer Service Sales 52

Success

OCTOBER 22, 2024

Whether you’re interested in personal development , optimizing a small business workforce—or even stamping out office drama—more people are turning to personal assessments every year. They’re just going to communicate and receive information in different ways.” You may even be one of them. According to Inc. he explains.

Influencing 72

Influencing Customer Service Technology Communication 72

Ruby

MARCH 16, 2022

Growing a business? Few people can do it alone—and fortunately, thanks to America’s Small Business Development Center (SBDC) Network , they don’t have to. The impact of America’s SBDCs, at a glance With nearly 1,000 locations across the country, SBDCs are in every community illuminating the path forward for their clients.

Small Business 52

Small Business Networking Finance Sales 52

Success

NOVEMBER 1, 2021

Do you really need to develop a strong personal brand to have a successful startup or small business? Not necessarily, and it can depend on the type of business you’re talking about. You’ll also need to generate original content that further communicates your market positioning and unique point of view.

Retail 138

Retail Sales Influencing Small Business 138

Insperity

NOVEMBER 20, 2018

Developing strategic alliances is a proven way for businesses to run better, grow faster and make more money. By leveraging relationships with other organizations that are aligned with your target markets, your small or midsize company can gain sales momentum and outperform the competition. Listens and communicates well.

Sales 155

Sales Influencing Government Planning 155

Success

OCTOBER 5, 2021

The authors also pay special attention to online reviews and social media along with more traditional sales and support techniques. Customer Service for Front Line Communicators. The Customer Communication Formula. If you are a business owner, you already live on the front line of client communications.

Customer Service 98

Customer Service Mailing Advertising Communication 98

Ruby

NOVEMBER 30, 2023

But despite the potential of the newly coined “silver economy,” businesses often neglect the needs and preferences of shoppers over 50. To reach the silver market, small business owners must ditch their preconceived notions, figure out what these folks value, and serve that up on a platter. The buyer’s journey never gets old.

Small Business 52

Small Business Transportation Technology Purchasing 52

Workplace Insight

DECEMBER 11, 2023

Vertical drop The ‘firm’ reached its apotheosis in the early-twentieth century with the US ‘corporation’ The American economy vertically integrated, creating vast, complex companies that controlled supply chains from production to sales. It evolved from a “society of island communities into a homogenous national community”.

Networking 114

Networking Real Estate Banking Manufacturing 114

Attendance Bot

JULY 28, 2023

The rise of remote work has led to an explosion of software tools and platforms designed to help teams collaborate, communicate, and stay productive from anywhere in the world. From project management and team communication to video conferencing and file sharing, we’ll cover the must-have tools for any remote team looking to thrive.

Software 52

Software Customer Service Project Management Sales 52

Vantage Circle

JULY 29, 2022

It takes into account how an employee connects, engages, and communicates and how they feel about being a part of the organization. Typical Customers: Small Businesses. Mid-size Businesses. Price: Contact the Sales team for details on pricing. Typical Customers: Small Businesses. Mid-size Businesses.

Payroll 85

Payroll Onboarding Small Business Software 85

Ruby

NOVEMBER 20, 2023

Alas, we often take Caller ID for granted, especially if running a business. Businesses don’t always know who is going to be calling, so an unfamiliar name or number isn’t necessarily a red flag. So if you pick up and hear an aggressive sales pitch or sudden request for personal information, it’s probably best to end that call.

Banking 52

Banking Purchasing Technology Communication 52

Ruby

NOVEMBER 4, 2021

For them, every conversation is an opportunity to make a sale, delight a customer, or improve their community. But putting a price tag on small business conversations is a much more complicated science. Assuming that people talk about your business 10 times a day, this comes out to $9 per conversation.

Problem-Solving 52

Problem-Solving Small Business Customer Service Communication 52

Ruby

APRIL 10, 2024

That, in turn, opens up the flow of communications so you can provide the answers they’re looking for! For callers, nothing is worse than having a dead space in a phone call, especially when you’re on the phone with a business. It takes practice, which is something many small businesses don’t have time to invest in.

Customer Service 52

Customer Service Small Business Onboarding Purchasing 52

Ruby

NOVEMBER 23, 2021

Despite appeals from retailers big and small for customers to get their shopping done early this year, the National Retail Federation is projecting that holiday sales from November to December will grow by 8–10% from last year. Plus, of course, it can also result in a lost sales opportunity. Triple bummer. Practice empathy.

Retail 52

Retail Supplies Sales Customer Service 52

Ruby

OCTOBER 8, 2020

The task of small businesses right now is not simple. I’m the director of communications for Ruby, and I’m really excited today to welcome everyone. Katie Hurst: Well, and something that’s unique to you that isn’t to other small business owners that we’re talking to, is this idea of telling a story during this time.

Networking 52

Networking Small Business Communication Sales 52

Fellow

FEBRUARY 9, 2024

Key features: AI Meeting copilot automatically records, transcribes and summarizes meetings in 10 languages (the first 300 minutes of recordings are free) Assigned action items for accountability and easy follow-up 50+ native integrations to connect project management tools, communication tools and CRMs. Pricing: Select free tools available.

Software 52

Software Sales Problem-Solving Bookkeeping 52

Ruby

OCTOBER 11, 2019

If there’s a box in the corner offering live customer support, you can be confident the business is experiencing better than average customer service, conversion, retention, and satisfaction. The benefits of live chat for businesses are numerous. Many small businesses use live chat to expand customer service while saving money.

Customer Service 52

Customer Service Sales Problem-Solving Communication 52

Ruby

FEBRUARY 21, 2022

They see the opportunity as chance to be part of something big—they’ve already expressed a lot of interest in your business model and your sales, marketing, and customer communication strategies. Having a friendly and dependable person manning your communication channels is all many businesses need from their frontline workers.

Finance 52

Finance Sales Customer Service Communication 52

Ruby

JANUARY 18, 2024

The screener has to listen long enough (and perhaps ask enough questions) to determine: Is the call an unwanted sale pitch or a time-wasting robocall ? Is the call relevant to your business? And for more tips and guides about phone calls, small business growth, and more, make sure to check out our other blog posts !

Delegation 52

Delegation Sales Small Business Flexibility 52

Ruby

OCTOBER 29, 2021

There is value for your business in taking time to help your employees increase their empathy. We know that connecting with people on a deeper level increases sales and leads for your business. Communicate understanding. You communicate your understanding and validation of the other person’s feelings.

Sales 52

Sales Communication Small Business Problem-Solving 52

Ruby

JULY 17, 2024

Business texting lets you send and receive texts on your business phone number, keeping your personal number private and maintaining consistency across communications. Speaking of business texting, it’s a fantastic way to stay in touch and follow up with callers. But your business phone is different.

Construction 52

Construction Sales Communication Flexibility 52

Ruby

SEPTEMBER 14, 2020

Like our last two leads, Amy and Bryan , Casey has shown some interest in your business, but they’re much higher up in the sales funnel. Doing so would likely waste your time and repel people, like Casey, who might otherwise be interested in your business if they didn’t feel so pressured at the outset. Sure, maybe.

Sales 52

Sales Purchasing Prioritization Small Business 52

Ruby

DECEMBER 6, 2019

According to a BrightLocal survey , 60% of US consumers prefer to contact local businesses over the phone—and 15% prefer to visit the business’s physical location. That means a mere 25% of consumers favor email, web forms, social media, and other forms of impersonal communication. It’s not just phone calls.

Customer Service 52

Customer Service Sales Technology Small Business 52

Success

MAY 22, 2023

Since that experience, he’s using his new knowledge of how things really work on the literal street level to create a company-wide “transformation,” including a better tipping policy and improved communication processes.

Learning 84

Learning Mentoring Leadership Onboarding 84

Ruby

FEBRUARY 1, 2022

Today, small business websites have replaced the need for consumers to flip through physical directories. Live chat is now able to answer customer questions that previously fell on deaf (cartoon) ears, making it the preferred communication channel over email and phone calls. It’s certainly been a while since we’ve seen him.

Customer Service 52

Customer Service Retail Banking Communication 52

Insperity

DECEMBER 10, 2014

The company that tried it and got burned ended up with employees who were taking “sales trips” that were really personal vacations. This company gives unlimited days off to its sales staff, executives and executive assistants. I’ve seen unlimited PTO be a success, and I’ve seen it turn to disaster.

Maintenance 206

Maintenance Sales Software Consulting 206

Ruby

FEBRUARY 15, 2021

The people, the values , the dedication to small businesses, the collective sense of humor and humanity—Ruby has it all. It’s not just what this company does, but how and why. This is a place where everyone matters, where every interaction is kind, real, and fun. A few weeks ago, the dream came true. Reader, they hired me.

Sales 52

Sales Small Business Communication Planning 52

Ruby

OCTOBER 25, 2022

If you’re a small business owner, you know just how much of an electro-pestilence, a robo-scourge, a techno-travesty, robocalls can be. First, we’ll get more granular with what the threat actually looks like, especially to small businesses and those trying to be productive within them. And *sigh* here we are.

Small Business 52

Small Business Training Multitasking Equipment 52

Ruby

JUNE 29, 2021

Many business owners and professionals can’t or choose not to pick up the phone, sending most—if not all—calls to voicemail. In fact: 64% of phone calls to small businesses don’t get answered. 70% of small businesses miss over half of all calls they receive. Missed calls are missed sales.

Small Business 52

Small Business Customer Service Government Sales 52