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HR as the key to unlocking business success

Insperity

Do you have a carefully constructed recruiting strategy? Everything should filter up from the bottom to support these objectives. Reassess current recruiting and onboarding processes Rethink how you are bringing people into the organization.

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9 simple but effective ways to improve employee productivity

Insperity

For example, a hospital may decide that caring customer service is a core value. A display of good customer service for an orderly may translate into walking a patient to the location of their next procedure, versus just giving them directions. So, what does that look like for different hospital employees?

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Why and how servant leadership is good for business

Insperity

All things being equal (tasks, salary, working conditions), companies with consistent, reliable customer service are ultimately rooted in a culture where management values servant leadership. willing to take and respond promptly to constructive feedback). What’s to be gained from embracing servant leadership over other styles?

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Tips and tricks for identifying and avoiding groupthink

Insperity

And that can show up in their performance or customer service. Encourages constructive dissent as a healthy part of the discussion. Why aren’t your employees contributing fully to discussions? If they don’t care about the decision-making process, they may not be invested in your company’s growth or success.

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Why being a best place to work is good for business

Insperity

They are carefully constructed and iterated upon. Top-notch customer service. When employees are happy, it makes sense that your customer service is stronger. It’s easier for an employee to provide good customer service when they’re flourishing in the right environment.

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Team vs. individual performance: Should you measure both?

Insperity

That company’s customer satisfaction rating is dependent upon the efficiency and professionalism of an entire team or group of teams. The customer service representative (CSR) on the phone (or online chat) must sell the right package – or, hopefully, upsell the new customer on a more premium service.

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How Assessments 24×7 Helps Stop Office Conflict and Increases Success with DISC

Success

If you’re an SC [a combination of both “S” and “C” traits] and you’re being told to start making phone calls or you had to work the customer service desk at baggage claim, you would not be able to handle that because you would be so personally destroyed by the potential conflict.”