Remove Consulting Remove Customer Service Remove Logistics
article thumbnail

Ep 222: Chynna Clayton – Former Special Assistant to Michelle Obama

Go Burrows

Chynna is the founder of Matriarch Made Development, a consulting firm that helps organizations develop administrative teams. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

article thumbnail

The leaders of IKEA, ServiceNow, Coursera, and Publicis Sapient offer different visions of how AI will impact their companies

Work Life

For us, we’ve been using AI but more in technical ways of [automating] customer service and improving our logistic positions. NIGEL VAZ, CEO, PUBLICIS SAPIENT, A TECHNOLOGY CONSULTING COMPANY “I think companies are deploying generative AI on a spectrum of opportunities.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Will AI become your assistant or your boss? An ethicist explains

Work Life

These systems integrate with large language models (LLMs) to provide tools for innovation, logistics, and risk management. In management consultancy, AI could disrupt by providing data-backed strategic advice. But now, AI is also taking over more “intellectual” tasks like data analysis and customer service.

article thumbnail

The anatomy of a live chat conversation

Ruby

Indeed, Forbes discovered that a whopping 86% of consumers prefer humans to AI chatbots, with 71% of consumers saying they would be less likely to use a brand if it didn’t have human customer service representatives available. CUSTOMER : Okay, that works. The (people) power of live chat Scenario #1: The cracked swimming pool.

Legal 52
article thumbnail

The Role of HR in Performance Management

Vantage Circle

People should be reasonably accountable for their job, however consultancy to employees during procurement of decisions is important. Frequent feedback is a con for top performers as they may feel micromanaged every time which may discourage their morality that affects decision making- however, varies from project to project.

article thumbnail

Ep 242: Nicki Cave on Managing a Team of Assistants and Finding Happiness in Your Work

Go Burrows

Nicki Cave is currently the Administrative Services Director for the Boston Consulting Group’s (BCG) Dallas EA/AA team. Nicki is currently the Administrative Services Director for the Boston Consulting group’s Dallas EA team. Hey friends, welcome to The Leader Assistant Podcast. EA/AA team.

article thumbnail

Reskilling: What is it and why is it important?

Insperity

For example, a retailer might reskill its in-store salespeople to work as remote customer service agents to support a change in focus from brick-and-mortar to e-commerce sales. The payroll expert might be able to consult while still keeping a hand in payroll, to keep their knowledge and skills up to date.

Payroll 320