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How generative AI can put a ‘human’ touch back into customer service

Work Life

Judging by the nearly 50% of customers who were found to have parted ways with a brand in the past 12 months as a result of a bad customer experience, poor customer service (CS) is pervasive, and, unsurprisingly, can impact bottom lines. bad customer service is estimated to cost firms an astounding 11.4

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Managing older employees: 3 worries you should put to rest

Insperity

They might not know, for example, the story behind the tension between sales and customer service, or why it’s important to include certain individuals in the decision-making process. For example, maybe they prefer keeping up with their professional network via LinkedIn, rather than posting what they ate for breakfast on Instagram.

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Ep 222: Chynna Clayton – Former Special Assistant to Michelle Obama

Go Burrows

Chynna is the founder of Matriarch Made Development, a consulting firm that helps organizations develop administrative teams. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

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Ep 221: Jennifer Chamberlin on Working From Home and Seeing Yourself as More Than Just an Assistant

Go Burrows

Based near Paris, Jennifer now works with multilingual coaches, consultants and entrepreneurs providing a wide variety of services to support their businesses. With her trusted team of associates, they can now provide a wide range of business support services in English, French, German, Spanish and Italian.

Food 98
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Is Empowering Employees A Myth in Your Organization?

Tanveer Naseer

I’m pleased to announce that I have joined in partnership with Sprint to highlight and share some of the valuable content being provided on their new small business information and community site, Business on Main, which can be found on the MSN Network. Disclaimer: My blog is a part of an online influencer network for Business on Main.

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Ep 211: Jessica McBride on ChatGPT, Emotional Intelligence, Finding Your Voice, and Vulnerability

Go Burrows

Recently, she supported the CEO of Def Method, a software consultancy located in New York City. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

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Digital Nomad Health Insurance: Everything You Need to Know Before Hitting the Road

Success

Giannascoli recommends plans utilizing a Preferred Provider Organization (PPO) network, which allows coverage in all 50 states and provides flexibility in choosing healthcare providers. Plans that utilize a PPO network are best for people who travel often, as the network allows coverage in all 50 states,” says Giannascoli.

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