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How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

This will make it easier to scale your customer service process, and to increase your profitability. Here are a few tips in developing a customer service strategy from the top down: 1. Without analyzing the successes and failures of your customer service strategy, the entire process will be wasted!

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How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

This will make it easier to scale your customer service process, and to increase your profitability. Here are a few tips in developing a customer service strategy from the top down: 1. Without analyzing the successes and failures of your customer service strategy, the entire process will be wasted!

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Reskilling: What is it and why is it important?

Insperity

For example, a retailer might reskill its in-store salespeople to work as remote customer service agents to support a change in focus from brick-and-mortar to e-commerce sales. The payroll expert might be able to consult while still keeping a hand in payroll, to keep their knowledge and skills up to date.

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Steve Curtin | Creating Purpose At Work Through Revelation Conversation

Tanveer Naseer

Steve Curtin is an expert on customer service management and leadership. After a 20-year career at Marriott International working in operations, human resources, sales and marketing, Steve launched his own consulting company to help organizations improve their customer service operations.

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The Best Client Retention Strategies to Use Now

Success

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. Sales teams may overpromise to get the sale.

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How to Make Money With AI in 2024: A Beginner’s Guide to Saving Time and Effort

Success

This meant I wore all the hats in the beginning: sales, marketing, content creation, fulfillment and everything in between. My company started incorporating AI within our application and other forms, using AI customer service tools like DigitalGenius. We used Chatbase to create custom AI chatbots for customer service.

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Managing older employees: 3 worries you should put to rest

Insperity

They might not know, for example, the story behind the tension between sales and customer service, or why it’s important to include certain individuals in the decision-making process. Younger employees don’t have the tenure at a company – that insider knowledge and history – that older, more-experienced employees have.