Workplace Insight

JUNE 20, 2023

The survey commissioned by consultancy YOHO Workplace Strategy also asked the respondents which jobs would be most impacted by AI. The biggest concerns among 18 to 34-year-old senior executives were AI’s potential to reduce human interaction and increase company dependence on technology (36.4

Customer Service 98

Customer Service Healthcare Technology Finance 98

Work Life

JULY 11, 2024

As these technologies evolve, diligent oversight becomes increasingly critical to harness the benefits while mitigating the risks. In management consultancy, AI could disrupt by providing data-backed strategic advice. But now, AI is also taking over more “intellectual” tasks like data analysis and customer service.

Customer Service 98

Customer Service Logistics Technology Creativity 98

Success

DECEMBER 20, 2023

My company started incorporating AI within our application and other forms, using AI customer service tools like DigitalGenius. We used Chatbase to create custom AI chatbots for customer service. We feed the AI tool data, and it manages customer service tasks.

Customer Service 119

Customer Service Sales Communication Learning 119

Work Life

JUNE 23, 2024

For instance, when it comes to workplace safety, technologies like AI-powered machine vision can improve workplace safety by early identification of risks, including access by unauthorized people or failure to use equipment safely. Co-pilots and meat puppets Technology historically transforms jobs rather than outright eliminating them.

Supervising 98

Supervising Technology Customer Service Healthcare 98

Go Burrows

MARCH 19, 2023

In this conversation, Jessica talks about emotional intelligence, using technology like chatGPT at work, finding (and using) your voice, and being vulnerable in the workplace. Jessica McBride has over 10 years of experience in supporting executives. Her passion lies in communication and how it can shape a company from the top down.

Food 98

Food Catering Customer Service Networking 98

Insperity

MAY 28, 2012

RPO is a highly consultative function with vast differences in structure, focus, technology and cost. Large providers are similar to mid-sized firms, except they are often owned by a professional employer organization (PEO) and can provide other HR outsourcing services beyond RPO.

Problem-Solving 100

Problem-Solving Customer Service Technology Government 100

Success

JUNE 20, 2023

It may seem difficult to avoid the lure of people, technology and other attractive nuisances when compared to “work,” but remember that you’re responsible for the choices you make. For instance, start your day addressing customer service challenges. Focus all of your attention on that single task until it is complete.

Time Management 122

Time Management Multitasking Automotive Consulting 122

Launch Work Places

OCTOBER 20, 2023

They’re often the “disruptors” of the business world, launching new technologies, products, services, or ideas. They venture out on their own and take responsibility for all aspects of their business, from sales to IT to customer service. They are the technicians in their businesses–the doers.

Purchasing 104

Purchasing Customer Service Coaching Sales 104

Tanveer Naseer

MARCH 8, 2016

Look no farther than your smart phone and you will see what your customers really want today! They seek, and have come to expect, companies will make their lives easier and provide technological solutions that enable them to do business with you “on their terms” and in the context of their busy lives.

Technology 66

Technology Computer Consulting Training 66

Workplace Psychology

JANUARY 3, 2017

“Since telecommuting is intrinsically linked to information technologies that facilitate 24/7 communication between clients, coworkers, and supervisors, telecommuting can potentially increase the penetration of work tasks into home time. Leadership, Training, and Talent Consultant. The Risks and Obstacles of ROWE. References.

Flexibility 75

Flexibility Flexibility Controlling Retail 75

Workplace Psychology

JANUARY 3, 2017

“Since telecommuting is intrinsically linked to information technologies that facilitate 24/7 communication between clients, coworkers, and supervisors, telecommuting can potentially increase the penetration of work tasks into home time. Leadership, Training, and Talent Consultant. The Risks and Obstacles of ROWE. References.

Flexibility 75

Flexibility Flexibility Controlling Retail 75

ProAssisting Blog

NOVEMBER 22, 2023

Moreover, their skill set often extends to areas such as research, data analysis, social media management, customer service, and even technical support, depending on the organization's needs. Tech-Savvy Approach In the digital era, proficiency in technology is crucial.

Problem-Solving 52

Problem-Solving Verbal Communication Delegation Software 52

Success

SEPTEMBER 6, 2021

Solve a customer’s pain point, and they will throw their money at you. If you have 20 years of experience in marketing, consider selling your consulting services. Any less and you attract too many needy customers. More, and they will expect white-glove customer service. Or a service? You need a niche.

Sales 115

Sales Delegation Problem-Solving Bookkeeping 115

Vantage Circle

DECEMBER 24, 2019

If it is not possible for small organizations to implement this sector, it is important that the company has at least one professional responsible for HR practices (even if the entrepreneur himself) or has the support of a specialized consultancy. For the industry to be efficient, some HR practices need to be constantly reviewed and adapted.

Software 52

Software Food Consulting Delegation 52

Great Place to Work

APRIL 19, 2023

Interpersonal relationships — The coaching, mentorships, and any soft skills or interpersonal training employees may complete, such as customer service training, diversity and inclusion training, mental health education, or conflict resolution training. This feeds into the overall company culture. “Get

Training 98

Training Promotion Planning Sales 98

Attendance Bot

OCTOBER 9, 2023

By having the right number of employees, businesses can avoid understaffing , which can lead to increased overtime costs, poor customer service, reduced productivity, and employee burnout. To Ensure Adequate Staffing Levels A staffing plan helps businesses to determine the optimal number of employees required to meet their targets.

Planning 52

Planning Equipment Software Consulting 52

Vantage Circle

DECEMBER 24, 2019

If it is not possible for small organizations to implement this sector, it is important that the company has at least one professional responsible for HR practices (even if the entrepreneur himself) or has the support of a specialized consultancy. For the industry to be efficient, some HR practices need to be constantly reviewed and adapted.

Software 52

Software Training Food Consulting 52

Ruby

FEBRUARY 15, 2022

Some people are taking advantage of recent sociological and technological shifts. It’s easier than ever to set up an online business—whether it’s consulting, coaching, freelancing, retail/dropshipping, delivery, or any one of a number of businesses in fast-growing industries. Point them toward informational and educational resources.

Finance 52

Finance Retail Consulting Customer Service 52

Attendance Bot

JUNE 13, 2024

Your team handles customer service calls for a major telecommunications company. You schedule extra agents during peak hours, like mid-morning and late afternoon, to manage the higher call volumes, ensuring that wait times remain short and customer satisfaction stays high. Imagine you manage a busy call center.

Payroll 52

Payroll Software Onboarding Equipment 52

Attendance Bot

JUNE 13, 2024

Your team handles customer service calls for a major telecommunications company. You schedule extra agents during peak hours, like mid-morning and late afternoon, to manage the higher call volumes, ensuring that wait times remain short and customer satisfaction stays high. Imagine you manage a busy call center.

Payroll 52

Payroll Software Onboarding Equipment 52

Ruby

OCTOBER 5, 2020

This is what’s known as active listening, and it’s one of the most powerful skills in customer service , especially right now. An open mind and an open heart are essential for customer service—and life in general, for that matter. Why not in customer communication? Keep it respectful.

Communication 52

Communication Customer Service Sales Controlling 52

Go Burrows

NOVEMBER 26, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. There are some emails you can reply to quickly without consulting your executive.

Food 83

Food Prioritization Networking Problem-Solving 83

SnackNation

OCTOBER 12, 2018

Best for: Office Managers who want to gain the IT skills they need to improve their work and help others around the office with technology as well. The program includes an overview of various models, inevitable compliance issues, and a host of technological concerns. Pitman Training – Office Manager Diploma.

Office Management 53

Office Management Training Payroll Computer 53

Ruby

JANUARY 26, 2022

Start looking at technology and solutions that can automate and streamline the tasks that you’ve been doing by hand. Hire the right in-house experts or consultants. Focus on excellent customer service. This starts with providing high-quality service to customers in their homes and offices.

Real Estate 52

Real Estate Advertising Training Mentoring 52

Vantage Circle

JULY 16, 2021

Great customer service. Make sure to consult your employees and team before deciding on the rewards. Recognizing Great Customer Service: Dear (Employee’s Name), It’s a great pleasure to inform you about the tremendous increase in our customer satisfaction levels in the past month. Consistency in performance.

Problem-Solving 52

Problem-Solving Teamwork Customer Service Creativity 52

SnackNation

JULY 27, 2018

Applied Predictive Technologies (APT). Culture summary: Heinan Landa, Optimal Networks CEO, says : “We have intentionally created a unique culture that combines unwavering integrity, laser-focus on customer service, technical expertise, and a heavy dose of fun. AIM Consulting. They keep a sense of humor. Optimal Networks.

Logistics 28

Logistics Problem-Solving Networking Leadership 28

Vantage Circle

JANUARY 9, 2024

With a reputation of over 70 years in the industry, ADP is known for the technology and innovation it provides to its clients and is named one of the “World’s Most Admired Companies” by FORTUNE in 2024. Customer Service : Paycor is known for its excellent customer service.

Software 64

Software Payroll Onboarding Catering 64

Insperity

OCTOBER 22, 2019

Often, change is predictable or planned well in advance, such as: Implementation of a new system or technology Introduction of a new office policy Moving to a new office Mergers and acquisitions Modification to senior leadership Reorganization of staff Retirement of a top-performing, highly valued employee.

Insurance 183

Insurance Planning Security Controlling 183

Work Life

MAY 13, 2024

For us, we’ve been using AI but more in technical ways of [automating] customer service and improving our logistic positions. BILL MCDERMOTT, CEO, SERVICENOW, AN ENTERPRISE CLOUD COMPUTING COMPANY “Technology fosters jobs. We want to deepen the dialogue with people around what they need in life [and] at home.

Logistics 98

Logistics Problem-Solving Customer Service Computer 98

Work Life

NOVEMBER 27, 2024

Staffing agencies are one of the more common ways that workers get placed in jobs, especially in temporary roles and in industries including hospitality, healthcare, customer service, and construction. Hiring discrimination via staffing agencies, says Einstein, “happens more often than you think.”

Transportation 98

Transportation Legal Consulting Training 98

SnackNation

AUGUST 7, 2017

Companies with a solid strategy to recognize team members enjoy stronger engagement, increased employee morale , better customer service, and lower turnover. Their goal is to “leverage technology to improve the wellness of the world.” A consulting firm called The Frontier Project offers amazing fitness perks to its employees.

Software 39

Software Real Estate Transportation Mailing 39

Success

FEBRUARY 15, 2022

In the nonprofit sector, she launched and consulted for 320 nonprofit organizations in 31 states, and raised more than $20 million for community causes and charities. She has more than 20 years experience in business, healthcare and education with master’s degrees in Health Services Administration, Education, and Human Organizational Systems.

Real Estate 124

Real Estate Coaching Mentoring Sales 124

Ruby

SEPTEMBER 5, 2019

It varies across every business based on factors such as the organization’s size, location, customer base, operating hours, technological capabilities, and sales and support strategies. In fact, many of these calls are from potential customers with questions about products, quote requests, appointment or consultation scheduling, etc.

Customer Service 52

Customer Service Sales Purchasing Communication 52

Success

APRIL 9, 2025

Online tools and technology can make managing these freelance jobs simpler than in past decades. Whether you have a knack for writing, customer service, graphic design or social media management, theres likely a freelance opportunity that fits your strengths. Some topic specialities require certain coaching certifications.

Customer Service 105

Customer Service Bookkeeping Networking Flexibility 105

Success

DECEMBER 5, 2024

In fact, according to survey results from Morning Consult and Samsung Solve for Tomorrow , 50 percent of Gen Z aspires to start their own businesses. Understanding the market’s size, growth rate and emerging technologies will help you gauge the potential demand and profitability of your product or service.

Sales 98

Sales Equipment Food Purchasing 98

Success

MARCH 5, 2025

The rise of food delivery and self-service technology means even major food chains can struggle to keep everyone on board in the modern age. Despite concerns over the obvious decline of physical retail, brick-and-mortar stores continue to play a crucial role for certain brands looking to engage with customers beyond the digital sphere.

Retail 59

Retail Logistics Sales Food 59

OE Cam

NOVEMBER 3, 2024

Industry sectors included: Retail, Technology, Healthcare, Housing/Social, Food/Beverage, Professional Services, Education, Infrastructure, Automotive, Charity and Agriculture. paolo.moscuzza@oecam.com GARY ASHTON, Partner Gary Ashton leads OE Cam’s Organisation Development practice and consults across both public and private sectors.

Automotive 52

Automotive Leadership Government Controlling 52