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Although this created more flexibility for workers, it also resulted in: Longer work hours and always feeling “on” Challenges with multitasking and balancing personal versus work obligations Feelings of isolation. For many employees, their workplace shifted to home, which blurred the lines between the personal and the professional.
It includes retail employees, hospitality crews, health care providers, machine operators, and many others who directly affect customer care and product performance. Additionally, frontline employees should do multitasking- answering phones, keying in information, and speaking to the customer at the same time.
While organizations prioritize flashy skills like creativity and technical expertise, they often overlook this foundational competency. For example, many large retailers use value as a core competency, focusing on competitive pricing to build market share and attract cost-conscious customers. Basic: Explore new ideas and techniques.
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