Insperity

NOVEMBER 7, 2017

Good customer service is a cornerstone of successful businesses. So, it makes sense that every business leader wants their employees to deliver the best customer service possible. Are your employees already providing excellent customer service to your customers? Here are eight tips to guide you.

Customer Service 229

Customer Service Coaching Problem-Solving Training 229

Workplace Insight

MAY 12, 2024

Personalised customer service is no longer just a bonus; it’s a necessity in today’s market. With the digital space being the new frontier for customer interactions, emails have become a significant part of maintaining strong customer relations.

Customer Service 52

Customer Service Correspondence Purchasing Communication 52

Ruby

SEPTEMBER 12, 2023

Customers hate IVR, but it’s still used because businesses view it as a cost saver. The people vs. customer service technology Not only does IVR send the wrong message, it puts your business at higher risk of losing potential customers. more than a company that doesn’t use a fellow human being to answer its own calls.

Customer Service 52

Customer Service Technology Problem-Solving Computer 52

Success

DECEMBER 28, 2021

As examples of good customer service, we chose brands most of you will know. Although the companies are large, the principles of great company service are universal. Surprise customers with a gift. The little, personal touches delight customers and increase feelings of brand loyalty.

Customer Service 117

Customer Service Food Sales Training 117

Ruby

FEBRUARY 1, 2024

What makes a company’s customer service special? Maybe more importantly, what causes customer service to miss the mark? That knowledge formed the basis of one of our most popular articles, Ruby’s customer service audit checklist. Introducing: the customer service quiz ! Take the quiz.

Customer Service 52

Customer Service Small Business Technology Training 52

Success

JULY 11, 2022

Quality customer service is your competitive edge. Everyone can have similar products or services, but what they can’t replicate is your people, how your employees treat your customers and how your customers feel when they are doing business with you. Their first belief is that service is important.

Customer Service 107

Customer Service Controlling Training 107

Success

OCTOBER 5, 2021

Good customer service will help you level up your business. That’s because great customer service can turn even a dissatisfied customer into one of your biggest brand advocates. But customer service has become increasingly complex with more roles to play than ever. By Jeff Toister. By Mitche Graf.

Customer Service 98

Customer Service Mailing Advertising Communication 98

Success

AUGUST 17, 2021

You need to improve your customer service. Recent customer service research from Microsoft suggests customer service expectations have risen sharply in recent years. It matters to your bottom line because customers base their future spending on their customer service experience. .

Customer Service 105

Customer Service Sales Insurance Training 105

Ruby

SEPTEMBER 21, 2023

So…you were willing to pay a bit more money—even after the fact —in exchange for stellar customer service. Most consumers are happy to give a little extra when they receive service that exceeds their expectations. In fact, the same principle holds true for customers in non-dining situations, too. Who doesn’t?

Customer Service 52

Customer Service Sales Small Business Networking 52

McKensey

OCTOBER 24, 2023

Telcos increasingly rely on customized commercial marketing. But integrating those efforts with service-related outreach into a comprehensive next-best-experience engine is critical for growth.

Customer Service 132

Customer Service 132

Ruby

APRIL 28, 2022

Stellar customer service has amazing rebound effects in the form of referrals and repeat business. Why customer service is so important—now more than ever Times are changing. Here’s why customer service is more important than ever. Customer acquisition costs are high. Let’s explore why. Be responsive.​

Customer Service 52

Customer Service Purchasing Sales Communication 52

Ruby

AUGUST 16, 2021

That three-letter word is one of the most meaningful and rewarding things you can hear from a customer or client. It reflects the amazement someone feels when your customer service exceeds their expectations—when your business truly connects with them. After all, customer service is the number one differentiator between brands.

Customer Service 52

Customer Service Purchasing Problem-Solving Small Business 52

Spiceworks

JUNE 13, 2018

Mikhail Naumov is the Co-founder & President of DigitalGenius— a venture-backed artificial intelligence company, transforming the customer service industry. Mikhail speaks with HRTechnologist on how AI is making customer service painless for both the customers and the executives.

Customer Service 90

Customer Service Learning 90

Ruby

JULY 19, 2020

But, even in this era of automation, focusing on the human element of your business can be your most valuable tool in impressing potential and current customers alike. In fact, 66% of customers think that a company’s customer service reputation is a critical factor while making a purchase decision. Probably not.

Customer Service 52

Customer Service Purchasing Technology Software 52

Ruby

JANUARY 20, 2023

Nowhere is this truer than in customer service. Download this free guide now and learn everything you need to create genuine, lasting connections with your customers or clients! The post Learn the truth about customer service in our new guide: X-pectation files appeared first on Ruby Receptionists and Live Chat.

Customer Service 52

Customer Service Learning Small Business Communication 52

Ruby

DECEMBER 6, 2019

Why personal connections make all the difference in customer service People are tired of bots and interactive voice response systems (IVR). Don’t abandon your technology or omnichannel customer experience strategy, but make sure it’s founded in the basics: customer service that’s friendly, responsive, and—above all—human.

Customer Service 52

Customer Service Sales Technology Small Business 52

Ruby

NOVEMBER 6, 2020

Even those of us in the business of customer service have a difficult time putting a hard-and-fast definition around the magic that happens when things go right. And everyone on all sides of the customer service equation knows when things go wrong. Today, consumers want more from companies than swift production lines.

Customer Service 52

Customer Service Purchasing Problem-Solving Manufacturing 52

Ruby

SEPTEMBER 14, 2022

Customer service is its own specialty. The bottom line: outsourcing your customer communication to virtual receptionists can help your business grow by providing exceptional service in a smart, affordable, and scalable way that works for any business in any environment. You’re an expert in whatever it is that you do.

Customer Service 52

Customer Service Small Business Onboarding Training 52

Atlassian

MARCH 17, 2022

During the height of Covid, customer-service staffers in the cruise industry were under incredible pressure to reassure and help customers, while also navigating massive changes in their own lives. Royal Caribbean Group turned to Atlassian’s Team Playbook to help create an empathy-centered customer service experience.

Customer Service 77

Customer Service Teamwork Creativity Problem-Solving 77

Ruby

NOVEMBER 9, 2020

Here are a few tips for recovering from awkwardness and overcoming conversational roadblocks when talking to customers. Your attitude is your greatest asset in customer service. Customer Service Audit Need a deeper dive on all things customer service? Lighten up. Start with our checklist.

Customer Service 52

Customer Service Communication Learning 52

Ruby

AUGUST 21, 2019

Customer service isn’t what it used to be. The demands on organizations to provide excellent customer experiences are higher than ever before. Your buyers and prospects—be they consumers, clients, patients, or otherwise—expect fast, responsive, personalized, high-quality service.

Customer Service 52

Customer Service Purchasing Technology Influencing 52

Ruby

FEBRUARY 20, 2020

Customer service skills—every business needs them, but not every customer service professional has them. That’s a shame, because in this day and age, customer service skills are more important than ever. Customer service is the key differentiator for any business , regardless of size or industry.

Customer Service 52

Customer Service Mentoring Problem-Solving Sales 52

Ruby

JULY 7, 2022

No, in this article, we’re exploring outbound calling for customer service. But outbound customer service calls are entirely different. Consider them opportunities to demonstrate how much you care about your customers or clients. It can do wonders for customer service, too. Want to learn more?

Customer Service 52

Customer Service Sales Insurance Planning 52

Ruby

APRIL 30, 2018

Start creating customers for life Whether you sell customizable sporting goods, run a dental practice, or train dogs, you’re in the customer service world. I’ve spent my career in customer service and want to share four game-changing tips that will help you master the art of client interaction. Of course you have!

Customer Service 52

Customer Service Small Business Problem-Solving Training 52

Ruby

JULY 10, 2020

When did customer service become so complicated? From Google to Yelp to Aunt Irene, everyone and everything has an influence over a customer’s thoughts and behavior. As a result, customer service is more challenging—and more important—than ever. What are the most important customer service skills?

Customer Service 52

Customer Service Advertising Training Technology 52

Ruby

JULY 18, 2019

Do you have a sneaking suspicion your business isn’t delivering on customer service expectations? Customer expectations have evolved incredibly quickly over the past two decades, and organizations have struggled to keep up. Are you aware of how customer expectations have changed ? Take our true/false quiz to find out.

Customer Service 52

Customer Service Technology Reporting 52

Tanveer Naseer

AUGUST 7, 2012

This will make it easier to scale your customer service process, and to increase your profitability. Here are a few tips in developing a customer service strategy from the top down: 1. Without analyzing the successes and failures of your customer service strategy, the entire process will be wasted!

Customer Service 106

Customer Service Leadership Sales Consulting 106

Tanveer Naseer

AUGUST 7, 2012

This will make it easier to scale your customer service process, and to increase your profitability. Here are a few tips in developing a customer service strategy from the top down: 1. Without analyzing the successes and failures of your customer service strategy, the entire process will be wasted!

Customer Service 106

Customer Service Leadership Sales Consulting 106

Ruby

AUGUST 16, 2016

Self-Awareness When you’re working in customer service, self-awareness is critical. If your tone and word choice are courteous, customers are much more likely to accept a gentle “no.” Excellence in customer service requires a dedication to providing the customers with what they need. impact those around you.

Customer Service 52

Customer Service Problem-Solving Communication Controlling 52

Ruby

OCTOBER 10, 2017

First, a standard apology email you might receive from any old customer service outfit: Hello Sally, Thank you for your inquiry. Sincerely, Customer Service Yawn! All the best, Customer Service You can feel the difference, right? Want more proof? Let’s take a look at some of these examples in action.

Customer Service 52

Customer Service Correspondence Problem-Solving Purchasing 52

Ruby

OCTOBER 5, 2016

This week is International Customer Service Week, and as such, we’re sharing interviews with unique perspectives on what it means to be a champion of customer service. They deliver legendary customer service by operating at the top of the Ruby Service Pyramid. Go with your gut!

Customer Service 52

Customer Service Retail Technology Interviewing 52

Ask a Manager

JULY 15, 2021

This post, my coworker’s bad customer service is irritating me … and she’s friends with my mom , was originally published by Alison Green on Ask a Manager. To be honest, she’s not great at customer service, and it really, really annoys me. A reader writes: I work in a very small public library.

Customer Service 41

Customer Service Computer Promotion Training 41

The Receptionist

JULY 2, 2024

Some common complaints from people who report having received poor customer service are: Long wait times: Whether on the phone or in person, people don’t like to wait. No follow-up: Customers can get upset or annoyed when they contact a business to resolve an issue and don’t hear back.

Purchasing 243

Purchasing Customer Service Sales Problem-Solving 243

People Business Psychology

OCTOBER 9, 2024

If so, should we blame the business owner struggling to get staff, or the staff member who stands in that vulnerable position – right in front of us, the customer? It sometimes feels as if this has become the new norm: poor customer service – whilst it’s difficult to see what or who to blame for it.

Reporting 98

Reporting Customer Service Cleaning Leadership 98

Office Snapshots

OCTOBER 10, 2024

ADP Group recently completed the design and construction of the new Manulife Customer Service Center, a 650-square-meter space that reflects Manulife’s dedication to innovation and sustainability. This area serves as a social hub, enhancing the sense of community within the workplace and supporting the overall employee experience.

Customer Service 92

Customer Service Construction Government Promotion 92

Ruby

OCTOBER 7, 2015

When employees feel empowered to help others, those stories leave an impression on not only the customer directly involved, but on the thousands of potential customers with whom they share their story. The post Top 5 customer service stories from 2015. appeared first on Ruby Receptionists and Live Chat.

Customer Service 52

Customer Service Purchasing Interviewing 52

Spiceworks

SEPTEMBER 12, 2023

Boost the evolution of workforce management by prioritizing employees and leveraging real-time tech for resilient customer service. The post How To Put People First in Your WFM Strategy appeared first on Spiceworks.

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Customer Service Prioritization 189