Ask a Manager

OCTOBER 8, 2021

Years ago, I thought I was going to have to be a lifer in the food service industry. Alison, just reading all the advice you have given has helped my translate my food service skills and reframe them into great interview talking points. I had no idea how I could ever break out of that.

Customer Service 35

Customer Service Salary Correspondence Problem-Solving 35

Ask a Manager

NOVEMBER 17, 2016

A reader writes: My friend and I are both in service jobs (customer service, food service, retail). My friend has had full-time and part-time supervisor positions (one step below management), while I’ve only been a part-time sales associate mostly dealing with customers.

Customer Service 32

Customer Service Retail Equipment Sales 32

Ruby

FEBRUARY 8, 2022

A fair number of our own team members here at Ruby used to work in retail, hospitality, education, food service, and other careers that equipped them with strong customer communication skills. Many excellent job seekers come from adjacent or even entirely different careers altogether.

Training 52

Training Onboarding Small Business Interviewing 52

Ask a Manager

MAY 1, 2015

– and also assisting in French customer service. And as much as I like customer service, I don’t really want to work in a call centre type job forever. I recently started a new job after working in a mid-size inbound call centre for six months. I am not in charge of French training in the conventional sense.

Interviewing 35

Interviewing Customer Service Retail Training 35

Ask a Manager

MAY 8, 2020

The COVID crisis hit, and because my new position was with the local food bank, I was automatically essential! I spent some of that time reading your website and listening to your podcast. I was finally offered a position at the beginning of March, which I happily accepted. Double yay! But that’s only part of the success story.

Onboarding 25

Onboarding Equipment Salary Customer Service 25

Vantage Circle

JUNE 3, 2021

The company will target distributors, whole-sellers, and retailers. Every company's motto is "serve the customer." But customer service has evolved drastically. People want you to present impeccable service with no wait time. McDonald’s is the perfect example of service differentiation. Conclusion.

Retail 52

Retail Customer Service Sales Manufacturing 52

Vantage Circle

APRIL 15, 2019

Zappos, handling over 5,000 calls in a month, prides itself over customer service. To have satisfied customers, you need to have happy employees. If that was not enough they are provided with free food. Among the retailers present in this list, J Crew is the veteran among them. Whole Foods. Best Buy Co.

Retail 45

Retail Food Purchasing Insurance 45

Ask a Manager

OCTOBER 19, 2016

On one occasion, after months and months of nagging, I applied at my brother’s company as a retail sales rep. The hiring manager seemed baffled that I would be willing to give up being my own boss to come and work retail.

Interviewing 36

Interviewing Retail Supervising Customer Service 36

Ask a Manager

SEPTEMBER 24, 2018

The nature of my position does not allow for extended absences or longer vacations, especially working in a small department with a workload that is heavily based in customer service. I’m at a loss as to what to do.

Networking 24

Networking Banking Logistics Planning 24

Vantage Circle

OCTOBER 18, 2024

A McKinsey study discovered that the turnover rate in the retail industry is 70% higher than in other industries. This alarming figure raises questions about the working conditions in retail sectors. Are retail employees truly motivated and committed to their workplace? Has this always been the case in the retail industry?

Retail 103

Retail Customer Service Sales Flexibility 103

Success

MARCH 5, 2025

retail companies implement widespread layoffs to reduce expenses, major players such as Starbucks , Kohls and Forever 21 are following suit. Layoff wave hits Kohls, Forever 21, Chevron and others Retail companies often lay off staff as a strategy to reduce costs and boost profitability. Over 15,000 U.S. revealed on Feb.

Retail 59

Retail Logistics Sales Food 59

OE Cam

NOVEMBER 3, 2024

Industry sectors included: Retail, Technology, Healthcare, Housing/Social, Food/Beverage, Professional Services, Education, Infrastructure, Automotive, Charity and Agriculture. The one question we asked is, ‘In your role as a leader, what keeps you awake at night?

Automotive 52

Automotive Leadership Government Controlling 52

Ruby

NOVEMBER 2, 2022

If a customer service team is routinely understaffed during busy periods, for example, burnout, absenteeism, and low morale will typically follow. The limits on what people will give It’s no longer enough to serve free breakfast on Fridays.

Small Business 52

Small Business Salary Manufacturing Customer Service 52

Ask a Manager

MARCH 2, 2020

You’ll never be able to stop it, but you can decline to engage by making it really boring for them and determinedly asking about something else: * “Eh, I hate talking about food. I work in customer service for a hobby retailer. These people are annoying. What can I do when I’m bored at work?

Computer 30

Computer Problem-Solving Legal Customer Service 30

Work Life

MAY 9, 2025

We intentionally staff our stores to keep them running smoothly and creating an outstanding customer experience. Our decisions are data-driven to balance workload, schedules and customer service. Albertsons did not respond to a request for comment.)

Reporting 98

Reporting Customer Service Retail Finance 98

Work Life

FEBRUARY 10, 2025

billion last year, according to the National Retail Federation. We now see men making up less than 70% of our customers who purchase for Valentines Day, and the recipient has broadened beyond the sweetheart to moms and sisters and children, McCann says. Consumers will spend a whopping $27.5

Retail 52

Retail Purchasing Customer Service Supplies 52