Ask a Manager

OCTOBER 8, 2021

Years ago, I thought I was going to have to be a lifer in the food service industry. Alison, just reading all the advice you have given has helped my translate my food service skills and reframe them into great interview talking points. I had no idea how I could ever break out of that.

Customer Service 35

Customer Service Salary Correspondence Problem-Solving 35

Ruby

FEBRUARY 8, 2022

A fair number of our own team members here at Ruby used to work in retail, hospitality, education, food service, and other careers that equipped them with strong customer communication skills. Many excellent job seekers come from adjacent or even entirely different careers altogether.

Training 52

Training Onboarding Small Business Interviewing 52

Ask a Manager

NOVEMBER 17, 2016

A reader writes: My friend and I are both in service jobs (customer service, food service, retail). My friend has had full-time and part-time supervisor positions (one step below management), while I’ve only been a part-time sales associate mostly dealing with customers.

Customer Service 32

Customer Service Retail Equipment Sales 32

Vantage Circle

JULY 8, 2019

Let’s take the example of the World’s leading online retailer, Amazon. Good or bad customer experience is largely dependent on one thing and that is what is happening in the inside of an organization. One of the major advantages of empowering employees can be seen in the quality of customer service.

Problem-Solving 56

Problem-Solving Creativity Customer Service Decision Making 56

Ask a Manager

MAY 8, 2020

The COVID crisis hit, and because my new position was with the local food bank, I was automatically essential! I spent some of that time reading your website and listening to your podcast. I was finally offered a position at the beginning of March, which I happily accepted. Double yay! But that’s only part of the success story.

Onboarding 25

Onboarding Equipment Salary Networking 25

Ask a Manager

MAY 1, 2015

– and also assisting in French customer service. And as much as I like customer service, I don’t really want to work in a call centre type job forever. I recently started a new job after working in a mid-size inbound call centre for six months. I am not in charge of French training in the conventional sense.

Interviewing 35

Interviewing Customer Service Retail Training 35

Ask a Manager

OCTOBER 19, 2016

On one occasion, after months and months of nagging, I applied at my brother’s company as a retail sales rep. The hiring manager seemed baffled that I would be willing to give up being my own boss to come and work retail.

Interviewing 36

Interviewing Retail Supervising Customer Service 36

Ask a Manager

SEPTEMBER 24, 2018

The nature of my position does not allow for extended absences or longer vacations, especially working in a small department with a workload that is heavily based in customer service. I’m at a loss as to what to do.

Networking 24

Networking Banking Logistics Planning 24

Vantage Circle

JUNE 3, 2021

The company will target distributors, whole-sellers, and retailers. Every company's motto is "serve the customer." But customer service has evolved drastically. People want you to present impeccable service with no wait time. McDonald’s is the perfect example of service differentiation. Conclusion.

Retail 52

Retail Customer Service Sales Manufacturing 52

Vantage Circle

APRIL 15, 2019

Zappos, handling over 5,000 calls in a month, prides itself over customer service. To have satisfied customers, you need to have happy employees. If that was not enough they are provided with free food. Among the retailers present in this list, J Crew is the veteran among them. Whole Foods. Best Buy Co.

Retail 45

Retail Food Purchasing Insurance 45

Ruby

NOVEMBER 2, 2022

If a customer service team is routinely understaffed during busy periods, for example, burnout, absenteeism, and low morale will typically follow. The limits on what people will give It’s no longer enough to serve free breakfast on Fridays.

Small Business 52

Small Business Manufacturing Salary Customer Service 52

Ask a Manager

MARCH 2, 2020

You’ll never be able to stop it, but you can decline to engage by making it really boring for them and determinedly asking about something else: * “Eh, I hate talking about food. I work in customer service for a hobby retailer. These people are annoying. What can I do when I’m bored at work?

Computer 30

Computer Problem-Solving Legal Customer Service 30