Remove Customer Service Remove Food Remove Small Business
article thumbnail

How to take your SMB to the next level

Ruby

The reality of owning a small business in today’s market Customer expectations may be evolving faster than the modern marketplace. As a small business owner in today’s climate, the better way to earn customer loyalty is by aligning your company’s social and environmental activities with its business purpose.

article thumbnail

Why and how servant leadership is good for business

Insperity

That sustained, consistent and personalized care fosters and nurtures customer loyalty. All things being equal (tasks, salary, working conditions), companies with consistent, reliable customer service are ultimately rooted in a culture where management values servant leadership. Influence vs. power. The dangers of power.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The art of customer experience

Ruby

But how do you convert a new customer into a loyal one? The most obvious answer—provide great products or services at a price point consumers find attractive. Added to which, you should offer outstanding customer service. But one prominent school of thought is to go beyond these things and aim to delight your customers.

article thumbnail

How on-demand customer support makes hiring easier

Ruby

One word (actually four): on-demand customer support. What is on-demand customer support? It feels like everything is “on-demand” these days: video, music, even food. But what does it mean in the context of customer service? And personnel changes are just one example of how small business needs can fluctuate.

article thumbnail

5 ways to encourage customers to leave positive reviews (with real-world examples).

Ruby

Restaurants, lawyers, plumbers, doctors, landscapers, power tools, cars, cat food, computers, babysitters, lampshades, interior designers, travel experiences, company cultures, customer service teams… If it exists, someone out there seems to be willing to review it. Optimize your customer service experience.

article thumbnail

Self Care for the Business Owner

Ruby

Many small business owners feel like they don’t have the luxury of making time for themselves. Opt for less processed foods and more fresh fruits and vegetables. Try different foods, as well—variety keeps your diet healthy and interesting. Food is one of the greatest pleasures we have, so make the most of it!

article thumbnail

Business owner beware: FLSA compliance and personal liability

Insperity

Because the burden of proof for FLSA compliance lies with the employer, not the employee, it’s vital for businesses to maintain accurate records related to hours worked and wages paid. It’s not uncommon for small businesses to have informal work arrangements, incomplete or non-existent job descriptions, or no employee handbook at all.

Legal 180