Employee Satisfaction With Health Plans Improving, Still Room To Grow
Wellable
MAY 29, 2019
It’s commonly thought that employees are increasingly dissatisfied with their healthcare plan, but a new survey suggests this may not be the case.
How Gorilla Marketing’s core values led them through COVID-19
Insperity
SEPTEMBER 8, 2020
But the main reason for clients’ long-term loyalty is the company’s strong values and unique approach to customer service. Soon, inquiries came rolling in from Gorilla Marketing clients in the healthcare industry. It got so popular that we had to dress up another salesperson in a second gorilla costume.”.
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Six tips anyone can use to improve their customer service skills.
Ruby
FEBRUARY 20, 2020
Customer service skills—every business needs them, but not every customer service professional has them. That’s a shame, because in this day and age, customer service skills are more important than ever. Customer service is the key differentiator for any business , regardless of size or industry.
Employee Scheduling Software: 10 Best in 2024, Reviewed!
Vantage Circle
DECEMBER 18, 2024
Widely used in appointment-driven industries like healthcare, retail, hospitality, fitness, and home services (e.g., Widely used in appointment-driven industries like healthcare, retail, hospitality, fitness, and home services (e.g., user/month Time and Attendance $4.50/user/month
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Free Employee Scheduling Software: The Top 10 in 2025!
Vantage Circle
JANUARY 2, 2025
Customer Review “One downside of Deputy is that the mobile app can occasionally be glitchy.” ” (Source: G2 ) Notable Clients Harper Logistics Ace Hardware Trek F45 Reliant Healthcare Pricing Scheduling $4.50/user/month user/month Time and Attendance $4.50/user/month
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Businesses need three years to prepare for impact of AI
Workplace Insight
JUNE 20, 2023
IT and technology jobs were at the top of the list (27 percent), followed by finance and accounting (23 percent), customer services and support (22 percent), sales and marketing (22 percent) and healthcare and media (21 percent).
Ep 244: Andrea Shaffran on Assisting 8 Executives and Holding Multiple Roles
Go Burrows
NOVEMBER 5, 2023
She currently serves as the Western Healthcare Alliance Executive Assistant Peer Network Chair. This organization helps 30 rural hospitals in Colorado, Utah, and Michigan find collaborative solutions, including resource sharing, to help save its members money to keep healthcare in rural communities local and sustainable.
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19 Best Employee Engagement KPI You Need To Know In 2022
Vantage Circle
DECEMBER 21, 2022
If customer satisfaction is low, consider figuring out your employees' satisfaction level. To achieve excellent customer service your employees need to be eager to work. Healthcare Cost Of Employees. This has led us to our next KPI, which is the healthcare cost of an organization. Salary Competitiveness Ratio.
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Forget About the Career Ladder—Focus on the Career Lattice Instead
Success
JULY 17, 2024
An employee who had been working in corporate and internal communications at a healthcare company for several years was ready for a promotion, but there was little opportunity to advance. Then, the company posted a job in its regulatory division. The position was at the same level as her current role but with a slightly lower salary.
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Digital Nomad Health Insurance: Everything You Need to Know Before Hitting the Road
Success
MAY 11, 2024
Giannascoli recommends plans utilizing a Preferred Provider Organization (PPO) network, which allows coverage in all 50 states and provides flexibility in choosing healthcare providers. Plans that utilize a PPO network are best for people who travel often, as the network allows coverage in all 50 states,” says Giannascoli.
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AI is turning workers in ‘cyborgs,’ ‘centaurs,’ and ‘meat puppets’
Work Life
JUNE 23, 2024
In healthcare , while roles like nursing are considered irreplaceable due to their emotional and tactile aspects, AI ‘co-pilots’ could handle tasks like documentation and diagnostics, thereby reducing the human cognitive involvement for non-essential tasks.
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Toxic coworkers could be causing your burnout
Work Life
APRIL 22, 2024
It also happens more frequently in roles that require high contact with people experiencing negative emotions or moods, such as customer service jobs that involve problem-solving and receiving negative feedback, or high contact with ill or depressed people, such as healthcare providers.
Personality Questions for Interviews: A Key to Better Hiring
Attendance Bot
NOVEMBER 22, 2024
Tailoring Questions to Different Roles or Industries Customer service: “Describe a time when you turned a dissatisfied customer into a happy one.” Healthcare: “How do you handle high-pressure situations involving patient care?”
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Once Upon a Time in Marketing: The Power of Storytelling
Success
NOVEMBER 24, 2022
A fabulous story like that shows what great customer service looks like, and it could be used for all kinds of reputation-building,” he says. The company produces natural healthcare products like Sinus Plumber pepper and horseradish spray and Wrinkle Butter, a wrinkle cream made using earthworm castings. That is the bad news.
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Majority of people feel confident in their ability to adapt to era of AI
Workplace Insight
APRIL 15, 2024
Workers believe hospitality and food services employees will be the second-most resilient to AI replacements (45 percent), followed by healthcare workers (44 percent). While repetitive tasks are well-suited for AI, workers say humans will outperform automation when it comes to creativity and critical thinking.
10 Reasons Clients Choose WellSteps for their Corporate Wellness Programs
WellSteps
OCTOBER 2, 2024
We think that the customer service is phenomenal. We have also been able to keep healthcare costs increasing at a lower-than-average rate… increases have been lower than the market increase most years,” Courtney says. Employees can reduce healthcare costs by participating in wellness programs.
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Half of parents struggling for work life balance
Workplace Insight
APRIL 25, 2023
Among parents considering a change of employment, a third (34 percent) would prefer self-employment if they were to change careers – ahead of retail (14 percent), healthcare (13 percent), education (19 percent) or other office work such as HR, IT and customer services (16 percent).
All You Need To Know About FitLyfe 360 Corporate Wellness Platform
FirLyfe
SEPTEMBER 11, 2024
When you run your wellness program the FitLyfe 360, you get: Unlimited access to the best of breed vendor services ( biometric screening , care coordination, outcome based tracking, coaching, weight management, etc.), How much do you spend on healthcare? And then came FitLyfe 360. Think about this: About 90 percent of $3.3
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Why your business needs to invest in embedded BI
Workplace Insight
OCTOBER 17, 2023
Integrating data from various departments and applying analytics produces customized reports that provide accurate, real-time insights. The implementation of embedded BI can also aid in improving customer service. Ultimately, this can lead to improved customer retention and acquisition.
How to keep communication open for remote employees with Amit Malik
Vantage Circle
JULY 14, 2020
In this episode, Amit Malik , the Chief People, Operations & Customer Services Officer, Aviva Life Insurance India Ltd, talks about " How to keep communication open for remote employees. " There are no face to face conversations, brainstorming sessions and one can longer arrange an in-person meeting.
The September Surge Is Here: How Job Seekers Can Prepare to Land the Role
Success
SEPTEMBER 1, 2023
Annette Garsteck , a Hudson, Ohio-based career reinvention coach who empowers women, has more than 20 years of experience as a leader in training and customer service at global Fortune 500 and world-class healthcare firms.
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Which chat service is right for your business?
Ruby
APRIL 25, 2021
On average, customers who interact with live chat make orders that are 10% larger than those who do not. Plus, there are the effects of chat on customer sentiment. Customers feel heard when they have a positive chat interaction.
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Worth the Hype? 7 Ways AI Boosts Productivity at Work [Plus 19 AI Tools To Try]
Launch Work Places
OCTOBER 30, 2023
Automate customer service : AI “chatbots” are common for many customer-oriented businesses. AI Tools for Customer Service ChatBot : This AI communication platform supports businesses that work directly with clients and customers. It’s simple to use for anyone, even those without video editing experience.
Wellness Platform And Elephant Stampede?
FirLyfe
MARCH 7, 2019
FitLyfe’s design, research & development, quality assurance, security protocols, customization, customer service , and ongoing maintenance surpass any wellness platform vendors in the industry.) It was was suspended and supported by over 14,000 miles of steel cables.
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More than one in three Americans fear artificial intelligence could take their jobs
Workplace Insight
MARCH 9, 2023
Moreover, the pace of technological change in the tech sector is faster than in other industries, and the introduction of AI systems has already resulted in the automation of many jobs in areas such as customer service and data analysis. Healthcare workers were not far behind, with 44 percent indicating their worry.
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How To Create 24 Hour Schedules?
Attendance Bot
AUGUST 18, 2023
Whether you are managing a healthcare facility, a hospitality establishment, or a manufacturing plant, scheduling the right number of employees at the right times can be a daunting task. Pitman Schedule The Pitman schedule is often used in industries that require continuous operations, such as call centers and customer service.
Are you underutilizing your customer support team?
Ruby
OCTOBER 5, 2022
For those often away from their desk, such as home service contractors or healthcare providers, it can be downright impossible. We do more than just help your customers—we help your team by giving them the support they need to thrive. That’s where Ruby comes in.
What is an answering service?
Ruby
SEPTEMBER 30, 2019
Challenges Unlike virtual receptionists, who provide personalized customer service experiences, call center agents typically work from pre-written scripts. Download How do answering services work? Large national and multinational corporations use answering services as dedicated sales and customer service departments.
Bots, agents, and digital workers: AI is changing the very definition of work
Work Life
OCTOBER 21, 2024
In the business context, chatbots are often used to streamline operations, enhance customer service, and improve internal processes. Over the past decade, the adoption of bots in business environments spanning healthcare, retail, banking, and a range of other industries has seen exponential growth.
Answering services vs. virtual receptionists: Which is better for your business?
Ruby
DECEMBER 18, 2023
Some answering services offer basic call routing, meaning they redirect incoming calls to the appropriate person or department. Answering services are typically available around the clock, so your business shouldn’t miss any calls. What does an answering service typically cost? What does a virtual receptionist typically cost?
The story of a lead: 3 people, 3 different sales strategies.
Ruby
AUGUST 20, 2020
In many service-oriented industries, such as the legal and healthcare industries, people can turn up out of nowhere and convert into clients within hours or minutes. Read “Story of a Lead: Amy” Getting prospects and leads to convert is only the beginning of a budding relationship with your customers.
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Hire a receptionist or outsource a virtual one? Here are the pros and cons.
Ruby
OCTOBER 11, 2022
Our dedicated staff all receive tailored coaching to ensure they’re up-to-speed on how to provide stellar customer service. With Ruby, you’ll get the highly-trained, courteous help your customers deserve, any time, every time. Your business now has another team member working one-on-one with customers and other employees.
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Is your business ready to go 24/7? Use this checklist to find out
Ruby
JANUARY 4, 2023
However, when you consider that the average customer service rep’s salary is around $36,000 per year, it can end up being prohibitively expensive for small businesses with limited resources and budgets. Work in healthcare, legal, or home service industries? That may sound manageable to some.
15 Best Learning Management Systems in 2024: Features, Pricing, User Ratings, & More
Vantage Circle
MAY 6, 2024
” (Source: G2 ) Cons Customizing certain features may require technical expertise There is a lack of flexibility in using the software Customer Reviews “An LMS that doesn't offer customization options or the ability to adapt to specific organizational needs and workflows may limit its usability and appeal.”
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4 ways to leverage live chat as a sales tool
Ruby
OCTOBER 20, 2021
It’s like a customer service expert, an informed representative of your business, and a qualified problem solver all in one package. Live chat specialists don’t just provide a voice for your business—they add a personal touch to your website and offer visitors a safe space to express what they’re looking for.
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British Council for Offices honours the North’s best workplaces at annual Regional Awards
Workplace Insight
MAY 1, 2022
City Hall creates space for both a public sector work force and for private enterprise and there is a publicly accessible ground floor which contains a multifunctional council chamber, customer service centre and cafe spaces.
here’s a template to make writing cover letters easier
Ask a Manager
APRIL 18, 2022
I’ve worked in some level of customer service since I was young, moving my way up from cashiering to supervisory and office positions. While the current pandemic has required many difficult adjustments, it has also dramatically accelerated changes to how healthcare operates. Paragraph 2: (78-96) .
Best Employee Engagement Software in 2024 for Employee Surveys, Wellness, Recognition, and more
Vantage Circle
MAY 20, 2024
Customer Reviews “I believe a bit more flexibility in terms of design and formatting would enhance the overall user experience for my colleagues.”
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Does your business need an answering service?
Ruby
SEPTEMBER 15, 2021
A large and growing number of companies use answering services. These companies include law firms, healthcare providers, marketing agencies, real estate firms, construction companies, manufacturers, home services providers, and many more. Look for a provider with a stellar reputation for customer care and an array of options.
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20 Best Learning Management Systems of 2020
Vantage Circle
SEPTEMBER 8, 2020
Clientele: Dominos, GE healthcare, Publicis Media, Columbia Ship Management, etc. Customer service is a bit delayed. Customer Support. The platform also allows the users to create polls encouraging social learning among their peers. Features: Certification. Mobile Learning. Customizable. Multilingual. Gamification.
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How much does an answering service cost?
Ruby
FEBRUARY 17, 2021
healthcare, real estate, law, and financial services), businesses that receive calls at nontraditional times, and businesses looking to differentiate their customer service. Virtual receptionists are great for small and medium-sized businesses, businesses in high-touch industries (e.g., Get the comprehensive guide.
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it’s your Friday good news
Ask a Manager
DECEMBER 31, 2021
I’ve been in customer service for all of my 5 post college years and at its worst moments reading your blog while job searching has been what kept up my sanity. Once I went back to work after covid, customer service became untenable and filled with cruelty and health risk.
we’re all suffering because our dating coworkers broke up, my coworker got a vendor’s employee fired, and more
Ask a Manager
OCTOBER 13, 2015
Dawn instead called Kathy’s boss and told her things that weren’t true, like that she lacked customer service skills, had a bad attitude, and was difficult to work with. I subsequently signed up for health insurance through the Healthcare Marketplace, and am about to pay my first premium to officially enroll in the plan.
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15 Best Learning Management Systems in 2024: Features, Pricing, User Ratings, & More
Vantage Circle
MAY 6, 2024
” (Source: G2 ) Cons Customizing certain features may require technical expertise There is a lack of flexibility in using the software Customer Reviews “An LMS that doesn't offer customization options or the ability to adapt to specific organizational needs and workflows may limit its usability and appeal.”
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