Workplace Insight

APRIL 25, 2023

Among parents considering a change of employment, a third (34 percent) would prefer self-employment if they were to change careers – ahead of retail (14 percent), healthcare (13 percent), education (19 percent) or other office work such as HR, IT and customer services (16 percent).

Customer Service 52

Customer Service Retail Flexibility Flexibility 52

Workplace Insight

OCTOBER 17, 2023

Integrating data from various departments and applying analytics produces customized reports that provide accurate, real-time insights. The implementation of embedded BI can also aid in improving customer service. Ultimately, this can lead to improved customer retention and acquisition.

Problem-Solving 59

Problem-Solving Decision Making Customer Service Retail 59

Workplace Insight

MARCH 9, 2023

Moreover, the pace of technological change in the tech sector is faster than in other industries, and the introduction of AI systems has already resulted in the automation of many jobs in areas such as customer service and data analysis. Healthcare workers were not far behind, with 44 percent indicating their worry.

Real Estate 52

Real Estate Technology Security Government 52

Success

NOVEMBER 24, 2022

A fabulous story like that shows what great customer service looks like, and it could be used for all kinds of reputation-building,” he says. The company produces natural healthcare products like Sinus Plumber pepper and horseradish spray and Wrinkle Butter, a wrinkle cream made using earthworm castings. That is the bad news.

Insurance 111

Insurance Retail Sales Customer Service 111

Ruby

APRIL 25, 2021

On average, customers who interact with live chat make orders that are 10% larger than those who do not.  Plus, there are the effects of chat on customer sentiment. Customers feel heard when they have a positive chat interaction.

Purchasing 52

Purchasing Automotive Customer Service Healthcare 52

Ruby

SEPTEMBER 30, 2019

Challenges Unlike virtual receptionists, who provide personalized customer service experiences, call center agents typically work from pre-written scripts. They excel more as calling services than answering services. Download How do answering services work? An answering service can help your business save money.

Customer Service 52

Customer Service Real Estate Automotive Sales 52

Ruby

FEBRUARY 17, 2021

Call centers are large operations that specialize in sales, marketing, and customer support over the phone. They are a good option for businesses in high-sales industries with thousands of customers such as retail, automotive insurance, and telecommunications. Get the comprehensive guide.

Automotive 52

Automotive Real Estate Sales Small Business 52