Customer Service Insurance Small Business 
Ruby
JULY 19, 2023
For small businesses, these rapid advancements can come at a cost: You may know AI could potentially provide a competitive edge, but how can you apply it—ideally without compromising the customer experience? Empathy-based social skills Great customer service is usually high on empathy.
Ruby
JULY 10, 2020
When did customer service become so complicated? From Google to Yelp to Aunt Irene, everyone and everything has an influence over a customer’s thoughts and behavior. As a result, customer service is more challenging—and more important—than ever. What are the most important customer service skills?
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Ruby
SEPTEMBER 20, 2022
If you picked up the phone right now and called your internet service provider, your insurance company, or even your local franchise gym, you won’t reach a voicemail. It makes sense that larger organizations can offer this kind of round-the-clock service. The post Does your business need to be 24/7? Have questions?
Ruby
JUNE 6, 2023
It’s easier than ever to outsource work to experienced freelancers and contractors who can support your small business remotely. They want flexibility and freedom of choice…so maybe your business should look for such qualities, too. Should your small business hire or outsource? So…to hire or to outsource?
Ruby
SEPTEMBER 30, 2019
They’re used by businesses that need to handle a high volume of low-complexity calls at once—as quickly as possible. Challenges Unlike virtual receptionists, who provide personalized customer service experiences, call center agents typically work from pre-written scripts. Download How do answering services work?
Ruby
FEBRUARY 17, 2021
Anyway, in this article, you’ll learn… what an answering service is different ways answering service providers price their services and plans why cheaper doesn’t always mean better how the right answering service pays for itself …and more. Initially, an answering service can seem like an additional cost.
Insperity
APRIL 29, 2021
per hour, per employee, for health-insurance costs, according to Sept. In 2021, employer expenses for health insurance are expected to rise by 3.9 In 2021, employer expenses for health insurance are expected to rise by 3.9 However, a major driver of increasing health-insurance costs is plan usage and claims history.
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