Ruby

JULY 14, 2021

The shortage includes a dearth of candidates for highly technical positions in the fields of operations/logistics and manufacturing/production as well as countless unfilled roles that emphasize communication—jobs in areas such as customer service, office administration, and sales/marketing. And that’s just the beginning.

Customer Service 52

Customer Service Logistics Problem-Solving Manufacturing 52

Ruby

OCTOBER 25, 2022

Indeed, Forbes discovered that a whopping 86% of consumers prefer humans to AI chatbots, with 71% of consumers saying they would be less likely to use a brand if it didn’t have human customer service representatives available. CUSTOMER : Okay, that works. The (people) power of live chat Scenario #1: The cracked swimming pool.

Legal 52

Legal Customer Service Maintenance Logistics 52

Insperity

OCTOBER 19, 2015

Companies should also consider investing in a way for managers and employees to share feedback easily, such as an online program, an app or another outlet that is easy, quick and enhances the ability to give real time feedback when conversations may not be logistically feasible. Keep goals broad, realistic and focused on company objectives.

Logistics 194

Logistics Sales Customer Service Coaching 194

Vantage Circle

FEBRUARY 23, 2021

Zubair Bhura is a Master’s degree qualified senior HR professional with 10+ years of demonstrated Human Resources experience in Australia with a proven history of working with distinct ownership models and global/multi-national organisations spanning unionised & non-unionised environments including Retail & FMCG, Fast Food, Hospitality and (..)

Logistics 52

Logistics Transportation Customer Service Retail 52

Insperity

OCTOBER 19, 2015

Companies should also consider investing in a way for managers and employees to share feedback easily, such as an online program, an app or another outlet that is easy, quick and enhances the ability to give real time feedback when conversations may not be logistically feasible. Keep goals broad, realistic and focused on company objectives.

Logistics 106

Logistics Sales Customer Service Coaching 106

Attendance Bot

OCTOBER 9, 2023

Customer retention: Identifying ways to retain customers and improve customer service. Keep logistics in mind The venue is just one aspect of planning an executive retreat; there are many other details to consider. Team building: Identifying ways to better collaborate with colleagues.

Supervising 52

Supervising Teamwork Planning Logistics 52

Ask a Manager

NOVEMBER 16, 2015

A reader writes: I have been working for the past seven years in a customer service and logistics center. That 50% had nothing to do with customer service and logistics, but more with purchasing and inventory control.

Promotion 34

Promotion Logistics Customer Service Supplies 34

Success

SEPTEMBER 8, 2024

I appreciated the HR employee’s initiative because our HR typically handles standard onboarding and paperwork, not personal relocation logistics. Instead of just referring them to customer service, she spent an extra hour explaining every detail, ensuring they felt comfortable and informed.

Customer Service 119

Customer Service Logistics Manufacturing Onboarding 119

Go Burrows

OCTOBER 22, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. But logistically, like that’s a lot of people, what’s your number one, two Speaker 1 18:47 processes?

Consulting 98

Consulting Food Training Logistics 98

Ask a Manager

JULY 22, 2021

However, the event took place over the weekend and at our next one-on-one the following week, she again focused on the few small logistical things that could’ve gone better rather than all of the main elements that went well, and she made the negative feel like the focal point of the conversation.

Advertising 41

Advertising Salary Government Logistics 41

SnackNation

FEBRUARY 27, 2017

Take customer service and marketing, for instance. Viewed from a high level, both marketing and customer service touch the exact same customer experience – they’re merely different stops on the same journey. Meanwhile, the expertise they need might be sitting right down the hall. Conclusion.

Communication 72

Communication Problem-Solving Customer Service Cubicle 72

SnackNation

JULY 27, 2018

Culture summary: Heinan Landa, Optimal Networks CEO, says : “We have intentionally created a unique culture that combines unwavering integrity, laser-focus on customer service, technical expertise, and a heavy dose of fun. XPO Logistics. Optimal Networks. The result is a highly engaged, committed, and fulfilled team.”.

Logistics 28

Logistics Problem-Solving Networking Leadership 28

Ask a Manager

JANUARY 23, 2023

What are the logistics of the job — when do they bring you in and how are clients introduced to your role? I spent nine months in that internship and absolutely loved the work, so when my mentor from that position called me a few years later to ask if I’d be interested in an opportunity she knew about, I jumped on it!

Interviewing 37

Interviewing Logistics Training Decision Making 37

Insperity

SEPTEMBER 3, 2020

For example, a retailer might reskill its in-store salespeople to work as remote customer service agents to support a change in focus from brick-and-mortar to e-commerce sales. A subset of reskilling, called upskilling , can help prepare your people for major changes in their current roles.

Payroll 318

Payroll Training Retail Onboarding 318

SnackNation

OCTOBER 26, 2018

Conferences demand careful planning over spontaneity; if an attendee wants to network with certain people and attend certain sessions, then they have to follow a carefully engineered itinerary that heavily focuses on logistics. Must-have details for a conference travel itinerary: Travel/transportation times and details.

Transportation 34

Transportation Sales Logistics Planning 34

Ask a Manager

NOVEMBER 6, 2018

These responses are fine because they’re about what’s logistically possible (your schedule) and what’s best for the project (having things in writing), not your comfort level. ” * “Could you email the details to me? I want to make sure that I get the label exactly how you want it, so it’s safer to have it in writing.”.

Software 21

Software Logistics Customer Service Equipment 21

Ask a Manager

NOVEMBER 21, 2016

I am part of an eight-person customer service team at a small start-up. Another might be “at special events, ensure that all sessions and logistics run smoothly, and that we present a highly professional image of the organization.” We want more of those, not fewer. My schedule means I can never attend office happy hours.

Cleaning 26

Cleaning Logistics Customer Service Supplies 26

Ask a Manager

SEPTEMBER 24, 2018

The nature of my position does not allow for extended absences or longer vacations, especially working in a small department with a workload that is heavily based in customer service. Although I’ve already used 22 days total, I’m looking at having over a full month of unused PTO days by the end of 2018.

Networking 24

Networking Banking Planning Logistics 24

Vantage Circle

JUNE 23, 2022

Logistics Manager. Bulk orders from suppliers are handled by a logistics manager who ensures their secure, high-quality, and timely arrival at the customer's doorstep. Here, you can factor in the delivery time, ease of delivery, customer rating, etc., to define KPIs. Mistake #2: Not setting clear expectations.

Delegation 79

Delegation Supervising Logistics Problem-Solving 79

Success

FEBRUARY 2, 2022

XCJ’s branding is cheeky and modern, with a fun social media presence and earnest customer service. To help control product quality and manage frozen logistics, they have several distribution hubs across the country, but each dumpling is made by hand in Seattle.

Food 98

Food Logistics Catering Manufacturing 98

Ask a Manager

MARCH 22, 2018

A big part of her job is customer service, but lately I’ve received complaints about her interactions with people — two from other departments and two from customers. I also have a few logistical questions about this. We have a coordinator in our office who is our receptionist.

Interviewing 23

Interviewing Logistics Coaching Catering 23

Great Place to Work

MAY 31, 2023

At DHL , getting employees to connect with one another has become an obsession, with the global logistics company launching a “passport” — a tool where employees can log interactions with other DHL employees on their journey. “As

Administrative Staff 59

Administrative Staff Logistics Problem-Solving Manufacturing 59

Fellow

NOVEMBER 13, 2023

Benefits: The platform uses software as a service (SaaS) automation with a global physical operations engine so companies can turn their employee equipment life cycle into their competitive advantage. Benefits: The platform’s goal is to connect different aspects of a company to grow the business and focus on its customer service.

Software 52

Software Teamwork Customer Service Project Management 52

All Work

MARCH 26, 2023

This not only provides invaluable foresight into the success and timeline of a project, but also delivers key information on how we can design better both as a firm and as an industry.

Construction 62

Construction Logistics Technology Customer Service 62