Customer Service Logistics Manufacturing 
Success
SEPTEMBER 8, 2024
I appreciated the HR employee’s initiative because our HR typically handles standard onboarding and paperwork, not personal relocation logistics. Instead of just referring them to customer service, she spent an extra hour explaining every detail, ensuring they felt comfortable and informed.
Workplace Insight
JANUARY 17, 2024
We established solid relationships with key manufacturing partners, which are still just as strong today, and this also served us well when we began to move into the workplace more. By harnessing emerging technology and offering these products online, we were able to provide fast, affordable access to high quality products.
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Ruby
JULY 14, 2021
The shortage includes a dearth of candidates for highly technical positions in the fields of operations/logistics and manufacturing/production as well as countless unfilled roles that emphasize communication—jobs in areas such as customer service, office administration, and sales/marketing. And that’s just the beginning.
Success
FEBRUARY 2, 2022
Liao and Wang scoured Asian supermarkets and American grocery store aisles and found that most dumplings were mass manufactured, pre-cooked (which negatively impacts dough integrity and the overall flavor profile) and microwaveable, because steaming was considered “too foreign” or too difficult for the average consumer.
Great Place to Work
MAY 31, 2023
Imagine a manufacturing plant where the corporate staff is always at odds with the production floor workers, Lute says. Leaders should recognize when these deviations from protocol are attempts to live up to a higher mission, such as providing excellent customer service.
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