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Worker shortage explained: what 2021’s workforce issues mean for your business

Ruby

The shortage includes a dearth of candidates for highly technical positions in the fields of operations/logistics and manufacturing/production as well as countless unfilled roles that emphasize communication—jobs in areas such as customer service, office administration, and sales/marketing. And that’s just the beginning.

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The anatomy of a live chat conversation

Ruby

Indeed, Forbes discovered that a whopping 86% of consumers prefer humans to AI chatbots, with 71% of consumers saying they would be less likely to use a brand if it didn’t have human customer service representatives available. CUSTOMER : Okay, that works. The (people) power of live chat Scenario #1: The cracked swimming pool.

Legal 52
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Are Annual Employee Performance Reviews Really Dead?

Insperity

Companies should also consider investing in a way for managers and employees to share feedback easily, such as an online program, an app or another outlet that is easy, quick and enhances the ability to give real time feedback when conversations may not be logistically feasible.

Logistics 195
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Are Annual Employee Performance Reviews Really Dead?

Insperity

Companies should also consider investing in a way for managers and employees to share feedback easily, such as an online program, an app or another outlet that is easy, quick and enhances the ability to give real time feedback when conversations may not be logistically feasible.

Logistics 107
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my colleagues are pressuring me to turn down a promotion

Ask a Manager

A reader writes: I have been working for the past seven years in a customer service and logistics center. The first four years, I was dedicated to support three specific sales offices, until a colleague who had 50% unrelated tasks begged our manager for someone else to take these tasks.

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Essential Business Travel Itinerary Templates for Successful Trips

SnackNation

Conferences demand careful planning over spontaneity; if an attendee wants to network with certain people and attend certain sessions, then they have to follow a carefully engineered itinerary that heavily focuses on logistics. — Sales Roadshow Travel Itinerary. Sales roadshow itinerary template. Ex: Communication tips.

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my boss never praises my work, my awful ex-manager lists me as a protege, and more

Ask a Manager

However, the event took place over the weekend and at our next one-on-one the following week, she again focused on the few small logistical things that could’ve gone better rather than all of the main elements that went well, and she made the negative feel like the focal point of the conversation.