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Worker shortage explained: what 2021’s workforce issues mean for your business

Ruby

The shortage includes a dearth of candidates for highly technical positions in the fields of operations/logistics and manufacturing/production as well as countless unfilled roles that emphasize communication—jobs in areas such as customer service, office administration, and sales/marketing. And that’s just the beginning.

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The anatomy of a live chat conversation

Ruby

Indeed, Forbes discovered that a whopping 86% of consumers prefer humans to AI chatbots, with 71% of consumers saying they would be less likely to use a brand if it didn’t have human customer service representatives available. CUSTOMER : What’s up? CUSTOMER : Okay, that works. Let me know if I can help with anything!

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A Comprehensive Guide to Executive Retreats

Attendance Bot

Customer retention: Identifying ways to retain customers and improve customer service. Keep logistics in mind The venue is just one aspect of planning an executive retreat; there are many other details to consider. Team building: Identifying ways to better collaborate with colleagues.