Customer Service Manufacturing Technology 
Success
AUGUST 8, 2024
Becoming a leader in hearing aid technology Starkey began with the entrepreneurial character of its founder, Bill Austin. He was making repairs to patients’ hearing aids himself when he saw that better service was needed in this area. This challenge inspired the company to further innovate, especially in manufacturing processes.
Ruby
NOVEMBER 6, 2020
Even those of us in the business of customer service have a difficult time putting a hard-and-fast definition around the magic that happens when things go right. And everyone on all sides of the customer service equation knows when things go wrong. Today, consumers want more from companies than swift production lines.
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Work Life
FEBRUARY 28, 2024
While automation has steadily transformed blue-collar industries like manufacturing and agriculture over the course of the past several decades, the technology has only gained quantifiable traction among desk workers more recently. Salesforce already has Generative Pre-trained Transformer (GPTs) for different end users.
Office Vibe
OCTOBER 5, 2023
Quality goals focus on making customers happier by reducing errors and maintaining top-notch quality (they go hand-in-hand with customer service goals, see below). Streamlining a process, like in manufacturing, reduces waste and saves money. Efficiency goals can be met by incorporating new technology to reach them.
Workplace Insight
JANUARY 17, 2024
By harnessing emerging technology and offering these products online, we were able to provide fast, affordable access to high quality products. We established solid relationships with key manufacturing partners, which are still just as strong today, and this also served us well when we began to move into the workplace more.
Fellow
DECEMBER 14, 2023
These plans focus on understanding and meeting the needs and preferences of your clients or customers—from tailored marketing to responsive customer service. By integrating customer-driven strategies into your operational framework, you build customer loyalty and gain a competitive edge. (A
Success
SEPTEMBER 6, 2021
Any less and you attract too many needy customers. More, and they will expect white-glove customer service. Or a service? Not working with a manufacturer halfway around the globe to prototype and build brand new products. Or maybe you want to set up an e-commerce store to sell your services? You need help.
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