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Digital age workplace: Why soft skills matter more than ever

BMT Office Administration

While you may have to provide some AI training for Candidate B (or provide them with a mentor), they’ll likely learn fast and perform well. More and more roles involve analyzing some data, whether diving into sales performance metrics or calculating your average order value on Amazon. Don’t hesitate to cultivate them.

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Creating a not-so-formal leadership development program

Insperity

Do a few of your in-house customer service reps need to learn the art of outside sales and contract negotiations? After all, your customer service reps are going to have to go on several sales calls with your top salespeople to absorb and learn before they’re ready to fly solo. Who gets developed?

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Team vs. individual performance: Should you measure both?

Insperity

If your company restructures its appraisal process to focus on team performance, how will you provide feedback and mentor individuals? That company’s customer satisfaction rating is dependent upon the efficiency and professionalism of an entire team or group of teams. Were sales goals met or exceeded?

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Six tips anyone can use to improve their customer service skills.

Ruby

Customer service skills—every business needs them, but not every customer service professional has them. That’s a shame, because in this day and age, customer service skills are more important than ever. Customer service is the key differentiator for any business , regardless of size or industry.

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44 Ways to Kick-Start Your New Year

Success

Find a mentor. Tony Alessandra , a communication and sales expert and co-author of the bestselling book The New Art of Managing People. Ask questions of mentors and peers. Then annualize the total amount of time for each activity that doesn’t lead to a sale or increased cash flow. Take stock and charge forward.

Sales 138
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Ep 230: Yolanda Hunte on Changing How the World Sees Executive Assistants

Go Burrows

Nelson Mandela CONNECT WITH YOLANDA Yolanda on LinkedIn ABOUT YOLANDA Yolanda Hunte is an enthusiastic advocate for leadership and has served as a council member for the Ambitious Women Conference where she has collaborated with female colleagues in sales and marketing helping to organize, mentor and motivate other women.

Food 97
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To Engage and Retain Employees Provide a “Mini” Job Rotation During Employee Orientation

Workplace Psychology

For example, in one organization, corporate staff and sales staff do not know what it is that each of the respective functions do to support the overall firm. critical roles within Finance, Operations, Human Resources, Sales/Business Development, and Customer Service). 3-day job rotation for Wk. 1-day debrief for Wk.