Customer Service Mentoring Technology 
Insperity
AUGUST 1, 2024
Employee mentoring programs aren’t just buzzwords to add to job descriptions and career pages. This is where having a strong employee mentoring program can make the difference between someone who may be quiet quitting at their desk and someone who’s feeling more plugged in to their team and the company’s mission than ever before.
BMT Office Administration
JULY 30, 2024
As a result, new technologies, like generative AI tools, are popping up everywhere ( 65% of companies have already adopted them), and most employees are scrambling to acquire the technical skills required to use them. The pandemic and rapidly evolving technologies like AI and automation are forcing organizations worldwide to adapt.
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Insperity
NOVEMBER 3, 2016
Do a few of your in-house customer service reps need to learn the art of outside sales and contract negotiations? After all, your customer service reps are going to have to go on several sales calls with your top salespeople to absorb and learn before they’re ready to fly solo. Your training should align with these goals.
Insperity
DECEMBER 10, 2019
Human resources and technology are now forever linked. Over the last few decades, new technology has increasingly become a major enabler of day-to-day human resources activity. Technology has simplified the HR function and made it more robust while helping companies to overcome common challenges. It’s easy to see why.
Insperity
NOVEMBER 1, 2018
For example, a hospital may decide that caring customer service is a core value. A display of good customer service for an orderly may translate into walking a patient to the location of their next procedure, versus just giving them directions. So, what does that look like for different hospital employees?
Insperity
FEBRUARY 17, 2022
In the meantime, your company’s work output and customer service may suffer, and you’ll face employee turnover. Encourage employees to join professional organizations to take advantage of educational and training resources, network with peers and connect with mentors. Review legacy technology. What you can do.
Insperity
AUGUST 7, 2018
The rise of technology and an ever-changing marketplace mean that an employee’s ability to work well in a high-performing team environment grows in importance by the day. Your company is tasked with aligning itself with customer needs and staying agile enough to adapt as those needs evolve. Let’s use a cable company as our example.
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