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Outstanding customerservice shines through the details. The chime when a visitor opens the front door, the number of rings before the phone gets answered, the words an agent uses to greet someone, the penmanship of a handwritten thank-you note—these are the kinds of small touches customer-centric companies obsess over.
This could manifest as delivering outstanding customerservice or maintaining exceptional product quality. These competencies help businesses improve their competitiveness by leveraging unique strengths like exceptional value propositions, customerservice, or operational efficiency.
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