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How to Improve Customer Service: 7 Ways to Take Your Mission Beyond Words

Success

You need to improve your customer service. Recent customer service research from Microsoft suggests customer service expectations have risen sharply in recent years. It matters to your bottom line because customers base their future spending on their customer service experience. .

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5 essential traits of effective everyday leadership

Insperity

The customer service representative who takes extra time to thoroughly handle a client’s issue, even though she knows doing so may increase her average call time and count against her numbers, is a good example of adaptability. Everyday leaders know the right strategy takes some tinkering.

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How CEOs can lead in the age of AI agents

Work Life

Sales, customer service, and operations In sales, AI agents can now qualify leads in real time, orchestrate outreach based on behavioral signals, and surface personalized insights for sales reps at the exact right moment. That kind of thinking leads to a very different kind of organization.

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Managing older employees: 3 worries you should put to rest

Insperity

They might not know, for example, the story behind the tension between sales and customer service, or why it’s important to include certain individuals in the decision-making process. Younger employees don’t have the tenure at a company – that insider knowledge and history – that older, more-experienced employees have.

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Six tips anyone can use to improve their customer service skills.

Ruby

Customer service skills—every business needs them, but not every customer service professional has them. That’s a shame, because in this day and age, customer service skills are more important than ever. Customer service is the key differentiator for any business , regardless of size or industry.

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Ep 240: Joe Rare on Email Management and Working with a Virtual Assistant Team

Go Burrows

Joe’s journey began with a door-to-door product sales business, which grew from a team of two to 40 employees in under two years. His passion for sales never dimmed, but he discovered what his life’s work would be – building digital businesses. He later sold the company after 27 months.

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Ep 232: Eryn Anitavi on Relationship Management and the Trending Transition from Executive Assistant to Chief of Staff

Go Burrows

She co-founded her first ‘real’ company when she was 16 and participated in the sale of that company when she was 19. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

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