Work Life

DECEMBER 21, 2023

Many employers are looking into AI as a valuable partner in onboarding new staff. To help, we asked six business leaders for their unique insight into how to best involve AI in onboarding new employees. With AI, new hires get a tailored onboarding plan that meets their individual needs, skills, and learning styles.

Onboarding 101

Onboarding Mentoring Training Catering 101

Insperity

NOVEMBER 1, 2018

For example, a hospital may decide that caring customer service is a core value. A display of good customer service for an orderly may translate into walking a patient to the location of their next procedure, versus just giving them directions. So, what does that look like for different hospital employees?

Customer Service 265

Customer Service Training Maintenance Communication 265

Insperity

FEBRUARY 2, 2017

Productivity drop: Inadequate onboarding leads to less productivity as old employees scramble to train their new coworkers. This requires your company to first identify what’s important about its culture, whether that’s innovation or a customer service mindset or something else.

Onboarding 196

Onboarding Software Delegation Customer Service 196

Insperity

AUGUST 1, 2024

These might include: Developing leaders and managers Improving onboarding and acclimation of new hires Transferring institutional knowledge to reduce the impact of attrition/turnover of staff Boosting retention Enhancing customer service With clear insights into the need behind the mentoring effort, you’ll be better able to gauge success.

Mentoring 215

Mentoring Onboarding Leadership Software 215

Insperity

SEPTEMBER 28, 2017

For instance, if onboarding new employees and running biweekly payroll are currently your biggest challenges, then paperless onboarding and flexible payroll-processing schedules should be on your list of must-haves for any HR technology platform you consider. What level of customer service do we need?

Software 200

Software Payroll Onboarding Purchasing 200

Insperity

OCTOBER 19, 2023

Much of the onboarding process, from paperwork to benefits selection, can be fully automated. Virtual chatbots can act as customer service representatives in helping employees with everyday questions and needs. Applicant tracking systems automatically manage candidates throughout the recruitment process.

Software 273

Software Security Legal Problem-Solving 273

Insperity

NOVEMBER 9, 2017

The customer service representative who takes extra time to thoroughly handle a client’s issue, even though she knows doing so may increase her average call time and count against her numbers, is a good example of adaptability. That means organizations spend less money on training, recruiting and onboarding.

Leadership 214

Leadership Sales Customer Service Retail 214

Ruby

SEPTEMBER 14, 2022

Customer service is its own specialty. Today’s customer care professionals have specialized experience that comes with handling hundreds of calls per day. They’re available to provide support at a moment’s notice with no training or onboarding required. You’re an expert in whatever it is that you do.

Customer Service 52

Customer Service Small Business Onboarding Training 52

Workplace Psychology

AUGUST 2, 2020

When you look at how companies typically onboard new employees and the lack of follow-up employee development training, it’s not at all surprising that so many employees struggle with not fully understanding what their colleagues do and how their companies operate. The Key Difference Between Employee Onboarding and Orientation.

Onboarding 98

Onboarding Customer Service Training Sales 98

Insperity

DECEMBER 10, 2019

If you’ve ever experienced the frustration of dealing with automated customer service on the phone, you understand exactly why this is. Your objective is to understand what the entire employee lifecycle feels like, from: Prospective applicant Candidate New-hiring onboarding Full-time team member The exit process.

Technology 148

Technology Onboarding Communication Customer Service 148

Insperity

APRIL 12, 2018

excellent customer service, strong work ethic, dedication, friendliness, willingness to teach or help others, etc.). Reducing turnover, recruitment costs and onboarding time. They have technical (or other specialized) skills your company needs (e.g., IT, engineering, etc.).

Customer Service 175

Customer Service Coaching Work Ethic Onboarding 175

The Receptionist

FEBRUARY 6, 2023

What does customer service mean to you? Make Onboarding a Priority One of the first steps to retaining your new hire is to properly onboard them to the job. It doesn’t matter if your new hire has a decade’s worth of experience in the same type of role, they will still benefit from proper onboarding.

Onboarding 130

Onboarding Software Bookkeeping Interviewing 130

Success

SEPTEMBER 8, 2024

I appreciated the HR employee’s initiative because our HR typically handles standard onboarding and paperwork, not personal relocation logistics. Instead of just referring them to customer service, she spent an extra hour explaining every detail, ensuring they felt comfortable and informed.

Customer Service 119

Customer Service Logistics Manufacturing Onboarding 119

Vantage Circle

DECEMBER 18, 2024

Consider User Support and Training: Look for software with robust customer support, onboarding assistance, and training resources. It also prioritizes user support, offering in-app guidance, live chat assistance, and even personal onboarding with an account executive to ensure businesses maximize their experience.

Software 105

Software Payroll Healthcare Flexibility 105

Insperity

MAY 13, 2014

More effective onboarding/acclimation of new hires. Enhancing customer service. But it should exist for one reason – to address an organizational need. Such needs might include: Leadership and management development. Knowledge transfer when employees retire. Boosting retention. Getting more bang for your buck.

Mentoring 130

Mentoring Training Customer Service Leadership 130

Work Life

NOVEMBER 12, 2023

She plans to use those issues to fuel innovation, including onboarding a new chief innovation officer just out of the Air Force. And while chatbots have their place, they can’t replace the invaluable contributions of an effective, human-powered customer service team, for example. The inspiring part? Spoiler alert: No.

Leadership 126

Leadership Customer Service Onboarding Prioritization 126

Go Burrows

DECEMBER 3, 2023

In that episode, Cathy and I discussed implementing OKRs at your company, leading a team of assistants, onboarding team members, and more! Be sure to check out my first conversation with Cathy in episode 117 of the podcast. LEADERSHIP QUOTE Leadership is an action, not a position!

Networking 96

Networking Food Catering Customer Service 96

Insperity

JUNE 18, 2019

The code of ethics should be prominently mentioned and reinforced in: Job descriptions The interview process Onboarding The company handbook Internal communications vehicles Large meetings and other official staff gatherings Regularly scheduled employee reviews. There are two ways to communicate your code of ethics: in word and deed.

Verbal Communication 166

Verbal Communication Administrative Assistance Communication Reporting 166

Insperity

NOVEMBER 13, 2012

Does their service consist of desktop software (that you’d have to update and maintain) or is it a Web-based system that is updated and maintained by the payroll processing company? What kind of customer service do they offer? What’s their onboarding process? How much time is needed to get your payroll operational?

Payroll 100

Payroll Customer Service Onboarding Banking 100

Go Burrows

JUNE 4, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Logistics 98

Logistics Food Catering Customer Service 98

Vantage Circle

JULY 29, 2022

Onboarding experience & Exit feedback. Typical Customers: Small Businesses. Whether it's hiring, onboarding, or performance tracking, BambooHR provides the insights to focus on the most important asset- people. Onboarding & Offboarding. Typical Customers: Small Businesses. Customer Support.

Payroll 98

Payroll Onboarding Small Business Software 98

Success

MARCH 15, 2023

The CEO needed to make sure the sales director was onboard, though. The product, service or solution you’re selling improves the performance of a customer’s company as a whole but makes tasks more difficult for some stakeholders. It might lack the budget for training customer service reps to use the new software.

Sales 111

Sales Problem-Solving Software Customer Service 111

Vantage Circle

JANUARY 28, 2024

These start from initial recruitment and onboarding processes to regular working experience till the employee’s exit. A research by Harvard Business Review shows that companies who perform well on employee experience metrics also tend to perform well on customer experience metrics. The goal here is to select the best candidates.

Onboarding 101

Onboarding Prioritization Leadership Communication 101

Vantage Circle

FEBRUARY 25, 2024

It comprises elements such as onboarding processes, training and development opportunities, organizational culture, etc. For instance, the online shoe and clothing retailer Zappos , renowned for its exceptional customer service, strives to create a standout employee experience through its "Zollar" program.

Teamwork 111

Teamwork Customer Service Promotion Prioritization 111

Success

SEPTEMBER 1, 2023

November and December tend to be the months that most employees take vacations, meaning they don’t typically have the manpower to onboard new employees as effectively as they would starting the first week of January when everyone returns to the office.” This means September becomes two things: a rush to hire and a rush to onboard.”

Coaching 105

Coaching Onboarding Consulting Problem-Solving 105

Work Life

JUNE 9, 2024

And the software giant builds the products that are used by employees at some 150,000 workplaces, from small businesses to Fortune 500 companies; from sales and customer service teams to marketing and tech teams. Then a couple of years ago, I also took over learning and development and onboarding. And now we’re at 73,000.

Learning 98

Learning Software Sales Onboarding 98

Success

JULY 31, 2024

Quizzes with a point system may be used to onboard new employees and share critical information in a fun, welcoming way to help them get started at the company. For example, one of our customer service teams saw a 40% improvement in training completion rates after we introduced Cornerstone’s gamified elements.

Training 103

Training Teamwork Coaching Networking 103

Ruby

MARCH 28, 2024

By the same token, as your business grows and onboards more personnel, some of your frontline workers may move up to management—so they’ll need to adopt the same mentality and learn to delegate responsibilities. For matters that involve direct customer engagement, we highly suggest outsourcing, though. Automate and outsource.

Small Business 93

Small Business Delegation Networking Customer Service 93

Workplace Insight

APRIL 30, 2024

Gallup emphasizes the link between employee engagement and crucial performance metrics, including productivity, retention rates, customer service quality, and overall profitability. They invest in robust onboarding programs for new hires and offer holistic wellness programs encompassing various support services and resources.

Customer Service 59

Customer Service Onboarding Reporting Coaching 59

Ruby

SEPTEMBER 30, 2021

Savings It takes a considerable amount of time, money, and effort to manage one or more receptionists, or an in-house customer service department. Are you struggling to hire and retain in-house customer service team members? Do you need to minimize your customer service costs?

Customer Service 52

Customer Service Onboarding Consulting Small Business 52

Success

OCTOBER 2, 2024

By 2024, it became clear that Southwest’s no-frills onboard strategy would meet an eventual fate of reformation. According to Simple Flying , these new cabin improvement plans “stem from research on the public’s definition of an enhanced onboard experience.”

Onboarding 59

Onboarding Prioritization Maintenance Transportation 59

Ruby

JANUARY 17, 2022

Today, the occupational and speech therapy clinic provides individualized, life-enriching programs and services to children of all ages with special needs (such as Autism Spectrum Disorder and ADHD), as well as those who “just need a little boost to reach their developmental milestones and academic goals.”

Customer Service 52

Customer Service Onboarding Supplies Small Business 52

Ruby

MAY 7, 2024

“IVR remains a wildly unpopular choice amongst consumers, with 98% admitting they try to bypass company IVR systems to get straight to a human service agent,” writes customer service platform Gladly. A virtual receptionist service eliminates these expenses, providing professional service at an affordable price point.

Customer Service 52

Customer Service Small Business Equipment Sales 52

Ruby

NOVEMBER 25, 2019

Here are just a few ways live virtual receptionist services fuel business growth: Get the virtual receptionist guide! Discover to turn your callers into loyal customers. Download Strengthen your customer service reputation. Discover must-know customer service stats Reduce overhead and supplement existing resources.

Customer Service 52

Customer Service Advertising Onboarding Purchasing 52

Ruby

NOVEMBER 9, 2021

But not every enterprise needs a full-time customer communication solution. Some already have in-house customer service teams, while others see seasonal fluctuations in call volume. Delayed call forwarding gives you even more flexibility by allowing you to set specific parameters regarding when the service takes your calls (e.g.,

Customer Service 52

Customer Service Onboarding Flexibility Flexibility 52

Ruby

NOVEMBER 3, 2022

One word (actually four): on-demand customer support. What is on-demand customer support? But what does it mean in the context of customer service? Now, you’re left handling customer service during your busiest time of year—requiring you to put a pause on the recruiting process until things slow down.

Customer Service 52

Customer Service Onboarding Flexibility Flexibility 52

Vantage Circle

OCTOBER 5, 2021

Furthermore, with so many HR activities taking their time, the HR team barely has any time to set up an onboarding plan for the new employees. For instance, an onboarding tool will automate the entire onboarding process striking a great first impression with your new hires. Assess Their Performance And Reward Them.

Software 59

Software Onboarding Payroll Customer Service 59