Vantage Circle
OCTOBER 18, 2024
A McKinsey study discovered that the turnover rate in the retail industry is 70% higher than in other industries. This alarming figure raises questions about the working conditions in retail sectors. Are retail employees truly motivated and committed to their workplace? Has this always been the case in the retail industry?
Ruby
AUGUST 16, 2021
That three-letter word is one of the most meaningful and rewarding things you can hear from a customer or client. It reflects the amazement someone feels when your customer service exceeds their expectations—when your business truly connects with them. After all, customer service is the number one differentiator between brands.
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Ruby
OCTOBER 5, 2016
This week is International Customer Service Week, and as such, we’re sharing interviews with unique perspectives on what it means to be a champion of customer service. They deliver legendary customer service by operating at the top of the Ruby Service Pyramid. Go with your gut!
Great Place to Work
NOVEMBER 2, 2016
Leading retailers treat their people better, and employees give a lot more back to the company. The City of Seattle recently passed a “secure scheduling” measure that requires large retailers and restaurants to set shifts at least two weeks in advance and compensate workers for last-minute changes.
Office Snapshots
FEBRUARY 12, 2024
Associates have successfully adopted working remotely while continuing to deliver exceptional customer service and luxury experiences, so NMG leadership embraced the remote-first hybrid model to maintain business continuity. Neiman Marcus Group recognized that the role of its workplace has changed dramatically.
Work Life
JULY 1, 2024
” Jim Christy co-owns Midwest Cards, a trading card retailer based in Columbus, Ohio, with about 30 employees. He decided to give logistics-side workers Friday afternoons off while the six staff who work on the brick-and-mortar side and do customer service for online orders get off on Mondays, when the store was closed.
Insperity
SEPTEMBER 3, 2020
For example, a retailer might reskill its in-store salespeople to work as remote customer service agents to support a change in focus from brick-and-mortar to e-commerce sales. A subset of reskilling, called upskilling , can help prepare your people for major changes in their current roles.
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