Success

NOVEMBER 24, 2022

A fabulous story like that shows what great customer service looks like, and it could be used for all kinds of reputation-building,” he says. We [heard] stories from our sales team in the field that veterinarians [said], ‘It’s not my responsibility to promote pet insurance,’” Tomsic said.

Insurance 111

Insurance Retail Sales Customer Service 111

Work Life

MARCH 18, 2024

Rather than treating seats as a commodity, the merged company chose to “distinguish around service and having a premium brand,” he says. The company has said 30% of seats this year will be in premium cabins, up two percentage points from 2019 levels. Bastian says Delta’s case hinged on investing in reliability.

Customer Service 116

Customer Service Retail Leadership Sales 116

Success

JANUARY 18, 2024

Jackie McKellar, a marketing and sales director, emphasizes the transformative impact of the digital age on marketing strategies. Social media also serves as a customer support hotline, enhancing customer service and resolving issues efficiently. “We

Influencing 122

Influencing Real Estate Customer Service Advertising 122

Vantage Circle

FEBRUARY 25, 2024

For instance, the online shoe and clothing retailer Zappos , renowned for its exceptional customer service, strives to create a standout employee experience through its "Zollar" program. It strategically links recognition to behaviors that impact sales and customer satisfaction for their cloud services.

Teamwork 111

Teamwork Customer Service Promotion Prioritization 111

Success

SEPTEMBER 6, 2021

According to Oberlo , a drop-shipping app created by Shopify, almost one-third of the world’s population is now shopping online, accounting for 18% of retail sales worldwide. Any less and you attract too many needy customers. More, and they will expect white-glove customer service. Or a service?

Sales 115

Sales Delegation Problem-Solving Bookkeeping 115

Workplace Insight

MAY 1, 2022

The industries with the largest percentage rises in inactivity among the over-50s are wholesale and retail (40% rise), transport and storage (+30%), and manufacturing (+25%). Meanwhile, the occupations with the largest percentage rises are process plant and machine operatives (+50%) and sales and customer service occupations (+40%).

Problem-Solving 98

Problem-Solving Government Transportation Manufacturing 98

Ask a Manager

NOVEMBER 22, 2021

We are a niche online retailer. We do the vast majority of our sales through a popular online marketplace, but also have a company webstore where customers can order our products. Our customer service policy is posted on our website, but does not explicitly mention that we do not accept cancellations or offer refunds.

Customer Service 67

Customer Service Problem-Solving Small Business Retail 67

Ruby

NOVEMBER 23, 2021

Despite appeals from retailers big and small for customers to get their shopping done early this year, the National Retail Federation is projecting that holiday sales from November to December will grow by 8–10% from last year. The challenges aren’t just affecting retailers. Triple bummer. Practice empathy.

Retail 52

Retail Supplies Sales Customer Service 52

Workplace Insight

OCTOBER 17, 2023

Integrating data from various departments and applying analytics produces customized reports that provide accurate, real-time insights. The implementation of embedded BI can also aid in improving customer service. Ultimately, this can lead to improved customer retention and acquisition.

Problem-Solving 59

Problem-Solving Decision Making Customer Service Retail 59

Ruby

MAY 26, 2023

Great news—customers are more demanding than ever! A staggering 88% of businesses report their customers “have higher expectations than they did in previous years,” per Hubspot’s State of Customer Service survey. Why are customers demanding more? They’ll land new customers and hang on to their loyal existing ones.

Customer Service 52

Customer Service Retail Sales Reporting 52

Ruby

AUGUST 3, 2020

Ready to learn about some customer winback, remarketing, and reengagement strategies? I realize not everyone finds the prospect of winning back customers as exciting as I do. Marketing and sales efforts frequently focus on generating new business rather than converting people who have lapsed or lost interest.

Customer Service 52

Customer Service Retail Security Mailing 52

Ruby

MAY 11, 2022

How do we turn that energy into the kinetic kind—where the customer leaves and then transforms the energy of their interaction into more new business, and we the stakeholders feel energized? As a general manager for a small retail business, I spent a lot of hours one-on-one with customers. That’s a super small number!

Sales 52

Sales Customer Service Purchasing Retail 52

Ruby

SEPTEMBER 30, 2019

Call centers are large operations that specialize in sales, marketing, and customer support over the phone. Challenges Unlike virtual receptionists, who provide personalized customer service experiences, call center agents typically work from pre-written scripts. Download How do answering services work?

Customer Service 52

Customer Service Real Estate Sales Automotive 52

Fellow

JANUARY 2, 2024

AI note-taking tools Automated customer service AI in recruitment and reporting Content creation Machine translation 1 AI note-taking tools One significant way AI is impacting the workforce is by transforming how employees take notes during meetings.

Customer Service 52

Customer Service Maintenance Retail Reporting 52

Ruby

APRIL 25, 2021

The pressure is on for organizations (like your business) and professionals (like yourself) to answer questions, offer information, and address customer concerns online in a quick, accurate, and personal manner. A chat service can close the gap between customers reaching out for information and making a sale.

Purchasing 52

Purchasing Automotive Customer Service Healthcare 52

Ruby

FEBRUARY 1, 2022

Live chat is now able to answer customer questions that previously fell on deaf (cartoon) ears, making it the preferred communication channel over email and phone calls. As a home services business, you may think that website chat is for larger companies like banks or retail outlets. Interested in learning how?

Customer Service 52

Customer Service Retail Banking Communication 52

Ruby

MARCH 25, 2021

In omnichannel customer service, channels share information and coordinate to ensure a continuous, harmonious, convenient experience. Let’s say, for example, a customer is shopping on a website for a product. For most businesses, however, there’s much to gain from delivering omnichannel customer experiences.

Customer Service 52

Customer Service Purchasing Technology Sales 52

Ruby

JANUARY 24, 2022

By contrast, customer loyalty is when a person has had a positive enough experience with your business to engage with you regularly. It can result from great product or service offerings, as well as excellent customer service, and it goes hand-in-hand with customer satisfaction. Every business thrives on sales.

Customer Service 52

Customer Service Sales Problem-Solving Manufacturing 52

Ask a Manager

AUGUST 26, 2021

I am in a customer-facing position and manage a team of part-time customer service/sales staff. I know that because we have been closed this whole time, we are very late to the angry customer party this year. Readers with first-hand experience dealing with this, what’s your advice?

Customer Service 40

Customer Service Retail Sales 40

Success

AUGUST 1, 2024

After moving to Miami, she and her husband decided to purchase retail space in Bay Harbor and renovate it. They found a run-down Pilates studio for sale, but the condition was to keep it as a Pilates studio. I looked at the small things rather than the big picture,” she says.

Consulting 52

Consulting Coaching Networking Customer Service 52

Ruby

FEBRUARY 17, 2021

Call centers These are the traditional answering services that are less personal than a virtual receptionist but still a human being. Call centers are large operations that specialize in sales, marketing, and customer support over the phone. Download Answering service pricing: Why is it all over the place?

Automotive 52

Automotive Real Estate Sales Small Business 52

Vantage Circle

NOVEMBER 14, 2021

Better customer service. For example, you couldn’t achieve your sales target this month, but do you remember when your team smashed the sales record and ended up being the “Top Team” in the company? Or when you received the ‘Customer Engagement Champion’ award? Increased job satisfaction. Lower turnover.

Sales 52

Sales Customer Service Retail Leadership 52

Ask a Manager

NOVEMBER 17, 2016

A reader writes: My friend and I are both in service jobs (customer service, food service, retail). My friend has had full-time and part-time supervisor positions (one step below management), while I’ve only been a part-time sales associate mostly dealing with customers.

Customer Service 32

Customer Service Retail Equipment Sales 32

Ask a Manager

SEPTEMBER 12, 2017

After being laid off early this year, and unable to find a job in my field, I picked up two retail jobs to get me by while I job hunt. I understand that these are busy days and I am a high performer in sales, but I can’t possibly be in two places at once! I was working at a company in customer service for 2.5

Retail 25

Retail Sales Customer Service Interviewing 25

Ask a Manager

JULY 6, 2017

I work as a sales associate and team lead at a chain of high-end department stores known for customer service. We have a massive sale, and our busiest time of year, coming up very soon. I’m really good at my job but since I work in high-end retail, my appearance is more important than at most jobs.

Sales 21

Sales Creativity Problem-Solving Interviewing 21

Success

MARCH 13, 2022

If you master one strategy— exceeding expectations —you can send your sales, revenues or nearly anything that applies here, through the roof. These examples have one thing in common: From start to finish, these business people and their teams thrilled their customers. Or in sales-speak, they optimized their customers’ experience.

Customer Service 111

Customer Service Purchasing Sales Real Estate 111

Vantage Circle

JUNE 3, 2021

Thus, resulting in increased profit margin, and the company can earn higher revenue with minimum sales. Customer Loyalty. When you satisfy your customers with their desired product, you can earn brand loyalty. The company will target distributors, whole-sellers, and retailers. But customer service has evolved drastically.

Retail 52

Retail Customer Service Sales Manufacturing 52

Ruby

DECEMBER 10, 2019

Any business looking to grow should consider using a live chat service. In fact, live chat might be the most important sales and customer service channel today. Approximately 42% of all customers prefer chat over other communication channels. Overcome sales objections. It means business opportunity.

Customer Service 52

Customer Service Sales Banking Communication 52

Success

AUGUST 25, 2021

As the founder, I get to be the chief creative officer of a global company with a range of apparel, handbags, footwear, jewelry and accessories that are all available online and through more than 900 retailers around the world. In the past 15 years, my company achieved over $100 million in sales.

Problem-Solving 98

Problem-Solving Customer Service Advertising Retail 98

Vantage Circle

APRIL 15, 2019

Zappos, handling over 5,000 calls in a month, prides itself over customer service. To have satisfied customers, you need to have happy employees. Among the retailers present in this list, J Crew is the veteran among them. Any item on sale? They provide a discount on products as well as services. Best Buy Co.

Retail 45

Retail Food Purchasing Insurance 45

Ask a Manager

FEBRUARY 25, 2021

This post, how can I move out of working in retail? , I eventually got a job as a salesperson with a fashion retailer with a reputation for treating its employees well. I am grateful for everything I’ve learned during my time with this retailer and am currently working under a lovely store manager and alongside good people.

Retail 26

Retail Customer Service Sales Promotion 26

Success

FEBRUARY 15, 2022

In 2021 their local team of over 30 real estate agents sold over 550 homes for over $160,000,000 in sales volume, making them one of the top producing real estate teams in Canada, and the #1 eXp Realty team in Alberta. . The team has sold over $1 billion in 2021 in real estate sales. Sports executive, sales leader, speaker.

Real Estate 124

Real Estate Coaching Mentoring Sales 124

Ask a Manager

OCTOBER 19, 2016

On one occasion, after months and months of nagging, I applied at my brother’s company as a retail sales rep. The hiring manager seemed baffled that I would be willing to give up being my own boss to come and work retail.

Interviewing 36

Interviewing Retail Supervising Customer Service 36

Ask a Manager

JULY 26, 2016

I eventually found a retail job in a store that specializes in selling equipment to help people enhance their sex lives. Most importantly, I am good at sales and it pays my bills because of the good commissions. Make it clear that it’s respectable, customer-service-oriented work. Given that, I’d just go ahead and own it.

Interviewing 29

Interviewing Customer Service Office Chairs Government 29

Vantage Circle

OCTOBER 18, 2024

A McKinsey study discovered that the turnover rate in the retail industry is 70% higher than in other industries. This alarming figure raises questions about the working conditions in retail sectors. Are retail employees truly motivated and committed to their workplace? Has this always been the case in the retail industry?

Retail 103

Retail Customer Service Sales Flexibility 103

Success

MARCH 5, 2025

retail companies implement widespread layoffs to reduce expenses, major players such as Starbucks , Kohls and Forever 21 are following suit. Layoff wave hits Kohls, Forever 21, Chevron and others Retail companies often lay off staff as a strategy to reduce costs and boost profitability. Over 15,000 U.S. revealed on Feb.

Retail 59

Retail Logistics Sales Food 59

BMT Office Administration

DECEMBER 4, 2024

For example, if your customer rating scores have dipped, you may focus on improving customer service. Amazon cut overhead by operating as an e-commerce retailer instead of a brick-and-mortar store, undercutting the prices of bookstores and overtaking in-person retailers to gain popularity with consumers.

Learning 130

Learning Retail Leadership Decision Making 130