Ruby

FEBRUARY 1, 2022

Today, small business websites have replaced the need for consumers to flip through physical directories. Live chat is now able to answer customer questions that previously fell on deaf (cartoon) ears, making it the preferred communication channel over email and phone calls. It’s certainly been a while since we’ve seen him.

Customer Service 52

Customer Service Retail Banking Communication 52

Ruby

APRIL 25, 2021

On average, customers who interact with live chat make orders that are 10% larger than those who do not.  Plus, there are the effects of chat on customer sentiment. Customers feel heard when they have a positive chat interaction. Self-service chat A small or highly specialized business might do better with self-service chat.

Purchasing 52

Purchasing Automotive Customer Service Healthcare 52

Ruby

MAY 11, 2022

How do we turn that energy into the kinetic kind—where the customer leaves and then transforms the energy of their interaction into more new business, and we the stakeholders feel energized? As a general manager for a small retail business, I spent a lot of hours one-on-one with customers.

Sales 52

Sales Customer Service Purchasing Retail 52

Ruby

JANUARY 24, 2022

By contrast, customer loyalty is when a person has had a positive enough experience with your business to engage with you regularly. It can result from great product or service offerings, as well as excellent customer service, and it goes hand-in-hand with customer satisfaction. Start here.

Customer Service 52

Customer Service Sales Problem-Solving Manufacturing 52

Ruby

MARCH 25, 2021

In a multichannel environment, a customer may not have a seamless, consistent experience if they switch channels. They have multiple channels through which to reach your business, but perhaps those channels don’t “talk” to each other. Let’s say, for example, a customer is shopping on a website for a product.

Customer Service 52

Customer Service Purchasing Technology Sales 52

Ruby

FEBRUARY 17, 2021

Anyway, in this article, you’ll learn… what an answering service is different ways answering service providers price their services and plans why cheaper doesn’t always mean better how the right answering service pays for itself …and more. Initially, an answering service can seem like an additional cost.

Automotive 52

Automotive Real Estate Sales Small Business 52

Ruby

DECEMBER 6, 2021

There’s unfortunately limitless potential for difficult customer service conversations around this time of year. It’s not just the retail industry that endures extraordinary pressure and stress around this time of year. Or a client experiencing identity theft. Or someone whose gift got lost in the mail.

Mailing 52

Mailing Customer Service Retail Supplies 52

Ruby

DECEMBER 6, 2021

Not exactly the easiest climate for customer service. In our last article , we laid out a few customer communication strategies for doing exactly that. It’s not just the retail industry that endures extraordinary pressure and stress around this time of year. And that’s on top of the usual holiday anxieties.

Customer Service 52

Customer Service Retail Supplies Controlling 52

Ruby

FEBRUARY 8, 2022

A fair number of our own team members here at Ruby used to work in retail, hospitality, education, food service, and other careers that equipped them with strong customer communication skills. For now, if you’d like more tips for employers, be sure to check out our small business resource hub.

Training 52

Training Onboarding Small Business Interviewing 52

Vantage Circle

MAY 6, 2024

Customer Reviews “Vantage Circle offers comprehensive employee benefits, engagement tools, and a wellness program, enhancing workplace culture and productivity.” ” (Source: G2 ) Cons The customer service response is sometimes delayed. The details of offers may not be clearly communicated.

Software 107

Software Onboarding Payroll Prioritization 107

Ruby

DECEMBER 10, 2019

It means business opportunity. Any business looking to grow should consider using a live chat service. In fact, live chat might be the most important sales and customer service channel today. Approximately 42% of all customers prefer chat over other communication channels. Who uses live chat?

Customer Service 52

Customer Service Sales Banking Communication 52

Vantage Circle

MAY 6, 2024

Customer Reviews “Vantage Circle offers comprehensive employee benefits, engagement tools, and a wellness program, enhancing workplace culture and productivity.” ” (Source: G2 ) Cons The customer service response is sometimes delayed. The details of offers may not be clearly communicated.

Software 52

Software Onboarding Payroll Communication 52

Success

FEBRUARY 15, 2022

As a strategic advisor, Egwuonwu consults on complex strategic problems and transformational initiatives for a diverse array of clients, including Fortune 50 companies, governments, nonprofit organizations, educational institutions, small business owners, growth and early-stage startups and personal and leadership development clients.

Real Estate 124

Real Estate Coaching Mentoring Sales 124

Success

MARCH 19, 2025

This is especially true for smaller, private businesses that have a few key employees necessary for the business to function. Its a big reason why many small businesses close their doors when the owner retires, says Barkman. This is especially helpful in the context of succession planning in a small business.

Planning 92

Planning Bookkeeping Leadership Training 92

Ruby

NOVEMBER 2, 2022

As more states enact fair scheduling laws that require businesses to offer “predictability pay” to workers for last-minute scheduling changes, it’s the ideal time to iron out those scheduling needs once and for all. Small businesses are usually forced to get crafty.

Small Business 52

Small Business Manufacturing Salary Customer Service 52