Customer Service Retail Small Business 
Ruby
AUGUST 16, 2021
That three-letter word is one of the most meaningful and rewarding things you can hear from a customer or client. It reflects the amazement someone feels when your customer service exceeds their expectations—when your business truly connects with them. And those “wows” could be the key to your business’s growth.
Ask a Manager
NOVEMBER 22, 2021
I am the owner of a very small company, around 15 people total. We are a niche online retailer. We do the vast majority of our sales through a popular online marketplace, but also have a company webstore where customers can order our products. I am not open to revisiting the customer service policy.
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Ruby
NOVEMBER 23, 2021
Despite appeals from retailers big and small for customers to get their shopping done early this year, the National Retail Federation is projecting that holiday sales from November to December will grow by 8–10% from last year. The challenges aren’t just affecting retailers. Try not to make assumptions about them.
Ruby
AUGUST 3, 2020
Alice + Olivia Why it works: We’re moving past emails here and into the realm of more foundational business practices. Like many retailers, NYC-based boutique Alice + Olivia lost significant opportunities to connect with customers following the COVID-19 outbreak. appeared first on Ruby Receptionists and Live Chat.
Ruby
FEBRUARY 1, 2022
Today, small business websites have replaced the need for consumers to flip through physical directories. Live chat is now able to answer customer questions that previously fell on deaf (cartoon) ears, making it the preferred communication channel over email and phone calls. It’s certainly been a while since we’ve seen him.
Ruby
DECEMBER 10, 2019
It means business opportunity. Any business looking to grow should consider using a live chat service. In fact, live chat might be the most important sales and customer service channel today. Approximately 42% of all customers prefer chat over other communication channels. Who uses live chat?
Ruby
MAY 11, 2022
How do we turn that energy into the kinetic kind—where the customer leaves and then transforms the energy of their interaction into more new business, and we the stakeholders feel energized? As a general manager for a small retail business, I spent a lot of hours one-on-one with customers.
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