Customer Service Retail Technology 
Ruby
OCTOBER 5, 2016
This week is International Customer Service Week, and as such, we’re sharing interviews with unique perspectives on what it means to be a champion of customer service. They deliver legendary customer service by operating at the top of the Ruby Service Pyramid. Go with your gut!
Go Burrows
AUGUST 6, 2023
Maggie Olson has extensive experience at some of the biggest companies in retail, food & beverage, and technology. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.
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Workplace Insight
MARCH 9, 2023
Surprisingly, workers in the technology industry were the most concerned, with 64 percent of respondents indicating their worry. One reason for the low level of concern among public sector workers may be the perception that the government is less likely to adopt new technologies, including AI, as quickly as the private sector.
Workplace Insight
OCTOBER 17, 2023
With the advent of technology, numerous tools have emerged that aid companies in achieving a significant edge in the competitive business environment. Integrating data from various departments and applying analytics produces customized reports that provide accurate, real-time insights.
Ruby
MARCH 25, 2021
Creating an omnichannel approach to meeting your customers digitally and in-person starts with having a vision for what that might look like for your particular business. From there, the next step is making your omnichannel vision a reality, by using the right technologies to make all of your customer touchpoints seamlessly interconnected.
Ruby
SEPTEMBER 30, 2019
Challenges Some IVR and IVR-equivalent technologies attempt to handle the customer interaction entirely from beginning to end; they may ask a caller to “please describe your problem in a few words” and then perform an action the caller could have done for themselves, or (more often, it seems) reply with a “sorry, I didn’t get that.”
Success
AUGUST 25, 2021
As the founder, I get to be the chief creative officer of a global company with a range of apparel, handbags, footwear, jewelry and accessories that are all available online and through more than 900 retailers around the world. I also host a podcast called Superwomen and created the business network, Female Founder Collective.
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