Workplace Insight

OCTOBER 17, 2023

With the advent of technology, numerous tools have emerged that aid companies in achieving a significant edge in the competitive business environment. Integrating data from various departments and applying analytics produces customized reports that provide accurate, real-time insights.

Problem-Solving 59

Problem-Solving Decision Making Customer Service Retail 59

Ruby

MARCH 25, 2021

Creating an omnichannel approach to meeting your customers digitally and in-person starts with having a vision for what that might look like for your particular business. From there, the next step is making your omnichannel vision a reality, by using the right technologies to make all of your customer touchpoints seamlessly interconnected.

Customer Service 52

Customer Service Purchasing Technology Sales 52

Ruby

FEBRUARY 15, 2022

Reddit users and retail investors influenced the market, forcing a short squeeze and causing hedge fund investors to push for a pause on the trading of GameStop stocks—not once, but twice. Some people are taking advantage of recent sociological and technological shifts.

Finance 52

Finance Retail Consulting Customer Service 52

Ruby

SEPTEMBER 30, 2019

Challenges Some IVR and IVR-equivalent technologies attempt to handle the customer interaction entirely from beginning to end; they may ask a caller to “please describe your problem in a few words” and then perform an action the caller could have done for themselves, or (more often, it seems) reply with a “sorry, I didn’t get that.”

Customer Service 52

Customer Service Real Estate Automotive Sales 52

Success

AUGUST 25, 2021

As the founder, I get to be the chief creative officer of a global company with a range of apparel, handbags, footwear, jewelry and accessories that are all available online and through more than 900 retailers around the world. I also host a podcast called Superwomen and created the business network, Female Founder Collective.

Problem-Solving 98

Problem-Solving Customer Service Advertising Retail 98

Workplace Psychology

JANUARY 3, 2017

Under a new CEO, Best Buy cited the urgency to turn around its struggling consumer electronics retail business as the reason for ending its Results-Only Work Environment (ROWE) program (Lee, 2013). In 2013, in a complete reversal from its initial enthusiastic endorsement of ROWE, Best Buy terminated the program (Wong, 2013).

Flexibility 75

Flexibility Flexibility Controlling Retail 75

Workplace Psychology

JANUARY 3, 2017

Under a new CEO, Best Buy cited the urgency to turn around its struggling consumer electronics retail business as the reason for ending its Results-Only Work Environment (ROWE) program (Lee, 2013). In 2013, in a complete reversal from its initial enthusiastic endorsement of ROWE, Best Buy terminated the program (Wong, 2013).

Flexibility 75

Flexibility Flexibility Controlling Retail 75

Ruby

JANUARY 17, 2012

CNBC recently aired a special entitled “Customer (DIS)Service: A Maddening Look at the State of Customer Service” where they shined a spotlight on the customer service provided by outsourced call centers, waiters, retailers, recorded menu options, and a host of other industries.

Customer Service 52

Customer Service Retail Computer Technology 52

Ask a Manager

DECEMBER 8, 2018

But as we progressed from product and industry knowledge into the areas of customer service and technology, she got to be less and less of an expert, and I started to be more. For customer service, Cersei deals with clients who book appointments, while I get the retail off the street aspect.

Customer Service 24

Customer Service Computer Training Retail 24

Vantage Circle

JANUARY 31, 2023

They aim to use the latest technologies and combine them with their best efforts for the best results. They constantly try to maintain the reliability and accuracy of their public announcements and predictions (or forecasts) regarding new products and services. ” — Tony Hsieh, CEO, Zappos. Tesla never settles for less.

Creativity 82

Creativity Communication Decision Making Computer 82

Ruby

FEBRUARY 8, 2022

A fair number of our own team members here at Ruby used to work in retail, hospitality, education, food service, and other careers that equipped them with strong customer communication skills. What skills does the right person have? Many excellent job seekers come from adjacent or even entirely different careers altogether.

Training 52

Training Onboarding Small Business Interviewing 52

Vantage Circle

JULY 8, 2019

Let’s take the example of the World’s leading online retailer, Amazon. Good or bad customer experience is largely dependent on one thing and that is what is happening in the inside of an organization. One of the major advantages of empowering employees can be seen in the quality of customer service.

Problem-Solving 56

Problem-Solving Creativity Customer Service Retail 56

Success

SEPTEMBER 6, 2021

According to Oberlo , a drop-shipping app created by Shopify, almost one-third of the world’s population is now shopping online, accounting for 18% of retail sales worldwide. Any less and you attract too many needy customers. More, and they will expect white-glove customer service. Or a service? You need help.

Sales 101

Sales Delegation Problem-Solving Bookkeeping 101

Vantage Circle

OCTOBER 28, 2024

Technology Perspective Challenge 1: Ineffective Use of Communication Tools As more workplaces embrace remote and hybrid work models, communication tools have become the lifeline for organizational collaboration. Retail Industry The way your employees feel is the way your customers will feel.

Retail 70

Retail Healthcare Manufacturing Onboarding 70

Vantage Circle

MAY 6, 2024

Employee experience platform, or EX platform, refers to a category of technology solutions designed to improve the overall experience and satisfaction of employees within an organization. ” (Source: G2 ) Cons The customer service response is sometimes delayed. What is an Employee Experience Platform?

Software 83

Software Onboarding Payroll Prioritization 83

Vantage Circle

MAY 6, 2024

Employee Experience Platform, or EX Platform, refers to a category of technology solutions designed to improve the overall experience and satisfaction of employees within an organization. ” (Source: G2 ) Cons The customer service response is sometimes delayed. What is an Employee Experience Platform?

Software 52

Software Onboarding Payroll Prioritization 52

Ask a Manager

JANUARY 26, 2022

We’ve seen incredible results across a variety of sectors and industries – everything from IT to construction, retail to customer service, and more. Many of these are situations that technology or other accommodations can help address, creating a more seamless and accessible experience that widens the pool of applicants.

Interviewing 58

Interviewing Legal Training Transportation 58

Success

FEBRUARY 15, 2022

She has more than 20 years experience in business, healthcare and education with master’s degrees in Health Services Administration, Education, and Human Organizational Systems. She is also a national speaker focused on elevating customer service and has a multi-year partnership with the NBA as proud NBA sponsors of the Orlando Magic.

Real Estate 124

Real Estate Coaching Mentoring Sales 124