Work Life

JULY 8, 2024

And as many outlets have reported, trust in business is eroding, especially among the youngest consumers; a separate Qualtrics report finds that just 28% of Gen Z customers have confidence in the organizations with which they do business, compared with 57% of Baby Boomers.

Customer Service 98

Customer Service Sales Software Reporting 98

Insperity

NOVEMBER 3, 2016

Do a few of your in-house customer service reps need to learn the art of outside sales and contract negotiations? After all, your customer service reps are going to have to go on several sales calls with your top salespeople to absorb and learn before they’re ready to fly solo. Who gets developed?

Leadership 231

Leadership Customer Service Training Supervising 231

The Receptionist

JULY 2, 2024

Some common complaints from people who report having received poor customer service are: Long wait times: Whether on the phone or in person, people don’t like to wait. No follow-up: Customers can get upset or annoyed when they contact a business to resolve an issue and don’t hear back.

Purchasing 243

Purchasing Customer Service Sales Problem-Solving 243

Success

MARCH 15, 2023

I received an email from a prospective client who said her company really wanted to hire me to speak to its sales staff. The CEO needed to make sure the sales director was onboard, though. So next I met with the sales director. Then the CEO and sales director together. Naturally I said yes, and that call went well, too.

Sales 111

Sales Problem-Solving Software Customer Service 111

Success

MARCH 15, 2022

And one thing you didn’t have in mind when you started your business was becoming a salesperson and a sales leader. The first mistake that entrepreneurs make is not recognizing that growing a business is all about sales. Adding customers and selling more to existing customers are the only ways to grow your business.

Sales 106

Sales Delegation Customer Service Construction 106

Insperity

APRIL 16, 2020

Customer service reps, salespeople and IT specialists may be entirely successful conducting business in another location, whether that’s a home office or a co-working space. For instance, com is a popular option to manage and track sales teams, Jumpchart is used by teams building websites.

Supplies 322

Supplies Software Technology Customer Service 322

Insperity

JUNE 20, 2019

Top-notch customer service. When employees are happy, it makes sense that your customer service is stronger. It’s easier for an employee to provide good customer service when they’re flourishing in the right environment. Happier employees make better products and better products attract customers.

Customer Service 203

Customer Service Sales Flexibility Flexibility 203

Success

FEBRUARY 11, 2022

Selling a customer a product or service that isn’t in their best interest is much harder than selling one that is. Motives shine through even the best sales performances , and if you’re in it for the money, customers sense that. The post The Secret to Sales Isn’t What You Think appeared first on SUCCESS.

Sales 106

Sales Influencing Interviewing Learning 106

Vantage Circle

DECEMBER 8, 2024

When it comes to sales, the most dynamic and vital department of any organization, engagement takes on an even greater significance. A motivated and productive sales team does not hit targets; they drive company growth. – Richard Branson Engagement is one powerful force that can be truly transformational for the sales team.

Sales 93

Sales Teamwork Problem-Solving Coaching 93

Tanveer Naseer

OCTOBER 5, 2022

Steve Curtin is an expert on customer service management and leadership. After a 20-year career at Marriott International working in operations, human resources, sales and marketing, Steve launched his own consulting company to help organizations improve their customer service operations.

Customer Service 145

Customer Service Purchasing Sales Consulting 145

Insperity

SEPTEMBER 3, 2020

For example, a retailer might reskill its in-store salespeople to work as remote customer service agents to support a change in focus from brick-and-mortar to e-commerce sales. A subset of reskilling, called upskilling , can help prepare your people for major changes in their current roles.

Payroll 324

Payroll Training Retail Onboarding 324

Ruby

JULY 7, 2022

No, in this article, we’re exploring outbound calling for customer service. Here’s how to use outbound calling for non-sales purposes to grow your business. But outbound customer service calls are entirely different. Consider them opportunities to demonstrate how much you care about your customers or clients.

Customer Service 52

Customer Service Sales Insurance Planning 52

Ruby

DECEMBER 6, 2019

Why personal connections make all the difference in customer service People are tired of bots and interactive voice response systems (IVR). Consider what happens when a customer can’t access your business the way they want to: You waste marketing dollars—i.e. Taking the average $1,000 sale, you’d earn $1,600 per day.

Customer Service 52

Customer Service Sales Technology Small Business 52

Insperity

AUGUST 7, 2018

That company’s customer satisfaction rating is dependent upon the efficiency and professionalism of an entire team or group of teams. The customer service representative (CSR) on the phone (or online chat) must sell the right package – or, hopefully, upsell the new customer on a more premium service.

Customer Service 184

Customer Service Teamwork Mentoring Equipment 184

Jen Lawrence

FEBRUARY 28, 2022

The reasons why you should be answering this question are: It makes everything more efficient It’s good customer service. We get caught up in all the other things that go into our businesses and customer service gets lost. This means better relationships and fewer sales activities.

Customer Service 130

Customer Service Sales Communication 130

Insperity

NOVEMBER 9, 2017

The customer service representative who takes extra time to thoroughly handle a client’s issue, even though she knows doing so may increase her average call time and count against her numbers, is a good example of adaptability. Everyday leaders know the right strategy takes some tinkering.

Leadership 214

Leadership Sales Customer Service Retail 214

Insperity

FEBRUARY 4, 2015

This is important in positions such as sales, customer service or health care, for example. This can help you grow and develop your talent. Some positions require specific personality traits, and this test could help distinguish who meets that criteria. But not all jobs require candidates to have strong interpersonal skills.

Interviewing 253

Interviewing Customer Service Sales Training 253

Ruby

AUGUST 16, 2021

That three-letter word is one of the most meaningful and rewarding things you can hear from a customer or client. It reflects the amazement someone feels when your customer service exceeds their expectations—when your business truly connects with them. After all, customer service is the number one differentiator between brands.

Customer Service 52

Customer Service Purchasing Problem-Solving Small Business 52

Ruby

FEBRUARY 20, 2020

Customer service skills—every business needs them, but not every customer service professional has them. That’s a shame, because in this day and age, customer service skills are more important than ever. Customer service is the key differentiator for any business , regardless of size or industry.

Customer Service 52

Customer Service Mentoring Problem-Solving Sales 52

Ruby

APRIL 28, 2022

And it’s not just about satisfaction or sales. Stellar customer service has amazing rebound effects in the form of referrals and repeat business. Why customer service is so important—now more than ever Times are changing. Here’s why customer service is more important than ever. Let’s explore why.

Customer Service 52

Customer Service Purchasing Sales Communication 52

Insperity

MAY 26, 2020

For example, if your inventory tracking system doesn’t give customers and your sales staff real-time data, now might be a good time to address that. When the economy recovers, you’ll be ready to deliver a better, more efficient customer experience. Talk to your team about what works and how to fix it.

Problem-Solving 243

Problem-Solving Customer Service Leadership Planning 243

Insperity

MARCH 10, 2020

The key to organizing business operations is none other than your customer. Your ideal customer profile can and should inspire more than just your sales and marketing strategy. As you build out operations in all areas of your company, keeping your ideal customer in view will help both your business and your employees succeed.

Purchasing 186

Purchasing Sales Prioritization Customer Service 186

Success

OCTOBER 22, 2024

If you’re an SC [a combination of both “S” and “C” traits] and you’re being told to start making phone calls or you had to work the customer service desk at baggage claim, you would not be able to handle that because you would be so personally destroyed by the potential conflict.”

Influencing 97

Influencing Customer Service Technology Communication 97

Insperity

AUGUST 3, 2017

It’s important to craft a detailed communication plan before launching any new change initiative — whether it’s updating your vacation policy or reorganizing the company’s entire sales force. Let’s say your change initiative aims to improve your customer service process. Change is change. And it can be unsettling. Improved how

Communication 233

Communication Planning Customer Service Sales 233

Success

NOVEMBER 1, 2022

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. Sales teams may overpromise to get the sale.

Customer Service 112

Customer Service Sales Purchasing Government 112

Success

DECEMBER 20, 2023

This meant I wore all the hats in the beginning: sales, marketing, content creation, fulfillment and everything in between. My company started incorporating AI within our application and other forms, using AI customer service tools like DigitalGenius. We used Chatbase to create custom AI chatbots for customer service.

Customer Service 120

Customer Service Sales Communication Learning 120

Insperity

APRIL 6, 2021

The values you select should be consistent across your entire company, whether it’s the finance department, sales, customer service or operations. Additionally, values should be carefully thought out in advance and chosen with intention. They shouldn’t be a knee-jerk reaction to current events.

Legal 303

Legal Influencing Security Leadership 303

Insperity

APRIL 30, 2019

This may mean missed sales, lost clients, poor customer service and less time planning and implementing core business strategies. It may even lead them to quit. When workers devote time to workplace drama issues, they aren’t focused on productive business activities.

Software 212

Software Customer Service Project Management Construction 212

Insperity

OCTOBER 21, 2014

The employee with the winning personality, most brownie points or killer wardrobe might not necessarily be the one making the most sales, producing the best products or keeping the most customers happy. You might find out that there’s a slow processing time for new client paperwork, for example, that is leading to lost sales.

Sales 150

Sales Coaching Customer Service Small Business 150

Jen Lawrence

NOVEMBER 16, 2020

Sales Funnels and Customer Service. Bookkeeping, Invoicing, Expenses, Accounting, Taxes. Supports attracting potential clients to your business. Email Marketing, Social Media, Website. Supports securing a relationship with potential clients. Supports protecting your business. Contracts and Agreements.

Bookkeeping 130

Bookkeeping Maintenance Delegation Customer Service 130

Jen Lawrence

NOVEMBER 16, 2020

Sales Funnels and Customer Service. Bookkeeping, Invoicing, Expenses, Accounting, Taxes. Supports attracting potential clients to your business. Email Marketing, Social Media, Website. Supports securing a relationship with potential clients. Supports protecting your business. Contracts and Agreements.

Bookkeeping 130

Bookkeeping Maintenance Delegation Customer Service 130

Insperity

NOVEMBER 5, 2019

When you’re planning to make a decision that will impact your customers, it makes sense to hear from them. In a shared decision-making process, like our product manager example, you can gather insights from your sales, customer service and technical support teams and major customers.

Decision Making 165

Decision Making Customer Service Software Sales 165

Ruby

MAY 17, 2019

In theory, sales should be easy. A customer wants something, your business has that something, and so you sell it to them. While many businesses dedicate significant time and resources toward optimizing the sales process, they frequently—and inadvertently—make things even harder for themselves. By increasing sales friction.

Sales 52

Sales Customer Service Training Small Business 52

Insperity

SEPTEMBER 8, 2020

But the main reason for clients’ long-term loyalty is the company’s strong values and unique approach to customer service. orders were canceled, sales plummeted and much of the employees were furloughed. As the supply chain caught up, they expanded sales to companies in other industries and individuals.

Supplies 214

Supplies Healthcare Sales Customer Service 214

Insperity

APRIL 25, 2017

Customer service reps, salespeople and IT specialists may be entirely successful conducting business in another location, whether that’s a home office or a co-working space. It’s important to recognize that not every job is suitable for remote work. Nor is every employee well-suited to remote work. Consider a test case.

Supplies 195

Supplies Software Technology Customer Service 195

Vantage Circle

DECEMBER 18, 2024

Customer Satisfaction and Loyalty: Employees who find meaning in their work and commit to their professional life are inclined to provide exceptional customer service. This in the long run increases brand loyalty and customer satisfaction. Each member of the team is driven to meet and exceed the targets.

Influencing 105

Influencing Creativity Customer Service Promotion 105

Success

AUGUST 16, 2021

For now, we’ll look at the very best e-commerce platforms for direct to consumer sales. Consumer sales as a side hustle Consumer sales as a career enterprise Subscription sales as a service. Deciding which business-to-consumer sales model best fits your needs is the first and most important step.

Sales 120

Sales Customer Service Food Planning 120