Insperity

JANUARY 18, 2018

Because the burden of proof for FLSA compliance lies with the employer, not the employee, it’s vital for businesses to maintain accurate records related to hours worked and wages paid. It’s not uncommon for small businesses to have informal work arrangements, incomplete or non-existent job descriptions, or no employee handbook at all.

Legal 203

Legal Insurance Salary Maintenance 203

Ruby

FEBRUARY 20, 2020

Customer service skills—every business needs them, but not every customer service professional has them. That’s a shame, because in this day and age, customer service skills are more important than ever. Customer service is the key differentiator for any business , regardless of size or industry.

Customer Service 52

Customer Service Mentoring Problem-Solving Sales 52

Ruby

NOVEMBER 9, 2023

It happens during the third of five stages of small business development—the success stage! Growth is the goal for most small businesses. More sales, more profits, more market share. All too often, businesses hire the best people they can afford for some roles, then try to save on areas they deem less important.

Small Business 52

Small Business Advertising Customer Service Training 52

Ruby

MAY 17, 2019

In theory, sales should be easy. A customer wants something, your business has that something, and so you sell it to them. In reality, of course, selling is almost never that easy—especially for a small business. By increasing sales friction. What is sales friction? Rinse and repeat.

Sales 52

Sales Customer Service Training Small Business 52

Launch Work Places

NOVEMBER 27, 2023

Running a business can feel like trying to juggle a million things at once, which is why leaders and managers need to find the right strategies and support to meet their goals. An essential piece is finding online tools for small business owners that help optimize efficiency , productivity, and communication.

Small Business 52

Small Business Software Customer Service Communication 52

Ruby

JULY 14, 2022

We’re feeling fortunate to have been in the game for nearly two decades—a milestone few businesses achieve. This isn’t just about how far Ruby has made it; it’s about the thousands of small businesses we’ve supported along the way. After all, our customers’ success is our success , and it’s something we celebrate every day.

Small Business 52

Small Business Customer Service Legal Communication 52

Ruby

AUGUST 20, 2020

Leads are indeed crucial for business success (especially small business success), but the concept is often abstract and poorly understood. Thinking in terms of “leads, leads, leads” removes the human element and turns sales and marketing into numbers games rather than actual drivers of value. Ready to learn some lingo?

Sales 52

Sales Purchasing Customer Service Mailing 52

Ruby

OCTOBER 20, 2021

Here are a few ways to use website chat as a way to boost sales: 1. In numerous respects, your website is a lot like your lobby or storefront—it’s many people’s first impression of your business. Live chat specialists are trained to proactively address sales situations early and effectively. That platform? Live chat , my friend!

Sales 52

Sales Healthcare Legal Consulting 52

Ruby

OCTOBER 13, 2021

In recent years, sales teams across the business spectrum have shifted toward a needs-based approach. And more importantly, does your business need it? Most conventional sales methodologies are entirely transactional. Effective at making customers feel like your solution was tailor-made for them? Not really.

Small Business 52

Small Business Customer Service Sales Purchasing 52

Success

OCTOBER 27, 2021

Maria came on the show with two questions that I’m guessing most entrepreneurs reading this have experienced: How can I attract more customers to my business when there are so many cheaper options? What should be my strategy for increasing my sales when my competition has much more capital to invest?

Sales 119

Sales Supplies Small Business Project Management 119

Ruby

DECEMBER 28, 2020

The question has long baffled philosophers, educators, researchers, and leaders of all kinds—not to mention salespeople and customer service professionals. Our unique approach to customer service translates into happier customers, improved brand loyalty, and—ultimately—better business.

Sales 52

Sales Customer Service Purchasing Communication 52

Work Life

JUNE 9, 2024

And the software giant builds the products that are used by employees at some 150,000 workplaces, from small businesses to Fortune 500 companies; from sales and customer service teams to marketing and tech teams. And then after that, I had a long background in sales, selling HR software.

Learning 98

Learning Software Sales Onboarding 98

Ask a Manager

NOVEMBER 22, 2021

I am the owner of a very small company, around 15 people total. We do the vast majority of our sales through a popular online marketplace, but also have a company webstore where customers can order our products. Because we are so small, we cannot accommodate order cancellations, and we rarely offer refunds.

Customer Service 67

Customer Service Problem-Solving Small Business Retail 67

C-Suite Assistants

AUGUST 12, 2024

As a business owner, you have many responsibilities, from overseeing daily business operations and marketing and sales campaigns to creating a business plan, financial management and bookkeeping, customer service, and ensuring legal compliance. Some owners will try to handle everything with a small staff.

Correspondence 59

Correspondence Travel Arrangements Bookkeeping Administrative Assistance 59

Ruby

NOVEMBER 29, 2022

Every customer is different. But their expectations around customer service remain remarkably similar. No matter where they are in their sales journey, they want an exceptional experience… … before … during … and after they make a purchase. Live chat accelerates your sales cycle.

Customer Service 52

Customer Service Sales Purchasing Small Business 52

Ruby

FEBRUARY 18, 2020

Like most owners, you’re too busy running your business—serving customers or clients, fulfilling orders, managing employees, and getting work done. Some companies have receptionists or customer service professionals on staff to pick up the phone (at least during business hours ). The best part?

Customer Service 52

Customer Service Small Business Sales 52

Ruby

OCTOBER 11, 2019

If there’s a box in the corner offering live customer support, you can be confident the business is experiencing better than average customer service, conversion, retention, and satisfaction. The benefits of live chat for businesses are numerous. 42% of all customers prefer chat over other communication channels.

Customer Service 52

Customer Service Sales Problem-Solving Communication 52

Vantage Circle

JULY 29, 2022

Typical Customers: Small Businesses. Mid-size Businesses. Price: Contact the Sales team for details on pricing. Typical Customers: Small Businesses. Mid-size Businesses. Typical Customers: Small Businesses. Mid-size Businesses. Mid-size Businesses.

Payroll 98

Payroll Onboarding Small Business Software 98

Ruby

MAY 7, 2024

How do virtual receptionists make life easier for one-person businesses? Small businesses = tight budgets. Virtual receptionist services are specifically designed to boost efficiency and save time and money. “IVR Every call could mean a new client or a significant sale.

Customer Service 52

Customer Service Small Business Equipment Sales 52

Ruby

DECEMBER 31, 2014

They serve to solve the issues facing small businesses everywhere. For small businesses, initial success and subsequent growth in customer management can mean an ever-growing number of calls, more than can be personally handled. Remote receptionists can help businesses save money.

Customer Service 52

Customer Service Small Business Sales Flexibility 52

Vantage Circle

SEPTEMBER 8, 2020

200 GB free hosting for custom content creation. Cons: The trial account is a global access account that doesn’t support any customization. Overpriced for small businesses and startups. Customer Support. difference for Indian customers. Cons: Overpriced for small businesses and start-ups.

Learning 111

Learning Small Business Software Banking 111

Success

MARCH 13, 2023

She wasn’t much for the baking side of it, but the hustle of a small business excited her even then. Wright holds a BBA and is a certified business coach , but her first business and leadership lessons happened in that cake shop. “My She lived it in front of me, and as a result, I live it as well.”

Problem-Solving 111

Problem-Solving Real Estate Coaching Security 111

Ruby

SEPTEMBER 30, 2019

Call centers are large operations that specialize in sales, marketing, and customer support over the phone. They’re used by businesses that need to handle a high volume of low-complexity calls at once—as quickly as possible. They excel more as calling services than answering services.

Customer Service 52

Customer Service Real Estate Sales Automotive 52

Attendance Bot

JULY 28, 2023

Salesforce – Comprehensive CRM Salesforce is a customer relationship management (CRM) platform that helps businesses manage customer interactions and streamline their sales, marketing, and customer service processes. It includes basic sales and customer service features.

Software 52

Software Customer Service Project Management Sales 52

Ruby

NOVEMBER 23, 2021

Despite appeals from retailers big and small for customers to get their shopping done early this year, the National Retail Federation is projecting that holiday sales from November to December will grow by 8–10% from last year. Plus, of course, it can also result in a lost sales opportunity. Triple bummer.

Retail 52

Retail Supplies Sales Customer Service 52

Ruby

NOVEMBER 25, 2019

Here are just a few ways live virtual receptionist services fuel business growth: Get the virtual receptionist guide! Discover to turn your callers into loyal customers. Download Strengthen your customer service reputation. Discover must-know customer service stats Reduce overhead and supplement existing resources.

Customer Service 52

Customer Service Advertising Onboarding Purchasing 52

Ruby

NOVEMBER 4, 2021

For them, every conversation is an opportunity to make a sale, delight a customer, or improve their community. But putting a price tag on small business conversations is a much more complicated science. Carry the price of customer happiness… Businesses are often measured by their level of customer service.

Problem-Solving 52

Problem-Solving Small Business Customer Service Communication 52

Ruby

JULY 14, 2021

The shortage includes a dearth of candidates for highly technical positions in the fields of operations/logistics and manufacturing/production as well as countless unfilled roles that emphasize communication—jobs in areas such as customer service, office administration, and sales/marketing. And that’s just the beginning.

Customer Service 52

Customer Service Logistics Problem-Solving Manufacturing 52

Ruby

APRIL 24, 2024

Even some small businesses have gotten to the point where they’d rather redirect incoming calls to some interactive voice response (IVR) system. That’s a shame because if you’ve ever called a business as a consumer and got rustled into one of those automated systems, you know how irritating they can be. For the caller?

Small Business 52

Small Business Technology Customer Service Sales 52

Ruby

MARCH 24, 2016

In the end, that comes down to a business: a 10-person company with a small sales team is going to have very different needs from a three-person accounting firm, which is going to be different from a one-person solopreneur operation. What type of business should use VoIP? Is your small business fully mobile?

Small Business 52

Small Business Customer Service Sales Coaching 52

Ruby

OCTOBER 25, 2022

Indeed, Forbes discovered that a whopping 86% of consumers prefer humans to AI chatbots, with 71% of consumers saying they would be less likely to use a brand if it didn’t have human customer service representatives available. CUSTOMER : What’s up? The (people) power of live chat Scenario #1: The cracked swimming pool.

Legal 52

Legal Customer Service Maintenance Logistics 52

Ruby

MAY 3, 2016

At the time, Jill was in charge of customer service and sales, and she routinely heard stories from clients about how our receptionists made their day and won them business. The Updata investment allowed Ruby to transition from a service company to a tech-enabled company.

Customer Service 52

Customer Service Small Business Sales Learning 52

Ruby

MAY 11, 2022

Here are two loaded statistics: Increasing customer retention by 5% increases profitability by 25%-95%. Someone referring a friend or family member or neighbor to your business results in an additional sale 80% of the time. In other words, repeat customers spend more, and they do the customer acquisition for you.

Sales 52

Sales Customer Service Purchasing Retail 52

Ruby

JUNE 29, 2021

Many business owners and professionals can’t or choose not to pick up the phone, sending most—if not all—calls to voicemail. In fact: 64% of phone calls to small businesses don’t get answered. 70% of small businesses miss over half of all calls they receive. Your customers or clients are going elsewhere.

Small Business 52

Small Business Customer Service Government Sales 52

Ruby

APRIL 20, 2015

It’s critical for small business owners today to craft and implement an effective customer engagement strategy. The higher your engagement levels are, the deeper your relationships with customers become. Engagement fosters loyalty and drives customers to spend more money.

Purchasing 52

Purchasing Small Business Customer Service Technology 52

Ruby

DECEMBER 18, 2023

Customers are more demanding than ever, putting pressure on small businesses to be more responsive. First contact with customers is often over the phone, so most businesses need someone manning the lines at all times. They also screen spam callers and filter out time-wasting robocalls.

Customer Service 52

Customer Service Healthcare Sales Software 52

Ruby

FEBRUARY 21, 2022

They see the opportunity as chance to be part of something big—they’ve already expressed a lot of interest in your business model and your sales, marketing, and customer communication strategies. Carlos excels at customer service and has a knack for answering questions quickly and efficiently. Who would you hire?

Finance 52

Finance Sales Customer Service Communication 52