Remove Customer Service Remove Sales Remove Teamwork
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Digital age workplace: Why soft skills matter more than ever

BMT Office Administration

Since digitization has moved rapidly for most companies, soft skills like effective communication , adaptability, and teamwork are necessary for successfully navigating the transformation. This means employers now rely on core soft skills like problem-solving, effective communication, and teamwork.

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What Makes Good Customer Service?

Success

Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.

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How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

This will make it easier to scale your customer service process, and to increase your profitability. Here are a few tips in developing a customer service strategy from the top down: 1. Without analyzing the successes and failures of your customer service strategy, the entire process will be wasted!

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How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

This will make it easier to scale your customer service process, and to increase your profitability. Here are a few tips in developing a customer service strategy from the top down: 1. Without analyzing the successes and failures of your customer service strategy, the entire process will be wasted!

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Team vs. individual performance: Should you measure both?

Insperity

So, how does your business go about motivating and inspiring exceptional teamwork while still rewarding individuals? Will measuring group performance actually promote better teamwork? That company’s customer satisfaction rating is dependent upon the efficiency and professionalism of an entire team or group of teams.

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Employee Engagement Activities for Sales Team: How to Peak their Performance

Vantage Circle

When it comes to sales, the most dynamic and vital department of any organization, engagement takes on an even greater significance. A motivated and productive sales team does not hit targets; they drive company growth. – Richard Branson Engagement is one powerful force that can be truly transformational for the sales team.

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Bring company core values to life – from poster to practice

Insperity

The values you select should be consistent across your entire company, whether it’s the finance department, sales, customer service or operations. What does teamwork look like to them? Additionally, values should be carefully thought out in advance and chosen with intention. They should be steadfast and unyielding.

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