Customer Service Sales Technology 
Success
AUGUST 12, 2021
Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.
The Receptionist
FEBRUARY 14, 2022
And you can use chatbots to extend the reach of your sales and customer support teams. In this guide, we’ll explore what chatbots are, why you need this technology, and how you can implement it into your organization. Organizations are now implementing this technology at a record rate.
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Success
OCTOBER 5, 2021
Good customer service will help you level up your business. That’s because great customer service can turn even a dissatisfied customer into one of your biggest brand advocates. But customer service has become increasingly complex with more roles to play than ever. By Jeff Toister. By Mitche Graf.
Success
DECEMBER 28, 2021
As examples of good customer service, we chose brands most of you will know. Although the companies are large, the principles of great company service are universal. Surprise customers with a gift. The little, personal touches delight customers and increase feelings of brand loyalty.
Success
AUGUST 17, 2021
You need to improve your customer service. Recent customer service research from Microsoft suggests customer service expectations have risen sharply in recent years. It matters to your bottom line because customers base their future spending on their customer service experience. .
Ruby
SEPTEMBER 21, 2023
So…you were willing to pay a bit more money—even after the fact —in exchange for stellar customer service. Most consumers are happy to give a little extra when they receive service that exceeds their expectations. In fact, the same principle holds true for customers in non-dining situations, too. Who doesn’t?
Workplace Insight
NOVEMBER 29, 2022
In the face of hiring and skills issues, 77 percent of UK organisations say they are finding ways for technology to do jobs formerly performed by people, according to a new poll from Rackspace Technology. times more money in roles performed by technology than those performed by people.
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