Ruby

JULY 19, 2020

But, even in this era of automation, focusing on the human element of your business can be your most valuable tool in impressing potential and current customers alike. In fact, 66% of customers think that a company’s customer service reputation is a critical factor while making a purchase decision. Probably not.

Customer Service 52

Customer Service Purchasing Technology Software 52

The Receptionist

DECEMBER 12, 2022

With the right system in place, you can modernize your organization, improve your workplace efficiency, adhere to safety and industry protocols, and deliver consistently positive customer service, too. In this guide, we’ll break down what to look for when choosing visitor management software. Let’s get started.

Software 130

Software Security Computer Customer Service 130

Insperity

OCTOBER 19, 2023

Other employees may instead fear the unknown and resist the change associated with the adoption of new technology. Virtual chatbots can act as customer service representatives in helping employees with everyday questions and needs. A plethora of HR technology exists to enable these efforts. What is AI?

Software 264

Software Security Legal Problem-Solving 264

Insperity

SEPTEMBER 28, 2017

Choosing the best HR technology platform for your business is a complex endeavor. They have their fingers on the pulse of your business’s HR operations and are often better able to help you set priorities for a technology platform. That’s time and money you’ll never get back. What bonus features would benefit our organization most?

Software 197

Software Payroll Onboarding Purchasing 197

Vantage Circle

MAY 20, 2024

Introduction to Employee Engagement Software It is no secret that employee engagement is crucial for companies to thrive in the modern workplace. In the tech-driven modern workplace, using technology to build employee engagement tools is rather a smart move. But how can you ensure engagement? What are Employee Engagement Tools?

Software 92

Software Communication Flexibility Flexibility 92

The Receptionist

APRIL 30, 2024

And for good reason – different software solutions all packaged together with one price sounds pretty appealing. Some software companies seem to offer everything you might need to run your business. Your tech stack — the different types of software you use to run your business — often dictates how smoothly your operations run.

Customer Service 130

Customer Service Purchasing Software Problem-Solving 130

BMT Office Administration

JULY 30, 2024

As a result, new technologies, like generative AI tools, are popping up everywhere ( 65% of companies have already adopted them), and most employees are scrambling to acquire the technical skills required to use them. The pandemic and rapidly evolving technologies like AI and automation are forcing organizations worldwide to adapt.

Problem-Solving 130

Problem-Solving Customer Service Teamwork Communication 130

Insperity

APRIL 16, 2020

It requires deliberation, planning and, likely, some investment in technology. Customer service reps, salespeople and IT specialists may be entirely successful conducting business in another location, whether that’s a home office or a co-working space. Technology: the work-from-home program secret sauce.

Supplies 312

Supplies Software Technology Customer Service 312

Work Life

AUGUST 21, 2024

Within five years, technology, the pandemic, and market trends have had a dynamic impact on the workplace that has propelled us light-years ahead. Customer service 2. Customer service 4. Sales The top three soft skills in 2023 were time management, customer service, and critical thinking.

Customer Service 76

Customer Service Software Verbal Communication Data Entry 76

Vantage Circle

MAY 20, 2024

Introduction to Employee Engagement Software It is no secret that employee engagement is crucial for companies to thrive in the modern workplace. In the tech-driven modern workplace, using technology to build employee engagement tools is rather a smart move. But how can you ensure engagement? There are several tools available.

Software 52

Software Communication Flexibility Flexibility 52

Insperity

AUGUST 1, 2024

These might include: Developing leaders and managers Improving onboarding and acclimation of new hires Transferring institutional knowledge to reduce the impact of attrition/turnover of staff Boosting retention Enhancing customer service With clear insights into the need behind the mentoring effort, you’ll be better able to gauge success.

Mentoring 205

Mentoring Onboarding Leadership Training 205

Work Life

NOVEMBER 11, 2024

Last month the company launched Alto Technologies, an enterprise platform that provides services to drugmakers, provider networks, hubs—specialists that work with patients on access to medication—and payors. In one example Boler Davis cited, Alto’s software cut the “speed to fill” of one time-sensitive, specialty medication in half.

Manufacturing 75

Manufacturing Customer Service Leadership Technology 75

Vantage Circle

OCTOBER 5, 2021

This is where Talent Management Software comes in. Making HR Processes Effortless With Talent Management Software. Talent Management Software can help automate some of the redundant tasks and optimize existing processes. Talent management software can bring the data together for easy access for both HR teams and the employees.

Software 59

Software Onboarding Payroll Customer Service 59

Insperity

APRIL 25, 2017

Many businesses today look at the technology available and decide that, yes, adding remote workers to their traditional employee mix makes sense. However, incorporating remote employees into your traditional office requires deliberation, planning and, likely, some investment in technology. Technology: The secret sauce .

Supplies 187

Supplies Software Technology Customer Service 187

Work Life

JUNE 9, 2024

And the software giant builds the products that are used by employees at some 150,000 workplaces, from small businesses to Fortune 500 companies; from sales and customer service teams to marketing and tech teams. And then after that, I had a long background in sales, selling HR software. I’ll give you an example.

Learning 98

Learning Software Sales Onboarding 98

Work Life

OCTOBER 21, 2024

Bots Bots, short for robots, are software applications programmed to perform automated tasks. In the business context, chatbots are often used to streamline operations, enhance customer service, and improve internal processes. This shift represents a quantum leap from traditional automation technologies.

Problem-Solving 75

Problem-Solving Technology Creativity Software 75

Office Vibe

OCTOBER 5, 2023

Quality goals focus on making customers happier by reducing errors and maintaining top-notch quality (they go hand-in-hand with customer service goals, see below). Efficiency goals can be met by incorporating new technology to reach them. Streamlining a process, like in manufacturing, reduces waste and saves money.

Sales 93

Sales Teamwork Customer Service Software 93

Insperity

APRIL 9, 2019

Broadly speaking, there are three key options to choose from: hire an HR director and build an in-house team; hire a small handful of HR managers who utilize an array of HR technology tools; or outsource your HR needs to a professional employer organization (PEO). The technology option. The in-house team.

Payroll 164

Payroll Software Maintenance Technology 164

Success

OCTOBER 19, 2023

Technology addresses former challenges while creating new demands. Adaptability: Effectively manage unexpected changes such as industry shifts and technological advancements with new skills. But it can also offer traction for a career change, such as when a solopreneur takes on the soft skills required for presentations or sales.

Leadership 122

Leadership Training Teamwork Customer Service 122

Ruby

JULY 13, 2017

These moments of meaningful interaction are only made possible through the combination of human interaction and technology. Technology Affects Relationships People are often caught in the push and pull of technological connectedness and the perceived deterioration of face-to-face interaction—a result of the widespread use of smartphones.

Technology 52

Technology Customer Service Cleaning Communication 52

Attendance Bot

JUNE 13, 2024

Your team handles customer service calls for a major telecommunications company. You schedule extra agents during peak hours, like mid-morning and late afternoon, to manage the higher call volumes, ensuring that wait times remain short and customer satisfaction stays high. Imagine you manage a busy call center.

Payroll 52

Payroll Software Onboarding Equipment 52

Attendance Bot

JUNE 13, 2024

Your team handles customer service calls for a major telecommunications company. You schedule extra agents during peak hours, like mid-morning and late afternoon, to manage the higher call volumes, ensuring that wait times remain short and customer satisfaction stays high. Imagine you manage a busy call center.

Payroll 52

Payroll Software Onboarding Equipment 52

Go Burrows

MARCH 19, 2023

In this conversation, Jessica talks about emotional intelligence, using technology like chatGPT at work, finding (and using) your voice, and being vulnerable in the workplace. Jessica McBride has over 10 years of experience in supporting executives. Her passion lies in communication and how it can shape a company from the top down.

Food 87

Food Catering Customer Service Networking 87

Condeco Software

AUGUST 11, 2022

New York – August 11, 2022 – Condeco , the global leader in workspace scheduling software, today announced it is the proud recipient of a Bronze Stevie® Award for Most Innovative Deployment of HR Technology in the 2022 Stevie® Awards for Great Employers. Learn more about the Stevie Awards at [link].

Software 52

Software Problem-Solving Customer Service Flexibility 52

Launch Work Places

MAY 6, 2024

Access to specialized equipment, software, or technology. Amenities and services to streamline your planning process. However, this option most likely doesn’t include A/V or technology support. Comfortable seating for both the host and guests. Privacy and noise levels. Cost and availability of the training room.

Training 52

Training Equipment Sales Customer Service 52

The Receptionist

FEBRUARY 6, 2023

Use Resume Screening Software After the job posting goes live, it won’t be long before you start receiving resumes from candidate hopefuls. If you get a big response from your listing, you may wish to use resume screening software, also known as candidate screening software. What does customer service mean to you?

Onboarding 130

Onboarding Software Bookkeeping Interviewing 130

FirLyfe

SEPTEMBER 11, 2024

You can configure and customize FitLyfe 360 without impacting historical data or be forced to search for a new wellness software vendor. Wellness program success is in your hands The FitLyfe 360 wellness platform is a comprehensive technology tool designed to help you implement your wellness strategy for your population.

Healthcare 52

Healthcare Coaching Software Controlling 52

Success

FEBRUARY 15, 2024

For instance, customer service, sales and human resources, while having technical aspects, are more likely to require emotional intelligence to succeed. How to build soft skills Human interconnectedness is expanding as rapidly as technology. Other types of positions may require greater emphasis on soft skills.

Teamwork 99

Teamwork Problem-Solving Creativity Customer Service 99

ProAssisting Blog

NOVEMBER 22, 2023

Moreover, their skill set often extends to areas such as research, data analysis, social media management, customer service, and even technical support, depending on the organization's needs. Tech-Savvy Approach In the digital era, proficiency in technology is crucial.

Problem-Solving 52

Problem-Solving Verbal Communication Delegation Software 52

Eat Your Career

AUGUST 28, 2023

The software itself is amazing technology. The trick is, you have to know what you want it to do…and you have to be able to communicate that with the technology. You have to learn how to leverage the software fully and figure out how to implement it into your day-to-day workflow. is as much a skillset as it is a tool.

Software 52

Software Technology Legal Computer 52

Condeco Software

MAY 23, 2022

Communal tables could make it easy for members of your customer service team to jump in and help each other through difficult requests. The right workspace technology can ease the challenges that often plague hybrid teams and the individuals that are part of them. And will it be the right size?

Flexibility 52

Flexibility Flexibility Cubicle Software 52

Launch Work Places

OCTOBER 30, 2023

And while AI has been around for some time, the proliferation of new technologies, apps, software, and use cases has put it top of mind for many busy professionals looking for a productivity boost during the day. Automate customer service : AI “chatbots” are common for many customer-oriented businesses.

Customer Service 52

Customer Service Data Entry Creativity Healthcare 52

Workplace Insight

MARCH 27, 2024

The report from think tank the IPPR claims to identify two key stages of generative AI adoption: the first wave, which is here and now, and a second wave in which companies will integrate existing AI technologies further and more deeply into their processes. These include secretarial, customer service and administrative roles.

Government 52

Government Cleaning Technology Customer Service 52

Success

OCTOBER 24, 2023

For instance, an adaptable employee will embrace the benefits of a new software system rather than focusing exclusively on faults. Creativity Creativity fosters innovation and novel ideas, essential to staying ahead as new technologies and markets emerge. They enhance team cohesion and reduce workplace drama.

Problem-Solving 114

Problem-Solving Teamwork Creativity Maintenance 114

Ruby

MAY 5, 2021

Technology has transformed the customer journey, and self-service options are now prevalent in nearly every industry. The beauty is, when implemented correctly, automated self-service actually elevates the customer experience—even without a “real human” involved in the process. I know—it sounds prehistoric.

Customer Service 52

Customer Service Travel Arrangements Purchasing Multitasking 52

Work Life

DECEMBER 21, 2023

Mitesh Mangaonkar, tech lead of Software Engineering and Data, Airbnb Eliminating gaps in understanding Traditional onboarding can leave gaps in an employee’s understanding or integration into the company culture. Corey Donovan, president, Alta Technologies

Onboarding 96

Onboarding Mentoring Training Catering 96

Insperity

MARCH 17, 2022

By hiring employees across time zones, many companies are taking advantage of the opportunity to: Extend business hours Make personnel immediately available to more customers, thereby improving customer service Broaden the job candidate pool to obtain top-tier talent Increase diversity in their workplace.

Leadership 190

Leadership Problem-Solving Communication Customer Service 190