Remove Customer Service Remove Teamwork Remove Technology
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Digital age workplace: Why soft skills matter more than ever

BMT Office Administration

As a result, new technologies, like generative AI tools, are popping up everywhere ( 65% of companies have already adopted them), and most employees are scrambling to acquire the technical skills required to use them. The pandemic and rapidly evolving technologies like AI and automation are forcing organizations worldwide to adapt.

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What Makes Good Customer Service?

Success

Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.

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Using Technology to Enhance Leadership-Driven Recognition Programs

Vantage Circle

This shift marks a new era in employee recognition, where technology is not just a tool for efficiency but a powerful enabler of a more inclusive and celebratory workplace culture. Whether an employee prefers public praise or private acknowledgment, technology ensures that recognition aligns with their values and motivations.

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How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

This will make it easier to scale your customer service process, and to increase your profitability. Here are a few tips in developing a customer service strategy from the top down: 1. Without analyzing the successes and failures of your customer service strategy, the entire process will be wasted!

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How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

This will make it easier to scale your customer service process, and to increase your profitability. Here are a few tips in developing a customer service strategy from the top down: 1. Without analyzing the successes and failures of your customer service strategy, the entire process will be wasted!

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Team vs. individual performance: Should you measure both?

Insperity

The rise of technology and an ever-changing marketplace mean that an employee’s ability to work well in a high-performing team environment grows in importance by the day. Your company is tasked with aligning itself with customer needs and staying agile enough to adapt as those needs evolve. Let’s use a cable company as our example.

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Empathy in customer service is more important than ever – here’s the roadmap to get there

Atlassian

During the height of Covid, customer-service staffers in the cruise industry were under incredible pressure to reassure and help customers, while also navigating massive changes in their own lives. Royal Caribbean Group turned to Atlassian’s Team Playbook to help create an empathy-centered customer service experience.