Success

OCTOBER 5, 2021

Good customer service will help you level up your business. That’s because great customer service can turn even a dissatisfied customer into one of your biggest brand advocates. But customer service has become increasingly complex with more roles to play than ever. By Jeff Toister. By Mitche Graf.

Customer Service 98

Customer Service Mailing Advertising Communication 98

Success

AUGUST 17, 2021

You need to improve your customer service. Recent customer service research from Microsoft suggests customer service expectations have risen sharply in recent years. It matters to your bottom line because customers base their future spending on their customer service experience. .

Customer Service 105

Customer Service Sales Insurance Legal 105

Insperity

APRIL 16, 2020

It requires deliberation, planning and, likely, some investment in technology. Customer service reps, salespeople and IT specialists may be entirely successful conducting business in another location, whether that’s a home office or a co-working space. Technology: the work-from-home program secret sauce.

Supplies 313

Supplies Software Technology Customer Service 313

Ruby

SEPTEMBER 12, 2023

Customers hate IVR, but it’s still used because businesses view it as a cost saver. The people vs. customer service technology Not only does IVR send the wrong message, it puts your business at higher risk of losing potential customers. We’re here to tell you that is not always the case! What about AI chatbots?”

Customer Service 52

Customer Service Technology Problem-Solving Computer 52

Insperity

SEPTEMBER 3, 2020

For example, a retailer might reskill its in-store salespeople to work as remote customer service agents to support a change in focus from brick-and-mortar to e-commerce sales. For example, a developer on your team might be watching a new technology that you’re not using yet, but they think it’s on the horizon.

Payroll 320

Payroll Training Retail Onboarding 320

Insperity

NOVEMBER 3, 2016

Do a few of your in-house customer service reps need to learn the art of outside sales and contract negotiations? After all, your customer service reps are going to have to go on several sales calls with your top salespeople to absorb and learn before they’re ready to fly solo. Your training should align with these goals.

Leadership 224

Leadership Customer Service Training Supervising 224

The Receptionist

JULY 2, 2024

Some common complaints from people who report having received poor customer service are: Long wait times: Whether on the phone or in person, people don’t like to wait. No follow-up: Customers can get upset or annoyed when they contact a business to resolve an issue and don’t hear back.

Purchasing 243

Purchasing Customer Service Sales Problem-Solving 243

BMT Office Administration

JULY 30, 2024

As a result, new technologies, like generative AI tools, are popping up everywhere ( 65% of companies have already adopted them), and most employees are scrambling to acquire the technical skills required to use them. The pandemic and rapidly evolving technologies like AI and automation are forcing organizations worldwide to adapt.

Problem-Solving 130

Problem-Solving Customer Service Teamwork Communication 130

All Work

MARCH 22, 2023

Understand how work has changed because of technology Understanding how work has changed because of technology and how it is trending involves looking at the impacts of technology on the workplace and the employees who occupy it. Technology can also have a profound effect on the way we work.

Flexibility 259

Flexibility Flexibility Technology Real Estate 259

Workplace Insight

NOVEMBER 29, 2022

In the face of hiring and skills issues, 77 percent of UK organisations say they are finding ways for technology to do jobs formerly performed by people, according to a new poll from Rackspace Technology. times more money in roles performed by technology than those performed by people.

Technology 98

Technology Customer Service Sales Reporting 98

Insperity

NOVEMBER 1, 2018

For example, a hospital may decide that caring customer service is a core value. A display of good customer service for an orderly may translate into walking a patient to the location of their next procedure, versus just giving them directions. So, what does that look like for different hospital employees?

Customer Service 261

Customer Service Training Maintenance Communication 261

Insperity

SEPTEMBER 30, 2021

Hiring at scale, offering attractive benefits, maintaining the organization’s culture and complying with regulations all require more time, expertise and technology infrastructure as a company grows. A PEO can save time by offering a customized service model that’s ready to scale seamlessly.

Onboarding 237

Onboarding Customer Service Purchasing Planning 237

Insperity

OCTOBER 19, 2023

Other employees may instead fear the unknown and resist the change associated with the adoption of new technology. Virtual chatbots can act as customer service representatives in helping employees with everyday questions and needs. A plethora of HR technology exists to enable these efforts. What is AI?

Software 265

Software Security Legal Problem-Solving 265

Insperity

FEBRUARY 17, 2022

In the meantime, your company’s work output and customer service may suffer, and you’ll face employee turnover. Here, we’re talking about process and technology inefficiencies – major culprits in creating friction and barriers that keep employees from performing at their best. Review legacy technology. What you can do.

Flexibility 305

Flexibility Flexibility Leadership Technology 305

Ruby

MARCH 5, 2024

Yet despite this, a contradictory phenomenon seems to be happening at the same time: many people feel that customer service is, in general, getting worse. In a world where one bad experience can cause a customer to call it quits, you’d think the opposite would be true and that customer service would be getting better.

Customer Service 52

Customer Service Small Business Technology Computer 52

Success

AUGUST 8, 2024

Becoming a leader in hearing aid technology Starkey began with the entrepreneurial character of its founder, Bill Austin. He was making repairs to patients’ hearing aids himself when he saw that better service was needed in this area. Starkey continues to lead the industry with technological innovations that improve quality of life. “I

Technology 98

Technology Manufacturing Customer Service Purchasing 98

Vantage Circle

OCTOBER 14, 2024

This shift marks a new era in employee recognition, where technology is not just a tool for efficiency but a powerful enabler of a more inclusive and celebratory workplace culture. Whether an employee prefers public praise or private acknowledgment, technology ensures that recognition aligns with their values and motivations.

Technology 111

Technology Leadership Logistics Flexibility 111

Atlassian

MARCH 17, 2022

During the height of Covid, customer-service staffers in the cruise industry were under incredible pressure to reassure and help customers, while also navigating massive changes in their own lives. Royal Caribbean Group turned to Atlassian’s Team Playbook to help create an empathy-centered customer service experience.

Customer Service 77

Customer Service Teamwork Creativity Problem-Solving 77

Ruby

DECEMBER 6, 2019

Surely, by now, most customers would prefer to send an email, fill out an online form, or contact a company via social media—right? Our technology-driven society has created a higher premium on authentic conversations and human contact. In fact, calls today are more important and valuable than ever.

Customer Service 52

Customer Service Sales Technology Small Business 52

Ruby

JULY 19, 2020

But, even in this era of automation, focusing on the human element of your business can be your most valuable tool in impressing potential and current customers alike. In fact, 66% of customers think that a company’s customer service reputation is a critical factor while making a purchase decision. Probably not.

Customer Service 52

Customer Service Purchasing Technology Software 52

Ruby

AUGUST 21, 2019

Customer service isn’t what it used to be. The demands on organizations to provide excellent customer experiences are higher than ever before. Your buyers and prospects—be they consumers, clients, patients, or otherwise—expect fast, responsive, personalized, high-quality service.

Customer Service 52

Customer Service Purchasing Technology Influencing 52

Insperity

APRIL 25, 2017

Many businesses today look at the technology available and decide that, yes, adding remote workers to their traditional employee mix makes sense. However, incorporating remote employees into your traditional office requires deliberation, planning and, likely, some investment in technology. Technology: The secret sauce .

Supplies 188

Supplies Software Technology Customer Service 188

Ruby

FEBRUARY 1, 2024

What makes a company’s customer service special? Maybe more importantly, what causes customer service to miss the mark? That knowledge formed the basis of one of our most popular articles, Ruby’s customer service audit checklist. Introducing: the customer service quiz ! Take the quiz.

Customer Service 52

Customer Service Small Business Technology Training 52

Insperity

OCTOBER 11, 2016

An information technology representative can present and answer questions about how to use workplace tech systems. Whereas, during orientation, you would explain the company’s overall commitment to customer service. This could include a guided tour of relevant areas of the business for necessary demonstrations. Orientation.

Onboarding 235

Onboarding Customer Service Training Computer 235

Ruby

NOVEMBER 6, 2020

Even those of us in the business of customer service have a difficult time putting a hard-and-fast definition around the magic that happens when things go right. And everyone on all sides of the customer service equation knows when things go wrong. Today, consumers want more from companies than swift production lines.

Customer Service 52

Customer Service Purchasing Problem-Solving Manufacturing 52

Insperity

SEPTEMBER 28, 2017

Choosing the best HR technology platform for your business is a complex endeavor. They have their fingers on the pulse of your business’s HR operations and are often better able to help you set priorities for a technology platform. That’s time and money you’ll never get back. What bonus features would benefit our organization most?

Software 197

Software Payroll Onboarding Purchasing 197

Ruby

SEPTEMBER 21, 2023

So…you were willing to pay a bit more money—even after the fact —in exchange for stellar customer service. Most consumers are happy to give a little extra when they receive service that exceeds their expectations. In fact, the same principle holds true for customers in non-dining situations, too. Who doesn’t?

Customer Service 52

Customer Service Sales Small Business Networking 52

Insperity

SEPTEMBER 29, 2020

As an employer, you have a responsibility to: Stop any disruptions that can negatively impact the working environment, customer service or the team’s overall performance Make all employees feel comfortable and welcome in your workplace. That’s fine.

Legal 319

Legal Cubicle Customer Service Controlling 319

Insperity

AUGUST 7, 2018

The rise of technology and an ever-changing marketplace mean that an employee’s ability to work well in a high-performing team environment grows in importance by the day. Your company is tasked with aligning itself with customer needs and staying agile enough to adapt as those needs evolve. Let’s use a cable company as our example.

Customer Service 177

Customer Service Teamwork Mentoring Equipment 177

Ruby

OCTOBER 5, 2016

This week is International Customer Service Week, and as such, we’re sharing interviews with unique perspectives on what it means to be a champion of customer service. They deliver legendary customer service by operating at the top of the Ruby Service Pyramid. Go with your gut!

Customer Service 52

Customer Service Retail Technology Interviewing 52

Ruby

JULY 18, 2019

Do you have a sneaking suspicion your business isn’t delivering on customer service expectations? Customer expectations have evolved incredibly quickly over the past two decades, and organizations have struggled to keep up. Are you aware of how customer expectations have changed ? Take our true/false quiz to find out.

Customer Service 52

Customer Service Technology Reporting 52

Insperity

FEBRUARY 4, 2015

This is important in positions such as sales, customer service or health care, for example. For instance, information technology roles are typically more dependent on a candidate’s skill-set more than personality. Customize your test. But not all jobs require candidates to have strong interpersonal skills.

Interviewing 246

Interviewing Customer Service Sales Training 246

Insperity

MAY 20, 2021

In the short term, when you make your initial investment into RPO services, your company will be spared the high overhead costs of implementing new methodologies or technologies in-house. Service structure. RPO providers differ greatly in the technologies, processes and staff they employ. Company background.

Problem-Solving 210

Problem-Solving Customer Service Flexibility Flexibility 210

Ruby

JULY 10, 2020

When did customer service become so complicated? We live in a dizzyingly elaborate, interconnected global society teeming with people, technology, organizations, and their various competing interests. From Google to Yelp to Aunt Irene, everyone and everything has an influence over a customer’s thoughts and behavior.

Customer Service 52

Customer Service Advertising Training Technology 52

Insperity

AUGUST 3, 2017

Picture this: You’re rolling out a new piece of technology or system that will make your company run better and more efficiently. Let’s say your change initiative aims to improve your customer service process. You’re excited about the possibilities it has for your company’s growth. Your employees? Not so much. Improved how ?

Communication 230

Communication Planning Customer Service Sales 230

Insperity

APRIL 9, 2019

Broadly speaking, there are three key options to choose from: hire an HR director and build an in-house team; hire a small handful of HR managers who utilize an array of HR technology tools; or outsource your HR needs to a professional employer organization (PEO). The technology option. The in-house team.

Payroll 165

Payroll Software Maintenance Technology 165

Insperity

MAY 1, 2018

They might not know, for example, the story behind the tension between sales and customer service, or why it’s important to include certain individuals in the decision-making process. They’re __ (too rigid, negative, bad with technology)”. And, of course, they’re usually skilled technology users.

Leadership 160

Leadership Supervising Technology Customer Service 160