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Digital age workplace: Why soft skills matter more than ever

BMT Office Administration

As a result, new technologies, like generative AI tools, are popping up everywhere ( 65% of companies have already adopted them), and most employees are scrambling to acquire the technical skills required to use them. The pandemic and rapidly evolving technologies like AI and automation are forcing organizations worldwide to adapt.

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What Makes Good Customer Service?

Success

Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.

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Customer Service Trends You Need to Know

The Receptionist

Customer service trends are no exception. Organizations were forced to figure out how to provide quality service to their customers in new ways. As a result, the Internet became the most important tool for connecting with customers. So, lets take a look at the latest customer service trends we are seeing today.

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Using Technology to Enhance Leadership-Driven Recognition Programs

Vantage Circle

This shift marks a new era in employee recognition, where technology is not just a tool for efficiency but a powerful enabler of a more inclusive and celebratory workplace culture. Whether an employee prefers public praise or private acknowledgment, technology ensures that recognition aligns with their values and motivations.

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How to Use Chatbots to Revolutionize Your Customer Service

The Receptionist

And you can use chatbots to extend the reach of your sales and customer support teams. In this guide, we’ll explore what chatbots are, why you need this technology, and how you can implement it into your organization. Organizations are now implementing this technology at a record rate.

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7 Examples of Good Customer Service to Build Customer Loyalty

Success

As examples of good customer service, we chose brands most of you will know. Although the companies are large, the principles of great company service are universal. Surprise customers with a gift. The little, personal touches delight customers and increase feelings of brand loyalty.

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How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

This will make it easier to scale your customer service process, and to increase your profitability. Here are a few tips in developing a customer service strategy from the top down: 1. Without analyzing the successes and failures of your customer service strategy, the entire process will be wasted!