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The high cost of a bad hire – and how to avoid it

Insperity

You may have to fly them in for an interview – you may have to pay for airfare, transportation and hotel accommodations, too. An ill-equipped employee can be either overwhelmed or underwhelmed by their job responsibilities and make mistakes, overlook critical details and provide poor customer service.

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How Stranded Passengers Navigated the Delta Airlines Debacle After the Global IT Outage

Success

Department of Transportation is investigating Delta for its customer service and processes following the faulty CrowdStrike update. I] called customer service to see if, in fact, my flight was being canceled so I could stay put in [Connecticut] versus pay a $150 Uber [fee]. Now, the U.S. Petersburg, Florida.

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Why the over 50s are leaving the workforce in huge numbers

Workplace Insight

The industries with the largest percentage rises in inactivity among the over-50s are wholesale and retail (40% rise), transport and storage (+30%), and manufacturing (+25%). Meanwhile, the occupations with the largest percentage rises are process plant and machine operatives (+50%) and sales and customer service occupations (+40%).

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The 4 big reasons your employees are distracted will surprise you

Work Life

But to get his refund, Dylan was confronted with a mountain of paperwork, red tape, conflicting directions, and a customer service center that operated only during normal business hours, when Dylan was at work. When his 2022 trip to Switzerland was canceled after he contracted COVID, Dylan was relieved he had purchased trip insurance.

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Generative AI will hollow out many middle class roles over the next decade

Workplace Insight

On the flip side, many blue-collar roles – such as landscapers, mechanics, or construction workers – include manual labour or customer service elements that can’t easily be replicated by generative AI.

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Unclog the workflow: the perks of answering services for plumbing businesses.

Ruby

And then there’s everything else beyond the installation and repair work: customer calls, scheduling, workforce training, transportation, sales and marketing, and so on. A plumbing answering service eliminates many of these burdens and streamlines communication, so you and your team can focus on the jobs in front of you.

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Southwest Airlines Revamps Its Business Model After Profit Slump: Here’s What’s Changing for Your Next Flight

Success

Skeptics of the low-cost model in the modern day have long warned that affordable airlines will eventually have to cater to the preferences of a middle market that values personalization and high-standard customer service, and that will undoubtedly require additional costs. According to the Bureau of Transportation Statistics , U.S.